Clearwater Expertise for Computer Support Organizations
Transparent Temporary Staff Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Clearwater
Progent's consulting support for IT service organizations in Clearwater Florida enables you to offer your clients Progent's consulting and Help Desk support using your brand as a seamless extension of your regular IT services group. These services can ease the way for you to grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to add to the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT consulting company with two decades of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private IT services company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Small or niche IT support firms seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their company branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the range of technical issues your firm can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service firms include:
- Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metros is available throughout the US at extra cost.
- You retain full control of your clients and billing.
- Your clients submit requests by means of your custom branded Internet portal, an 800 phone number, or by directing a request to your assigned email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to become a single source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and core IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your in-house IT service team, responding to your management, and invoices you instead of your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in expenses.
- Extensive Documentation: Progent uses an enterprise-class reporting system to make sure all IT services delivered are fully documented. This enables you to shift account responsibilities to internal personnel when you have sufficient staff and relevant technical skills.
- Safely Grow Your Service Business: You can easily and efficiently take on more jobs beyond your core areas of excellence and serve new geographies without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service firm by delivering more solutions to more customers using your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT support business.
- Fast Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Make Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Online Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Efficient online service saves money and produces fast solutions.
- Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Clearwater, Florida Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Clearwater, Florida businesses a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Online IT Support
- Work from Home Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Management
- Rapid, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Firms in Clearwater, Florida For more details about Progent's consulting support for IT service firms in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Hybrid Network Small Office Server Support
Hybrid IT Network Professionals
Progent's Microsoft and Cisco premier computer engineers offer advanced support for a wide array of products and technologies and can deliver that expertise remotely nationwide or onsite in major cities across the country and anywhere in . Progent provides online help for information systems powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network specialists for the toughest connectivity issues, plus the support of CISA and CISM-qualified security consultants to assist with complex security planning and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the U.S.
Information Technology Consulting Security Penetration Testing
Penetration Testing Protecting
Stealth penetration checking is an important part of any comprehensive network security plan. Progent's security professionals can perform extensive intrusion tests without the awareness of your organization's internal IT staff. Unannounced penetration testing uncovers whether existing security defense systems such as intrusion incident warnings and event history analysis are correctly configured and actively observed. Progent can provide ongoing autonomous PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised IT product defaults can be chained together by hackers into the multi-front attacks common to the latest versions of ransomware.
Microsoft Experts Solaris with Windows Specialist
UNIX, Windows Consulting Services
If your office network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to incorporate your computers into a cohesive environment that permits all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced performance, and strong security. Progent's UNIX and Microsoft Windows coexistence assistance services feature IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online technical help and troubleshooting, on-site technical support, and Helpdesk support.
Small Business WAP500 AP IT Consultants
Small Business 500 Access Point Technical Support Services
Progent's Cisco-certified wireless technology experts can assist organizations to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.
Microsoft Teams VoIP Services
Professionals Microsoft Teams PBX integration
Progent can help you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Hornetsecurity Altaro M365 Mailbox Backup Remote Technical Support
Hornetsecurity Altaro 365 Total Backup Support and Help
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
ProSight Duo MFA Network Engineer
Multi-factor Authentication Specialists
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices.
ProSight client credential management Technology Professional
Engineer ProSight network asset documentation management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of the time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.
Support Exchange Server 2003
Microsoft Certified Partner Exchange 2003 Integration Services
Progent's Microsoft-certified engineers offer technical support and IT consulting expertise for Exchange Server 2003, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, integration, management, and troubleshooting services for Exchange 2003 Server include planning, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.
Top Technology Consulting Services Cisco Meraki wireless
Proxim Technical Consultant
Progent's Wireless Consulting Services provide a convenient, economical option for companies of all sizes to configure, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
UNIX Online Consulting Services Company
Consultant Services Linux Remote
Progent provides national remote phone support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows products. Online network consulting offers optimum leverage for your information technology dollar by extending client efficiency and shortening the time billed for computer repair services. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to solve most network problems without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a combination of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to assist with the most difficult network issues.
Video Conferencing Configuration
Cisco Video Conferencing Specialist
Progent can provide the services of a certified engineer with expertise deploying products from the leading telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can help you to design, configure, upgrade, or troubleshoot a telepresence environment that protects your investment and maximizes the business value of your IT network. Progent can also provide the expertise of infrastructure engineers who can help companies of any size to create and troubleshoot a communications network that delivers the speed, reliability, security, and expandability required to support your telepresence solution.
Microsoft Dynamics NAV Application Consultants
Microsoft Dynamics Business Central Application Consultant
Microsoft Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) offers SMBs a single soultions for financial management, inventory, operations, capacity planning, purchasing, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics 365 Business Central/NAV experts can help you to maintain your legacy Dynamics NAV system or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment model.
Microsoft System Center Operations Manager Integration Support
Operations Manager Consulting
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to fix critical issues detected by System Center 2012 Operations Manager.
SQL Contract Programming Firm
SQL 2008 Reporting Services Development Companies
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast development of cutting-edge high-end applications that can give your business a critical competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.
Hyper-V Security Help and Support
ProSight ESP Ransomware Protection Engineer
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.
Midsized Business Professional
Small Business Outsourcing Mid-size Business
Progent offers network support for medium size companies who have 100 to 250 network users. The mid-size company or office has traditionally been an overlooked segment of the market for network support expertise. The overhead and service access practices of large outside support firms make them excessively costly for the typical mid-size company or small medium business (SMB), which usually has a minimal IT budget with which to maintain an information system whose complexity and capability are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual office infrastructure and proactive network monitoring, significantly reduces the network support expenses of an SMB while offering the small company with enterprise-level support from certified, IT experts knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is looking for the quality of IT help needed for a mid-size organization without paying enterprise prices, you need Progent.
ProSight NinjaOne Patch Management Network Consulting
Technical Consultant NinjaOne Automated Server Inventory
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical assets.
Consultant WannaCry ransomware recovery
Specialists Egregor ransomware recovery
Progent's ransomware experts can help you to assess your ransomware vulnerability, remotely monitor and guard your network, help with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
ProSight Reporting Network Infrastructure Management Online Support
Biggest Remote Technical Support ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Award Winning Online Support At Home Workforce Cybersecurity
Emergency Online Support Offsite Employees Security
Progent can assist small and mid-size companies to set up security defense systems and provide mitigation services required for at-home workers.
Stabilizing Phase: Design Tuning Computer Outsourcing Consultants
Stabilizing Phase: Design Tuning Technical Consultants
When performing consulting tasks for corporate clients, Progent uses a structured methodology driven by specified milestones so as to meet budgetary, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All facets are recorded to make available a detailed description of technical services delivered and to help in ongoing network maintenance.
24 Hour Juniper SRX Series Gateway Technology Consulting Services
Juniper SRX2300 Firewall Cybersecurity Companies
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
On-site Technical Support Hybrid Microsoft 365 Exchange integration
Top Quality Microsoft Certified Expert Microsoft 365 Single Sign On Consultants
Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is carried out on schedule and on budget.
Cisco PIX Firewall Upgrade Information Technology Consulting
Computer Consulting PIX 500 Firewall
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these devices. Progent continues to offer consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to next generation firewall products from Cisco. Progent's Cisco-certified experts can help your company design and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.
Cisco Expert Amazon Marketplace Web Service development training Programming
Best Amazon Marketplace Web Service Coding
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, lower their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Top Ranked Azure and Dynamics GP Reports
Design Firms Microsoft Azure firewall configuration
Progent can help companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.
