Exchanging live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart method to cut phone carrier bills to being a required technology for competitive advantage. Converged IP communications, at one time restricted to combining Internet-based voice and faxes on one system in order to take the place of traditional PBX equipment, now encompasses rich media, mobile communications, messaging, presence, services, and more within a centralized environment that is manageable, scalable, protected, resilient, economical, and intuitive.
Cisco is the market leader in supplying the hardware and software infrastructure required to support the current model of unified communications (UC). Cisco's UC architecture enhances the efficiency of information networks by slashing operating costs; integrating multiple collaboration functions with familiar software programs to improve user output; supporting collaboration among workers, associates, and suppliers to save time and improve business outcomes; and streamlining the support of your communications ecosystem.
Cisco's Unified Communications technology address several primary product areas:,
Progent offers the remote or on-premises services of a Cisco-certified CCIE expert who can assist businesses of all sizes to plan, configure, manage, upgrade, expand, relocate, and repair Cisco UC products so you can realize the greatest strategic value of your UC investment. Progent offers expert support for every facet of Cisco's unified communications solutions such as call processing and control tools, IP phones and softphones, and immersive telepresence software. Progent in addition offers consulting and troubleshooting services for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- IP Phones and Softphones to enhance worker engagement
- Unified Communications Software Applications for simplified access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
- Communications Gateways for interfacing with public networks and teleworkers
Call Control Software - Unified Communications Manager/CallManager
The call-processing agent is the heart of the Cisco IP collaboration solution and provides the versatility to deploy a central call-processing model, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet devices such as IP handsets, media processing devices, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager supports additional multimedia services including unified messaging, multimedia conferencing, and collaborative client interaction networks.
The latest release of Unified Communications Manager, formerly known as CallManager, includes a variety of enhancements that expedite ROI by cutting administrative and maintenance costs, increasing user productivity, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of working, fortifying security, and allowing efficient use of network resources. Headline new features include automatic dial-plan replication, streamlined certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, hardware-independent call recording, on-the-road connectivity without requiring VPN tunneling, a revamped self-care interface that makes it easy for users to install their options for all of their devices, and support for Transport Layer Security for mobile users.
When you deploy a central Unified Communications Manager cluster to manage call processing for customers at remote locations, IT managers can help achieve non-stop call operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the Cisco router offers basic Cisco UC Manager services until the link is repaired. To learn about Progent's consulting support for Cisco routers, see consulting and troubleshooting support for Cisco Integrated Services routers.
For small business networks, branch locations, and retail environments that do not require the full feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that handles the needs of locations with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a converged voice and data environment.
Cisco's Business Edition 6000 is a family of all-in-one solutions that provide essential unified communications features such as routing, gateway, premium voice and video, messaging, instant messaging and presence, teleconferencing, and paging support, allowing any user to collaborate on any device from anywhere. All solutions are delivered preinstalled with virtualization and collaboration applications software, making deployment fast and simple and cutting operating expenses for organizations with up to 1000 employees. All solutions come packaged preloaded with a virtualization hypervisor and collaboration applications. You can simply enable collaboration applications as their needs grow.
The entry-level BE6000S includes five standard UC applications installed on a single integrated ISR router/IP gateway/virtualized E1600 M2 server platform and can handle as many as 150 users and 300 devices. The medium-scale BE6000M supports 4 UC software application options enabled on a single virtualized Cisco UCS C220 M4 server and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications software application options activated on a virtualized C220 M4 server and can handle as many as 1000 workers, 2500 devices, and 100 contact center agents.
For additional information about Progent's support for Unified Communications Manager, visit Unified Communications Manager and Cisco CallManager design, integration, migration and troubleshooting.
IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is an end-user instrument, and can be a physical phone set or a soft phone application on a PC or mobile computer. In the IP environment, each IP handset or soft phone has an Ethernet connection. Voice over IP phones have all of the capabilities that an ordinary telephone provides, but IP phones often provide extra features such as being able to access websites or run business software.
Unlike conventional Private Branch Exchange technology, in a Cisco IP communications environment you can perform virtually instantaneous moves, adds, and changes. You simply move the IP phone to your new spot, attach it to an Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and settings are programmatically replicated, doing away with the expense and hassle of sending technicians to wiring closets. An additional useful feature is location independence, which enables you to sign into any Cisco IP device and receive your own phone ID and rights.
Cisco offers a wide selection of Unified CM hardware endpoints. The entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications phones that feature high-quality voice, compatibility with hosted Internet Protocol phone environments or an IP private branch exchange (PBX), easy deployment and secure remote provisioning, zero-downtime software updates, and web-based configuration. The low-end SPA301 is a single-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset without keys. The SPA302D, designed solely for use with the Cisco SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a TFT 176 x 220 color display, and a keypad with speakerphone capability. The SPA303 is an economical three-line SIP-based phone with dual Ethernet ports, a 128x64 mono screen and a speakerphone.
The SPA500 line VoIP phones are affordable endpoints that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft keys but no LCD display. The SPA502G has a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and has five programmable buttons.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use settings like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome display, a 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no display and requires a hook switch for transferring a call and joining a conference.
The 7800 family of value-priced IP phones are VoIP devices with backlit monochrome displays, four programmable buttons, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in Cisco's 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared locations as well as for employees with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only unit in the 7800 family that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, contact center agents, and supervisors who have significant voice communications needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 color screen, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a mono screen and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are on the move within office, hospitality, retail or other environments where management wants portable phones that provide more control, data security and ruggedness than is possible with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color screen, a rugged case designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible environments. Cisco's 8821-EX also has a shell fabricated out of yellow plastics, which makes the device easier to find the event of a crisis. Learn about Progent's Wireless IP Phone integration consultants.
Cisco's discontinued 9900 family of powerful IP endpoints mix high-definition voice with hi-res color video to offer a productive multimedia communications solution for managers and executives. Both IP phones in this line have a Standard Definition 640x480 pixel color display, a Bluetooth transceiver to work with a broad range of headsets, and a built-in 10/100/1000 Ethernet port. The Cisco EnergyWise power-save function is offered as an option and can lower off-work energy use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN networks, and four programmable touchscreen keys to invoke Cisco UC features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for adding programmable line and function keys.
Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP phone, IP video, and other UC applications are independent from the call-processing and voice-processing mechanism, and they may be at any location within the system. A single network framework offers an open environment for powerful business applications and serves as a solid basis for downstream convergence-based software. Cisco works with third-party IT industry companies to provide a broad range of IP phone and IP video software applications and devices. Cisco also supports the capability to develop and administer customized in-house applications.
Collaborative application software available from Cisco and supported by Progent include:
Jabber is a unified communications client application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and online conferencing functions for PCs, Apple Macs, Apple and Android tablets as well as iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important improvements in the areas of HD video capabilities and screen sharing, and expanding the team experience to additional platforms and devices. Cisco Jabber works in conjunction with Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.
Since Jabber is built around key communication standards, it can interoperate with a wide selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) enables Jabber users to trade instant messaging and presence data with a variety of XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office programs such as Outlook and SharePoint. This broad platform compatibility maximizes output by providing a consistent end-user environment and accommodating the BYOD model of computing. Progent can provide the assistance of certified Exchange consultants and Microsoft SharePoint experts who can assist you to use Jabber with Microsoft's powerful collaboration products. Progent also can provide help with Apple iPhone and iPad integration as well as Android smartphone and tablet integration to help your organization to enhance the productivity of your BYOD environment.
WebEX Meeting Center
WebEX Meeting Center enables web conferencing for users with a browser or virtually any PC or handheld device. Cisco WebEx Meeting Center is delivered as software as a service via Cisco's WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of administration, avoids major up-front expenditures, offers high availability and world-class security, and provides consistently high throughput. Important features include the ability to share specific content or an whole screen with online attendees in real time, the ability to add rich media into your presentations including PowerPoint and Flash videos, network-based recording plus playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration products such as Jabber and Cisco TelePresence, plus strong data protection and encrypted access with tight policy control.
Cisco WebEx Meeting Center works with Microsoft Windows, Apple Mac, and Linux desktops and notebooks and permits mobile users to initiate, calendarize, and participate in meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Notes, and a variety of instant messaging applications.
Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For midsize businesses and larger enterprises who want to create a local or hybrid local/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence products that enable high-quality video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty video, audio and content sharing to converged deployments and can extend conferences to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how conferencing bandwidth and features should be rationed for each participant, enabling administrators to define the precise service level and user experience required for every user. Cisco TelePresence Content Server collects video and presentations for live streaming and on-demand viewing.
Cisco Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail solution that facilitates teamwork by offering a variety of alternatives for accessing calls and messages within an environment that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated voice-recognition capabilities for hands-free management and extensive Automated Attendant features such as intelligent routing for inbound calls and easily customizable call-filtering and message-notification options. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes per server.
Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and corporate satellite locations with as many as 500 users. Unity Express allows you to manage voicemail messages using a Cisco Unified IP Phone display, your web browser, or your email client. Integrated Services Routers for which Cisco Unity Express is available as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide certified deployment and support services for all Integrated Services Routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified Communications Manager and desktop agent apps like Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the right sales or support person. Unified CCE or UCCE offers intelligent call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco products supporting Unified CCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Several bundles are offered, as well as a selection of optional enhancements. Unified CCX works with Cisco Unified CM and offers smart call routing, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media inquiries. Unified Contact Center Express includes Finesse, a browser-based desktop agent that requires no client-side installation. Optional advanced features include call-in-queue, expected-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can switch live conversations between their desktop IP phone and their mobile phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls get extended to different phones.
Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for initial installs as well as for follow-on moves, additions, changes, and deletions. An intuitive console delivers a unified look at a subscriber and the subscriber's services. Cisco Prime Collaboration substantially speeds up site installations and reduces the effort needed for future changes. Prime Collaboration also provides advanced analytics that show application adoption and consumption rates, enabling administrators to make more efficient use of resources and further lower TCO.
Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco Unified Communications environments to communicate with public networks and with clients working outside the firewall. Cisco's portfolio of communication gateways provide unified communications services for all types of gateway as well as session-border-control applications.
Communications gateways offered by Cisco and supported by Progent include:
Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows organizations to provide team members, suppliers, customers and prospects, or business partners who are working on different network environments, workgroup applications, or endpoint equipment to access to Unified Communication services. The Expressway collaboration gateway works with a Cisco Communications Manager system or Cisco BE6000, or can be run through the cloud with Cisco Hosted Collaboration Solution to make collaboration more pervasive. Key features of Cisco Expressway include:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Connectivity: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the benefit of one-time sign-on plus Transport Layer Security (TLS) and can connect to all their collaboration applications (video, high-quality voice, data IM, and realtime presence) without requiring the extra step of establishing a VPN connection. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home the same as the corporate office.
- Jabber Guest Support: Cisco Expressway is critical for supporting the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and securely through streamlined web-browser and mobile video calls.
- Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, extensible meeting environment that seamlessly integrates voice, video, and content sharing to anyone, at any location, using any device.
- Interoperability: If your organization currently has third-party video systems, Cisco Expressway can help you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to MPEG-4/H.264 AVC.
Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications networks to the IP public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element provides easy and affordable collaboration beyond the enterprise firewall. Sample unified communications functions supported by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise router platforms, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2 Series, and high-end versions of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.
- WebEx Cloud Connected Audio for SIP-based conferencing
- Voice/Video recording
- SIP-based Call-center and interactive-voice-response (IVR) solutions
- Policy-based security evaluation of phone calls
- Business-to-business immersive telepresence over SIP
Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP gateway solution for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, video, security, and WiFi functionality, run with older Cisco VoIP phones, and support various PSTN connections.
Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications solution
All Cisco's UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Integrated WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 clients and has 8 foreign exchange office ports. The Cisco UC560 system allows 48 VoIP clients and 12 foreign exchange office ports.
Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP system or plan and implement an efficient upgrade to a current IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.
How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to plan, install, administer and repair converged communications networks based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also provide support for related technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can in addition assist you to build SIP infrastructure environments that include SIP-based IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools via CUCM.
Progent's custom application developers can create specialized IP telephony software that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can evaluate your current network and Internet access infrastructure to determine whether your environment is configured to support high-quality IP voice and HD video, assist you to choose and deploy Cisco products appropriate for your present needs and future growth goals, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, deploy, and validate an enterprise-wide security strategy for your unified communications ecosystem. Also, Progent can help you to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in branch office and home-office sites, and Progent's disaster recovery planning consultants can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.
Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified CM before 8.6 and every release of CallManager have arrived at end-of-life. Therefore Cisco Engineering will no longer enhance, repair, or validate this older software. Security patches for this pivotal application will stop, which in certain situations could cause compliance or legal liability problems.
Progent will continue to offer premiere support services for outdated releases of Cisco Unified Communications Manager and Cisco CallManager, but in case your company is still running a legacy release of this pivotal application you should start now to prepare for your migration. Progent's collaboration consulting professionals can help your company to upgrade non-disruptively to the latest edition of Unified CM and can routinely save customers up to 50% off consulting service expense compared to competing IT service companies thanks to Progent's documented process and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your business realizes a fast return on your investment by showing you how to benefit fully from the new and improved feature set, lower management and support costs, more productive collaboration, and stronger security offered by the current edition of Unified CM.
Progent's migration consulting services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and other providers, mobile integration, security and compliance consulting, management automation, disaster recovery/business continuity planning, network architecture design, training, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade service bundles to keep your costs predictable and under control.
For additional information about Progent's professional support for Cisco networking products, select a subject:
In order to get in touch with Progent about consulting assistance for Cisco networking, call 1-800-993-9400 or go to Contact Progent.