Cisco VoIP Consulting FirmSending live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy technique to cut phone bills to being a required technology for competitive advantage. Converged communications, once restricted to integrating Internet-based voice and faxes on a single platform in order to take the place of traditional PBX systems, now includes voice and video, mobile communications, chat, presence, services, and much more in a centralized environment that is manageable, scalable, secure, resilient, cost-effective, and intuitive.

Cisco is the leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's unified communications solution enhances the productivity of information networks by cutting operating costs; combining rich media functions with popular software applications to improve user output; facilitating teamwork among workers, partners, and suppliers to save effort and enhance business results; and streamlining the management of your converged voice and data ecosystem.

Cisco's UC solutions address several main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • Collaboration Endpoints to enhance end-user engagement
  • UC Software Applications for simplified access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for interfacing with outside networks and remote users
Progent can provide the online or on-premises services of a certified CCIE (Collaboration) expert to help organizations of any size to design, configure, manage, migrate, optimize, move, and repair Cisco unified communications products so you can maximize the business value of your communications investment. Progent can deliver advanced consulting for all components of Cisco's UC solutions including call processing and control software, IP phones and softphones, and immersive telepresence software. Progent also offers consulting and support for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the heart of the Cisco IP telephony system and gives you the versatility to implement a centralized call-processing design, a decentralized design, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet products such as VoIP handsets, media processing devices, VoIP gateways, and multimedia programs throughout the IT environment. Unified Communications Manager enables extra voice, video, and data services such as unified messaging, multimedia conferencing, and collaborative client communication networks.

The latest version of Cisco Unified Communications Manager, formerly known as CallManager, includes a variety of enhancements that accelerate ROI by cutting management and maintenance expenses, improving worker productivity, facilitating collaboration, supporting the bring-your-own-device style of computing, strengthening security, and making efficient utilization of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate management, extended support for standards-based single sign-on for administrators and end users, hardware-independent call recording, mobile access without the need for VPN, a revamped self-provisioning utility that makes it simple for users to install their options and preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for users at remote sites, administrators can help achieve non-stop phone operation using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony incorporated in the router offers core Cisco UC Manager functions until the link is restored. For a description of Progent's consulting support services for Cisco routers, see consulting services for Cisco ISR routers.

For small businesses, branch locations, and retail environments that do not need the full feature set available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical solution that meets the needs of sites with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a converged voice/data environment.

Cisco's BE6000 is a line of end-to-end platforms that offer fundamental collaboration capabilities such as routing, gateway, premium voice and video, messaging, chat and presence, teleconferencing, and paging support, enabling any end user to collaborate on any endpoint device from any site. All BE6000 solutions are delivered preloaded with virtualization and Unified Communications applications, making implementation quick and easy and reducing operating expenses for companies with as many as 1000 employees. All versions come packaged preloaded with a virtualization hypervisor and UC applications. Organizations can simply enable UC applications when their needs evolve.

The office-in-a-box BE6000S supports five fixed UC software applications preloaded on one combination 2921V ISR router/gateway/virtualized blade server platform and can handle as many as 150 workers and 300 devices. The medium-scale Business Edition 6000M supports 4 unified communications software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and can handle a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 UC application options enabled on a virtualized C220 M4 server and has the ability to support up to 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, migration and technical support.

IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is an end-user device, either a physical phone or a software phone application on a PC or mobile computer. In the Internet Protocol world, each VoIP endpoint has an Ethernet connection. Voice over IP phones offer all of the capabilities that a conventional phone handset has, but Voice over IP phones often provide extra features such as being able to connect to the web or run collaboration software.

Cisco IP Phones SupportIn contrast to traditional PBX technology, in a Cisco IP phone environment you can implement almost instantaneous relocations, additions, and changes. You merely take the VoIP handset to your new spot, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All client rights and configurations are automatically re-established, eliminating the expense and hassle of dispatching technicians to wiring closets. Another efficient capability is extension mobility, which allows you to log into any Cisco IP phone and get your own phone extension and privileges.

Cisco offers a wide range of VoIP phones. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering high-quality audio, support for hosted Internet Protocol phone systems or an IP private branch exchange (PBX), simple deployment and safe remote installation, in-service software updates, and web-based set up. The low-end SPA301 is a single-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet connector, and a corded handset without keys. The SPA302D, designed exclusively for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an affordable 3-line IP phone with dual switched ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 Series VoIP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD screen. The SPA502G has a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use environments such as cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for call transfer and conferencing.

The 7800 Series of value-priced IP phones are VoIP devices with backlit mono displays, four soft keys, 11 dedicated keys, an Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations as well as for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 series to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrators, contact center personnel, and supervisors who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration ConsultingCisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within office, warehouse, retail or other environments where management wants user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, long-life batteries, a built-in speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. Cisco's 8821-EX also features a shell made out of industry-standard yellow plastics, which makes the 8821-EX easier to find in a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Series VoIP Phones ConsultantsCisco's legacy 9900 family of advanced IP endpoints integrate high-quality voice with high-resolution color video to provide a rich multimedia experience for knowledge professionals, managers, and executives. Both IP phones in the 9900 family feature an SD VGA color screen, a Bluetooth 2.0 transceiver to support a wide range of headsets, and an integrated 1 GE Ethernet switch. The Cisco EnergyWise feature is offered as an option and can cut off-hour power consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and four programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP telephony, video, and other UC applications are physically isolated from the call- and voice-processing infrastructure, and they may be anywhere within the system. A single connectivity framework offers an open environment for powerful applications and serves as a solid foundation for future convergence-based software. Cisco works with leading technology vendors to offer a broad selection of IP telephony and IP video applications and products. Cisco also enables the capability to develop and manage customized internal programs.

Collaborative application software available from Cisco and supported by Progent include:

Jabber is a UC application that supports presence, IM, business-quality voice, video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major enhancements in the areas of HD video capabilities and desktop screen sharing, and expanding the collaboration environment to additional operating systems and endpoint hardware. Cisco Jabber operates with Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Because Jabber is built around key industry standards, it can communicate with a broad range of third-party platforms. As an example, Extensible Messaging and Presence Protocol allows Cisco Jabber users to exchange instant messaging and presence data with other XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber collaboration features are available from Microsoft Office applications such as Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes output by providing a consistent user experience and accommodating the BYOD model of computing. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can help you to take advantage of Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone integration and Google Android smartphone integration to assist you to increase the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a web browser or virtually any PC or mobile device. Cisco WebEx Meeting Center is delivered as software as a service via the Cisco WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of administration, avoids major initial expenditures, features high availability and enterprise-class security, and provides fast throughput. Key capabilities include support for sharing specific content or your entire screen display with remote participants in real time, the capability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with strict policy management.

WebEx Meeting Online Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Windows, Mac, and Linux PCs and permits mobile users to start, schedule, and attend meetings on Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize organizations and larger enterprises who wish to build a local or hybrid on-premises/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence products that enable high-quality teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to UC environments and can extend meetings to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how conferencing bandwidth and features are allocated for every individual participant, allowing administrators to specify the exact service level and user experience required for every user. Cisco TelePresence Content Server records video conference presentations for real-time streaming and on-demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Unified Communications Manager, is a unified voicemail platform that promotes teamwork by offering flexible set of options for retrieving calls and messages within an environment that is simple to deploy and administer. Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers sophisticated speech-recognition features for hands and eyes free operation and extensive Automated Attendant functions such as intelligent routing for inbound calls and custom call-screening and message-alert settings. The Cisco Unity Connection system operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and corporate branch locations with as many as 500 workers. Unity Express allows you to access and manage voicemail via a Cisco Unified IP Phone display, your web browser, or your email system. ISR Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers comprehensive configuration and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Unified CM and agent desktop applications like Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE or UCCE provides intelligent call routing, computer telephony integration, multiple channel contact management, network-wide call queuing, IVR and consolidated company-wide reporting to simplify the creation and management of a modern contact center. Cisco products supporting Unified CCE's client contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) provides a packaged solution for creating a customer contact center for branch or midmarket systems that handle up to 400 agents. Multiple bundles are available, plus a variety of optional enhancements. Cisco Unified Contact Center Express works with Cisco Unified CM and provides intelligent call routing, contact interaction management, integrated reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified CCX comes with Cisco Finesse, a web-based desktop agent that requires no client-side software setup. Special options include call-in-queue, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can transfer active calls between their Cisco VoIP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls are directed to alternate endpoints.

Prime Collaboration
Prime Collaboration Provisioning offers an automated process for initial deployments and for “day 2” moves, adds, changes, and deletions. A user-friendly console provides a single view of a user and the user's services. Cisco Prime Collaboration Provisioning substantially speeds up company-wide installations and minimizes the effort needed to implement future changes. Prime Collaboration in addition offers management analytics including technology adoption and usage rates, allowing administrators to optimize resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications environments to connect with public systems and with clients operating beyond the firewall. Cisco's portfolio of communication gateways provide UC services for a wide variety of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables companies to allow employees, suppliers, consumers, or business partners who are working on different networks, workgroup applications, or endpoint devices to connect to Unified Communication features. Cisco's Expressway works in conjunction with a Cisco CM system or Cisco Business Edition 6000, or can be run through the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more pervasive. Important capabilities of Expressway are include:

  • Mobile and Remote Access: Off-site workers who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on plus Transport Layer Security (TLS) and can connect to all their collaboration workloads (high-definition video, high-quality voice, rich content IM, and realtime presence) without the extra step of establishing a VPN connection. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN, delivering a user experience at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is critical for enabling Cisco's Jabber Guest, which allows “guests” to communicate with your organization easily and securely via lightweight browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible conferencing experience that transparently integrates voice, high-definition video, and content sharing to anyone, anywhere, on any device.
  • Interoperability: In case your company already has third-party video products, Expressway can assist you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the IP public switched telephone network. Beyond providing session border control, CUBE provides simple and cost-efficient collaboration beyond the enterprise firewall. Important collaboration functions supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-led evaluation of phone calls
  • B2B teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise-class routers, including ASR 1000 Series, the ISR 4000 line, the ISR G2, and several models of Cisco's 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP communications appliance and software package for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, video, firewall, and wireless capabilities, run with older generation Cisco IP Voice endpoints, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of UC500 series bundles include a desktop switch with 8 PoE interfaces plus additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 24 to 32 users and has 8 foreign exchange office ports. The Cisco UC560 package supports 48 users and 12 FXO interfaces.

Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP system or design and implement an efficient migration to a current IP telephony and voicemail system like Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to plan, deploy, administer and troubleshoot converged communications networks based on Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive experience with Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, UC applications such as Cisco Jabber and Unity Connection, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition assist you to create SIP infrastructure solutions that include SIP-based IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with CUCM.

Progent's custom application programmers can create specialized IP telephony software that will help your organization to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can evaluate your existing network and Internet connectivity architecture to make sure your environment is optimized to support high-quality Voice over IP and HD video, assist you to select and integrate Cisco products appropriate for your present needs and downstream growth plans, and integrate your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP-ISSAP certified data security consultants can assist you to develop, deploy, and test an enterprise-wide security and compliance strategy for your converged communications ecosystem. In addition, Progent can assist you to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible disaster recovery plan to ensure the availability of your business-critical communications system.

Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and all releases of its predecessor CallManager have arrived at end-of-life. This means Cisco will no longer develop, fix, or validate this older software. Security updates for this pivotal application will stop, which in certain situations could cause regulatory compliance or even potential liability issues.

Progent continues to offer expert consulting and support for outdated releases of Cisco Unified Communications Manager and Cisco CallManager, but in case your business is now using a legacy release of this essential application you should start now to plan your upgrade. Progent's collaboration consulting professionals can assist you to migrate smoothly to the current edition of Cisco Unified Communications Manager and can routinely save clients as much as 50% off consulting service costs versus most computer service companies thanks to Progent's documented process and experience in this practice area. By following leading practices, Progent can ensure that your company realizes a fast return on your investment by showing you how to benefit fully from the new and improved features, lower management and support expense, more productive collaboration, and stronger security offered by the newest version of Unified CM.

Progent's upgrade consulting services include ROI analysis, project management or co-management, system testing, Cloud connectivity, setting up endpoint devices from Cisco and other vendors, smartphone and tablet integration, security and compliance services, management automation, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also offers ultra-affordable upgrade packages to make sure your costs are predictable and under control.

To see more details about Progent's engineering assistance for Cisco products, pick a subject:

If you wish to ask Progent about professional support for Cisco products, call 1-800-993-9400 or visit Contact Progent.

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