Cisco Unified Messaging Professional ServicesSending real-time voice and video over Internet Protocol has progressed from simply being being a shrewd method to save money on phone bills to a required technology for competitive advantage. Converged IP communications, once limited to integrating Internet-based voice and faxes on one platform to take the place of expensive PBX equipment, now includes rich media, mobility, instant messaging, real-time presence, collaboration services, and much more all within a centralized environment that is easy to manage, extensible, highly secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of information systems by cutting operating expenses; combining rich media functions with familiar software programs to improve user output; supporting collaboration among workers, associates, and suppliers to save effort and enhance business results; and simplifying the management of your converged voice and data environment.

Cisco's Unified Communications technology include these main product areas:,

  • Call Control Platforms for controlling calls and sessions
  • VoIP and Video Endpoints to enhance worker productivity
  • Unified Communications Software Applications for more productive access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for connecting to public networks and telecommuters
Progent offers the online or onsite consulting services of a certified CCIE (Collaboration) specialist who can help organizations of any size to plan, install, manage, migrate, expand, relocate, and repair Cisco UC products so you can highest competitive value of your communications system. Progent offers advanced consulting for every facet of Cisco's UC solutions including call processing and control tools, VoIP and softphones, and teleconferencing platforms. Progent in addition offers consulting and support services for Cisco's rich media-optimized infrastructure such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Unified Communications Consulting and SupportCisco's call-processing agent is the core of the Cisco IP collaboration portfolio and gives you the versatility to deploy a centralized call-processing design, a decentralized design, or a mix of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet telephony network devices such as IP phones, media management products, Voice over IP gateways, and multimedia programs throughout the IT environment. Cisco Unified Communications Manager enables extra mixed media functions such as unified messaging, video conferencing, and group-based customer interaction networks.

The latest release of Unified CM, formerly named CallManager, includes a variety of enhancements that accelerate ROI by lowering management and maintenance costs, increasing worker output, facilitating teamwork, accommodating the bring-your-own-device style of working, strengthening security, and allowing efficient use of IT resources. Top new features include Global Dial Plan Replication (GDPR), streamlined certificate control, extended support for standards-based single sign-on for administrators and end users, hardware-agnostic call recording, on-the-road connectivity with no need for VPN tunneling, a new self-provisioning utility that makes it easy for workers to manage their preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

When you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote sites, administrators can help achieve non-stop call operation through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network link fails, Cisco Survivable Remote Site Telephony incorporated in the router provides basic Cisco Unified Communications Manager functions until the connection is returned. For information about Progent's consulting support services for Cisco routers, refer to consulting support for Cisco ISR routers.

For small businesses, branch locations, and retail environments that do not require the full feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers an economical PBX alternative that meets the requirements of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller organizations can rapidly set up a unified voice and data environment.

Cisco's BE6000 is a line of complete platforms that offer essential collaboration capabilities including routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, voice and video conferencing, and paging support, enabling any end user to collaborate on any endpoint device from any place. All systems come preconfigured with a virtualization hypervisor and Unified Communications applications software, making deployment fast and simple and reducing cost of ownership for companies with as many as 1000 workers. All systems are delivered preinstalled with a virtualization hypervisor and Unified Communications applications software. Organizations can instantly activate collaboration applications as their requirements evolve.

The small-scale BE6000S supports five preselected collaboration software applications preloaded on a single combination ISR router/gateway/virtualized E1600 M2 blade server platform and supports as many as 150 users and 300 devices. The medium-scale BE6000M supports 4 collaboration application options activated on a single virtualized C220 M4 server and can handle up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes eight UC software application options enabled on a virtualized C220 M4 server platform and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, upgrades and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is a user device, and can be a physical handset or a soft phone application on a PC or handheld computer. In the Internet Protocol world, every VoIP phone is Ethernet connected. Voice over IP phones have all of the features that an analog telephone provides, but IP phones often provide additional functions including being able to connect to the web or run business software.

Cisco IP Phones Consulting FirmUnlike conventional PBX systems, in a Cisco IP communications network you can perform almost instantaneous relocations, additions, and modifications. You simply take the IP phone to its new spot, attach it to the Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and settings are automatically re-established, doing away with the expense and hassle of dispatching support personnel to wiring closets. Another efficient capability is extension mobility, which enables you to log into any Cisco IP phone and receive your personal phone ID and privileges.

Cisco provides a wide selection of Unified CM phones. Cisco's entry-level Small Business SPA 300 family are no-frills IP and DECT screenless or monochrome phones offering wide-band audio, support for hosted Internet Protocol phone systems or an IP private branch exchange (PBX), easy installation and safe remote installation, zero-downtime software upgrades, and browser-based set up. The low-end SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet port, and a wired handset without a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an entry-level three-line IP phone with two switched ports, a 128x64 mono screen and a speaker.

Cisco SPA500 IP Phones ConsultingThe SPA500 family IP phones are low-cost endpoints that support both SIP and SPCP call control protocols, two switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints intended for occasional-use settings such as cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and requires a hook switch for call transfer or joining a conference.

The 7800 family of economical IP phones are VoIP desktop devices with backlit mono displays, four programmable buttons, 11 fixed-feature keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common areas as well as for employees with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, call center personnel, and managers who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, health-care or other venues where IT management requires portable phones that offer more control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in workplaces that support 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone features a 2.4 inch color display, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and splash resistance, extended batteries, a speakerphone, and an integrated Bluetooth radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous environments. Cisco's 8821-EX also features a shell composed of industry-standard yellow plastics, which makes the 8821-EX easy to find during an emergency. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones Consulting FirmCisco's discontinued 9900 family of high-performance VoIP phones combine high-definition voice with hi-res color displays to offer a productive multimedia unified communications solution for knowledge professionals and executive management. Both models in the 9900 line have an SD VGA color display, a Bluetooth radio to support a broad range of headsets, and an integrated 1 GE Ethernet switch. The Cisco EnergyWise power-save feature is optional and can reduce off-hour power consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with wireless networks, and 4 programmable touchscreen keys to access Cisco UC features. The 9971 IP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and function keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications platform, IP voice, IP video, and other UC applications are physically isolated from the call-processing and voice-processing mechanism, and they may be at any location within the system. A single network infrastructure offers a versatile environment for powerful business applications and acts as a solid foundation for downstream convergence-based software. Cisco works with leading technology partners to offer a broad range of IP phone and video software applications and products. Cisco also supports the capability to develop and manage customized internal applications.

UC applications offered by Cisco and supported by Progent include:

Jabber is a converge media application that provides presence, instant messaging, business-quality voice, video, voice messaging, desktop sharing, and online conferencing functions for Windows PCs, Macs, Apple and Android tablets as well as smartphones. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to HD video features and desktop screen sharing, and extending the team environment to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for online meetings.

Because Cisco Jabber is based on key industry standards, it can interoperate with a broad selection of non-Cisco platforms. For example, XMPP allows Jabber users to trade IM and presence information with other XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes productivity by providing a common end-user environment and accommodating the BYOD paradigm of networking. Progent offers the services of certified Exchange consultants and SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone integration as well as Android smartphone and tablet integration to assist you to enhance the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video conferencing for participants using a browser or almost any PC or handheld device. WebEx Meeting Center is offered as software as a service (SaaS) via Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, eliminates major initial investment, offers high availability and enterprise-class data protection, and delivers consistently high performance. Key capabilities include the ability to share discrete content or an whole screen with online participants in real time, the ability to embed multimedia into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration applications like Jabber and TelePresence, plus strong data protection and encrypted connections with strict policy management.

WebEx Meeting Online Conferencing Consulting and Support

WebEX Meeting Center runs on Windows, Apple Mac, and Linux-powered PCs and allows mobile workers to initiate, calendarize, and take part in conferences on Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For midsize businesses and larger enterprises who wish to create an on-premises or hybrid on-premises/cloud solution for teleconferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-definition teleconferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged environments and can extend conferences to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how teleconferencing resources are allocated for each participant, enabling managers to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live streaming as well as video on demand (VOD) playback.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging platform that accelerates productive collaboration by providing flexible set of options for retrieving voice messages within an environment that is simple to deploy and manage. Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers sophisticated voice-recognition capabilities for hands and eyes free operation and extensive Automated Attendant features such as smart routing for incoming phone calls and custom call-screening and message-alert options. The Cisco Unity Connection platform runs as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in select Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Cisco Unity Express permits users to access and manage voicemail via a Cisco IP Phone display, your web browser, or an email system. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent offers certified consulting and troubleshooting services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates with Unified CM and agent desktop applications such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or support person. Unified CCE or UCCE provides smart call routing, computer telephony integration (CTI), multichannel customer contact management, network call queuing, interactive voice response and advanced company-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's customer contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers an out-of-the-box bundle for creating a customer interaction management center for branch or midmarket systems that handle as many as 400 agents. Multiple packages are available, as well as a selection of special options. Cisco Unified Contact Center Express integrates with Cisco Unified Communications Manager and provides intelligent call distribution, contact management, reporting, interactive voice response, and management of voice, email, chat, and social media inquiries. Cisco Unified CCX includes Finesse, a browser-based desktop agent that requires no client software setup. Optional enhancements include conditional routing, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be reached via a single phone number that rings simultaneously on their Cisco desktop IP Phone and their mobile phone. Users can transfer active calls between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get directed to different phones.

Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated process for first-time deployments and for “day 2” moves, adds, changes, and deletions. An intuitive interface delivers a unified look at a user and the subscriber's services. Cisco Prime Collaboration Provisioning significantly speeds up company-wide rollouts and reduces the effort required to implement future changes. Prime Collaboration also provides advanced analytics including technology adoption and usage trends, allowing administrators to make more efficient use of resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with other systems and with clients operating beyond the corporate firewall. Cisco's portfolio of communication gateways deliver UC support for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to allow team members, vendors, consumers, or partners who are using various outside network environments, collaboration platforms, or endpoint devices to connect to Cisco Unified Communication features. Cisco's Expressway gateway integrates with a Cisco Communications Manager deployment or Cisco BE6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to help make collaboration more universal. Important features of Expressway are are:

  • Mobile and Remote Access: Off-site workers who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their collaboration workloads (video, high-quality voice, content IM, and presence) without requiring the inconvenience starting a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home that is the same as the office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your business easily and securely using lightweight browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, extensible teleconferencing experience that transparently combines voice, HD video, and data sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your company already has third-party video technology, Cisco Expressway can assist you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border controller that interconnects unified communications systems to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration beyond the corporate firewall. Important unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led evaluation of voice calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise-class routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 Series, the ISR G2, and several models of the 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an early VoIP and unified communications solution for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, IP video, firewall, and WiFi capabilities, work with older Cisco VoIP phones, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a comprehensive unified communications ecosystem

All of Cisco's UC500 packages include a desktop switch with 8 Power-over-Ethernet (PoE) interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package allows 24 to 32 clients and has 8 FXO interfaces. The Cisco UC560 system allows 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP experts can assist you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a modern VoIP system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or on-premises access to a certified CCIE Collaboration expert to assist you to plan, deploy, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have extensive experience supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gateways, tools incorporated into Cisco switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition assist you to build SIP infrastructure solutions that include SIP VoIP phones and media endpoints, SIP trunks, and SIP administration tools via CUCM.

Progent's custom application programmers can create specialized IP telephony applications that will help your organization to incorporate the features of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can audit your current network and Internet access infrastructure to determine whether your environment is configured to accommodate business-quality IP voice and HD video, assist you to choose and integrate Cisco products appropriate for your present situation and future expansion goals, and interface your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to create, deploy, and validate a comprehensive security and compliance strategy for your converged communications solution. In addition, Progent can help your organization to configure Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity planning experts can help you develop a viable DR/BC strategy to protect your business-critical unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified Communications Manager 8.6 before 8.6 and all versions of CallManager have reached end-of-life. This means Cisco will no longer enhance, repair, or test the product software. Security patches for this business-critical product will end, which in certain situations may cause regulatory compliance or even potential liability problems.

Progent will continue to offer premiere consulting and support for end-of-life releases of Cisco Unified CM and CallManager, but if your business is now using an out-of-dated release of this pivotal software you should begin immediately to prepare for your migration. Progent's collaboration consultants can help your company to upgrade non-disruptively to the current edition of Cisco Unified CM and can typically save customers up to 50% off consulting service costs compared to competing IT service firms thanks to Progent's documented process and hands-on experience in this practice area. By following leading practices, Progent can make sure your company gets a fast return on your IT investment by showing you how to benefit fully from the new and improved feature set, lower administrative and support costs, more engaging collaboration, and stronger security provided by the current version of Unified CM.

Progent's upgrade services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and other vendors, mobile integration, security and compliance consulting, management automation, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also has put together fixed-priced migration packages to make sure your costs are visible and under control.

For additional details about Progent's engineering support for Cisco technology, choose a topic:

In order to ask Progent about professional support for Cisco technology, phone 1-800-993-9400 or visit Contact Progent.

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