Cisco VoIP HelpExchanging live voice and video over IP has progressed from simply being being a savvy technique to cut phone bills to being an indispensable technology for competitive advantage. Unified IP communications, at one time limited to integrating Internet-based voice calls and faxing on the same system to take the place of traditional PBX systems, today encompasses rich media, mobility, IM, presence, services, and much more all in a single framework that is easy to manage, scalable, secure, resilient, economical, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure for supporting the modern model of unified communications (UC). Cisco's unified communications product line enhances the productivity of IT networks by slashing operating costs; combining multiple collaboration functions with familiar software programs to increase user output; facilitating teamwork among workers, associates, and suppliers to save effort and improve business results; and simplifying the management of your communications ecosystem.

Cisco's UC technology include these main product categories:,

  • Call Control Agents for managing calls and sessions
  • Communications Phones and Softphones to enhance end-user productivity
  • Unified Communications Software Applications for more productive access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for accessing public networks and remote users
Progent can provide the remote or on-premises consulting services of a certified CCIE specialist who can assist businesses of all sizes to design, configure, manage, upgrade, expand, move, and repair Cisco UC products so you can realize the greatest competitive value of your UC system. Progent can provide advanced consulting for every element of Cisco's unified communications solutions such as call management software, VoIP and softphones, and immersive telepresence software. Progent also offers consulting and support for Cisco's realtime media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the heart of the Cisco IP collaboration system and gives you the versatility to implement a central call-processing model, a decentralized design, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet products such as IP phones, media processing appliances, VoIP gateways, and multimedia programs across the IT environment. Cisco Unified Communications Manager enables additional mixed media functions including unified messaging, video conferencing, and group-based customer communication networks.

The most recent version of Cisco Unified Communications Manager, previously named Cisco CallManager, offers a wealth of enhancements that accelerate ROI by cutting administrative and support expenses, increasing user output, facilitating teamwork, supporting the bring-your-own-device (BYOD) model of working, fortifying data protection, and making efficient use of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate control, expanded support for standards-based single sign-on (SSO) for managers and end users, device-agnostic call recording, on-the-road access with no need for VPN tunneling, a revamped self-care utility that makes it simple for users to install their preferences for all endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you deploy a central Cisco Unified Communications Manager cluster to control voice processing for customers at remote locations, administrators can help achieve non-stop call availability using Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN link breaks, Cisco SRST incorporated in the router provides core Cisco Unified Communications Manager capabilities until the link is repaired. For information about Progent's consulting support for Cisco routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not need the complete functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers an economical solution that meets the requirements of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can rapidly implement a converged voice/data solution.

The Cisco Business Edition 6000 is a line of one-stop solutions that provide fundamental unified communications features such as routing, gateway, high definition voice/video, messaging, IM and real-time presence, conferencing, and paging support, allowing any end user to connect on any endpoint device from any site. All BE6000 systems are shipped preinstalled with virtualization and Unified Communications applications, making implementation quick and simple and reducing operating expenses for organizations with as many as 1000 workers. All BE6000 systems are shipped preinstalled with a virtualization hypervisor and UC applications. Organizations can simply enable collaboration software applications whenever their needs evolve.

The small-scale Business Edition 6000S includes five fixed unified communications software applications preloaded on a single combination ISR router/gateway/virtualized E1600 M2 server platform and supports up to 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M supports four UC software application options activated on a single virtualized Cisco UCS C220 M4 server platform and supports a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 UC application options enabled on a single virtualized Cisco UCS C220 M4 server and has the ability to support up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager and CallManager planning, integration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user device, either a hardware phone set or a soft phone program on a desktop or mobile computer. In the Internet Protocol world, every IP phone is Ethernet connected. VoIP phones have all of the features that an analog phone handset has, but IP phones often have additional features including being able to access websites or host business applications.

Cisco VoIP Phones HelpUnlike ordinary Private Branch Exchange technology, in a Cisco IP communications network you can implement virtually instantaneous relocations, additions, and changes. You merely move the IP handset to its new spot, plug it into an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager. All user permissions and configurations are automatically replicated, eliminating the expense and hassle of dispatching technicians to wiring closets. Another efficient feature is extension mobility, which allows you to log into any Cisco IP phone and receive your own phone ID and rights.

Cisco provides a broad selection of VoIP handsets. The low-cost Small Business SPA 300 Series are basic IP and DECT screenless or monochrome devices that feature high-quality audio, support for hosted IP telephony systems or an IP private branch exchange, easy installation and secure online installation, unobtrusive software updates, and browser-based configuration. The value-priced SPA301 is a one-line IP endpoint with no display or speakerphone function, a base dialer with a single Ethernet port, and a corded handset with no keys. The SPA302D, intended exclusively for use with Cisco's SPA232D Multi-Line DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line SIP-based phone with two switched Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesThe SPA500 line VoIP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD display. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for infrequent-use settings such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for call transfer or joining a conference.

The 7800 line of economical IP phones are VoIP desktop endpoints featuring backlit mono screens, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet (PoE), and a speakerphone. The 7800 Series support only the SIP call control protocol. All models in the 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared areas and for workers with occasional-to-light call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 family to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrators, call center agents, and managers who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop units, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated buttons. The Cisco IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened Wi-Fi devices intended for workers who are on the move within campus, warehouse, retail or other environments where IT management requires user endpoints that offer more administrative control, data security and durability than is possible with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) technology in environments that support 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a rugged case designed to withstand dropping and IP67 for dust and splash resistance, long-life batteries, a built-in speakerphone, and a Bluetooth transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds spark suppression for use in hazardous environments. The 8821-EX also features a case fabricated of industry-standard yellow plastics, which makes it easier to find the event of an emergency. Find out about Progent's Wireless IP Phone integration consulting.

Cisco 9900 Series VoIP Phones Professional ServicesCisco's legacy 9900 line of powerful IP endpoints mix high-quality voice with high-resolution color screens to provide a rich multimedia experience for knowledge professionals and executive management. The two IP phones in the 9900 line feature an SD 640x480 pixel color screen, a Bluetooth transceiver to work with a wide range of headsets, and an integrated Gigabit Ethernet switch. The Cisco EnergyWise feature is offered as an option and can lower off-work energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for deployment with wireless networks, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 supports up to 3 IP Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call/voice processing infrastructure, and they may be at any location within the system. A single connectivity framework offers a versatile environment for feature-rich business applications and serves as a firm foundation for downstream convergence-based applications. Cisco cooperates with leading IT industry partners to provide a broad selection of IP phone and IP video software applications and devices. Cisco also enables the capability to develop and administer specialized in-house applications.

UC applications offered by Cisco and supported by Progent include:

Jabber is a UC client application that provides presence, IM, business-quality voice, video, voice messaging, screen sharing, and online conferencing features for PCs, Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant enhancements to HD video features and desktop screen sharing, and expanding the team experience to more platforms and devices. Cisco Jabber works with Cisco Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber is based on key industry protocols, it can interoperate with a wide range of third-party products. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange IM and presence data with other XMPP clients such as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities are available from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes productivity by delivering a common user environment and accommodating the bring-your-own-device model of computing. Progent can provide the expertise of certified Exchange consultants and SharePoint experts who can show you how to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also can provide help with Apple iPhone and iPad integration as well as Google Android phone integration to help you to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video conferencing for participants using a web browser or virtually any desktop or handheld device. WebEx Meeting Center is delivered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of management, avoids high initial expenditures, offers maximum uptime and enterprise-grade data protection, and delivers fast performance. Important capabilities include the ability to share specific content or an entire screen display with remote attendees in real time, the capability to embed rich media into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration applications such as Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with tight policy control.

WebEx Meeting Center Online Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Windows, Mac, and Linux-powered desktops and permits mobile users to start, schedule, and participate in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Infrastructure
For medium-size businesses and enterprises who wish to build a local or hybrid on-premises/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-definition teleconferencing for participants with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to deliver multiparty telepresence to converged environments and can extend meetings to support cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way teleconferencing resources should be allotted for each attendee, enabling managers to specify the precise service level and user experience required for every user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution and on-demand viewing.

Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voice messaging system that facilitates productive collaboration by providing a variety of alternatives for accessing voice messages within an environment that is simple to deploy and manage. Unity Connection allows you to read and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands-free management and extensive Automated Attendant capabilities such as smart routing for inbound calls and easily customizable call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can support up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise satellite locations with as many as 500 voice mailboxes. Unity Express allows users to access and manage voicemail using a Cisco IP Phone screen, your web browser, or your email client. Cisco routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers comprehensive consulting and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Cisco CUCM and desktop agent applications such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or support person. Unified CCE or UCCE provides intelligent call distribution, computer telephony integration, multiple channel customer contact management, call queuing, interactive voice response and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco platforms supporting UCCE's client interaction management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) offers an out-of-the-box solution for building a customer interaction management center for branch or midmarket deployments that support as many as 400 agents. Multiple packages are offered, plus a variety of optional enhancements. Unified CCX works with Unified Communications Manager and offers smart call distribution, client interaction management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Advanced options include call-in-queue, expected-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be called from one number that rings at the same time on their Cisco desktop IP Phone and their smartphone. Users can switch active conversations between their Cisco VoIP phone and their cell phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to different endpoints.

Prime Collaboration
Prime Collaboration Provisioning offers an automated platform for initial deployments as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a unified look at a subscriber and the subscriber's services. Prime Collaboration significantly speeds up site rollouts and reduces the effort needed for ongoing changes. Prime Collaboration also offers management analytics including technology adoption and consumption rates, enabling administrators to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications networks to communicate with public systems and with users operating beyond the firewall. Cisco's portfolio of communication gateways deliver UC support for all types of gateway and session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that enables organizations to allow employees, vendors, consumers, or partners who are working on different network environments, collaboration applications, or endpoint equipment to access to Cisco Unified Communication features. The Expressway gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Key features of Expressway are are:

  • Mobile and Off-site Access: Off-site workers with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on as well as Transport Layer Security (TLS) and can access all their Jabber applications (high-definition video, voice, data instant messaging, and presence) without the extra step of starting a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the office.
  • Jabber Guest Support: Expressway is integral for supporting Cisco's Jabber Guest, which allows “guests” to communicate with your business simply and safely through lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between onsite Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, extensible teleconferencing experience that transparently integrates voice, high-definition video, and content sharing to any client, at any location, using any device.
  • Interoperability: If your company currently has third-party video products, Expressway can help you to migrate easily to a Cisco solution whenever it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border controller that interconnects converged business communications networks to the PSTN. In addition to providing session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration beyond the corporate firewall. Important collaboration functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based evaluation of phone calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be deployed on many of Cisco's enterprise-class router platforms, including Cisco's ASR 1000, the Cisco ISR 4000 line, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is an early VoIP communications appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, IP video, firewall, and wireless capabilities, run with older Cisco IP Voice endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of Cisco's UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet (PoE) interfaces plus additional FXS and FXO interfaces, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 users and has 8 FXO ports. The Cisco UC560 system supports 48 users and 12 FXO ports.

Progent's seasoned VoIP experts can assist you to support your legacy UC500 VoIP system or design and carry out an efficient migration to a current VoIP system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to plan, implement, manage and repair converged communications networks that incorporate Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco engineers have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can in addition help you to create SIP infrastructure solutions that incorporate SIP VoIP phones and video endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's application programmers can create specialized IP telephony applications that will help your company to incorporate the capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your current network and Internet connectivity architecture to make sure your system is configured to accommodate business-quality IP voice and HD video, assist you to select and install Cisco products appropriate for your current situation and future expansion goals, and integrate your Cisco Unified Communications products with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, carry out, and test a comprehensive security plan for your converged communications solution. Also, Progent can assist you to configure Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery preparedness experts can help you develop a viable disaster recovery strategy to ensure the availability of your crucial unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Unified CM before 8.6 and all releases of CallManager have reached end-of-life. This means Cisco will no longer enhance, repair, or validate this older software. Security updates for this business-critical product will stop, which in some circumstances may cause compliance or even potential liability issues.

Progent continues to offer comprehensive support services for outdated editions of Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy version of this pivotal software you should begin immediately to plan your upgrade. Progent's collaboration consulting professionals can assist your company to migrate efficiently to the current release of Cisco Unified CM and can routinely save customers up to 50% off consulting service fees compared to competing IT service companies thanks to Progent's documented process and hands-on experience in this area. By adhering to leading practices, Progent can make sure your company gets a quick return on your IT investment by helping you take full advantage of the new and improved features, reduced management and support costs, more engaging collaboration capabilities, and stronger security provided by the current version of Cisco Unified CM.

Progent's upgrade services include ROI analysis, project management or co-management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and third-party suppliers, mobile connectivity, security and compliance services, streamlined management, disaster recovery/business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

To learn additional details about Progent's consulting assistance for Cisco solutions, select a topic:

In order to contact Progent about consulting support for Cisco networking, call 1-800-993-9400 or refer to Contact Progent.

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