Expanding your remote workforce can have a significant effect on IT architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Clearwater company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Clearwater, Florida companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their active tickets, add details, and upload screen captures or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to augment your existing Help Desk Call Center organization by sharing delivery of Call Desk services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model based on the leading professional services automation tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your teleworkers, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Clearwater, Florida company, phone 1-800-993-9400 or go to Contact Progent.