Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Cleveland company to select the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Cleveland, Ohio organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from major vendors enable virtual meetings, video conferencing, chat, and screen sharing for both onsite users and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your existing conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's consulting expertise for Cisco Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as voice/video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and help you to optimize your WAN infrastructure to run them.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Cleveland, Ohio organization, phone 1-800-993-9400 or go to Contact Progent.



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