Cleveland Consulting for Network Support Firms
Transparent Short-Term Support Team Expansion
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Cleveland
Progent's consulting support for network service firms in Cleveland Ohio enables your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent augmentation of your regular IT services group. These services can ease the way for you to add to your client base, expand your service portfolio, create happy customers, and increase your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have worked as transparent extensions to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.
Progent is an IT consulting company with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class services. Progent invoices you directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to an effective service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to configure and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT service organizations an economical way to keep their company branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metro areas is offered across the country at extra cost.
- You have complete control of your customers and invoicing.
- Your clients enter requests through your branded Internet portal, an 800 phone number, or by directing an email to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a single source for virtually all IT expertise your clients may need. You can build your team and strategic in-house competencies steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, responding to your coordination, and invoices you instead of your customer.
- Granular Billing: Progent bills on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent uses an advanced service reporting system to make sure all services delivered are thoroughly documented. This enables you to shift service responsibilities to internal consultants once you have enough staff and appropriate skill sets.
- Safely Grow Your Service Practice: You can quickly and safely accept more opportunities outside your core areas of excellence and open new geographies without the risks associated with increasing your head count too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support firm by delivering more services to more clients under your own brand.
- Add to Your Services Portfolio: Progent offers world-class support in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
- Rapid Escalation: Thanks to a large team of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
- Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs and produces fast results.
- Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Cleveland, Ohio Companies
Progent's seasoned team of certified consultants can deliver Cleveland, Ohio organizations a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Teleworker Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Program for Network Service Firms in Cleveland, Ohio To learn more information about Progent's reseller program for IT service firms in Cleveland, Ohio, call 1-800-993-9400 or see Contact Progent.
An index of content::
Upgrade Help SQL Server 2008
MS SQL Security Audits
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of creating, deploying, managing, and accessing company information and database applications on platforms ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in planning and building data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Knowledge Transfer Technical Support Services
Expert Training Network Consulting
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small businesses who work with trusted freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Operations Manager Case Study
Case Studies Operations Manager
Before Progent's MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to ward off system troubles before they grow to be serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class service continuity, safety and productivity.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Specialist
Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point IT Services
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 AP consultants offer affordable remote and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
24/7 System Center 2016 Troubleshooting Configuration
System Center 2016 Data Protection Manager Consultant Services
Progent has over two decades of experience deploying, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist your organization to plan, deploy, maintain, and fix your System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent can help your organization to migrate to the current version of Microsoft System Center from a previous one or from a third-party IT management solution to provide the advantages of enterprise-class provisioning, management automation, security, plus datacenter and critical application performance monitoring.
Microsoft Teams Configuration
Consultants Microsoft Teams video conferencing
Progent can assist your business to design an upgrade to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Catalyst Wi-Fi Access Point Support Outsourcing
Consulting Services Catalyst 802.11ax Access Point
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts offer economical online and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Specialists Help Desk Sharing
24-7 Shared Support Desk Outsourcing
Progent offers three basic types of Call Center services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your customers instant access to a reliable technical group with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Help Desk a positive reputation as a key contributor to company productivity. Progent's target is to resolve and not merely record problems.
Co-managed Heldesk Online Technical Support
Support Desk Sharing Technical Consultant
Progent offers three basic types of Call Center support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals gives your clients convenient access to a reliable technical resource with years of experience providing phone support and online repair for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected reputation as a solid contributor to company performance. Progent's goal is to resolve and not merely record problems.
Exchange 2019 Compliance Support
Exchange 2019 Microsoft 365 Integration Professionals
Progent can assist your organization in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA system topology for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Top Quality Amazon EC2 integration Reporting
Amazon Web Services enterprise hybrid cloud solutions Programmer
Progent can provide cost-effective online support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.
Remote Hornetsecurity Altaro VM Backup and vSphere Online Technical Support
24-Hour Professionals Altaro VM Backup Planning
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to help you to plan, deploy, manage and debug a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.
Contract Programmer DotNET
24-Hour .NET MAUI Contract Programming Firm
If you want to revamp your corporate web site, build internal webs for purposes such as human resources or worker education, establish a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web designers. Progent's experts can also show you how to build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to run your web tools.
Support Services Short Term Staffing
Supplemental Staffing Consultant
Progent's temporary staff augmentation services enable organizations to meet the need for network support personnel without incurring the expense and hassle that come with vetting and hiring reliable technical help and without increasing your permanent head count.
Technical Support Services Configuration Manager 2007
SCCM 2007 Patch Management Integration Services
Progent can assist your business to support System Center 2007 Configuration Manager to simplify administration, enhance security, and increase worker output by making sure that operating systems and applications stay current, tracking product licenses, and reporting resource usage patterns to help you make informed buying decisions. When your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and implement an efficient move to SCCM 2012.
Azure Active Directory Domain Services IT Consultant
Microsoft Entra Hybrid Information Technology Consulting
Progent can assist you to design and carry out a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management for both onsite and Azure assets.
Offsite Workers Helpdesk Integration
Top Remote Workers Helpdesk Consultants
Progent offers small and mid-size organizations overflow or fully outsourced Help Desk support services for an at-home workforce.
Support Outsourcing Small Office Network
Small Business Network On-site Technical Support
If you have a small business information system with 10 to 50 network clients, Progent's network outsourcing services free your business from dependence on single independent consultant while giving you affordable and reliable access to enterprise-class technical support. By delivering network consulting service when you need it, offering specialized knowledge for critical technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an affordable solution for maximizing the productivity of your small office network. Progent is the smart way for small organizations to build and maintain a reliable and secure IT system and to have quick access to the experienced help ordinarily restricted to enterprises who can support a large internal IT organization.
CISM Certified Cybersecurity Cybersecurity Companies
CISM Security Consultant
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of performance that information security managers are expected to learn. It gives business management the confidence that those who have qualified for their CISM credential have the experience and knowledge to deliver effective security administration and support services.
Online Support Services Catalyst 9166 Access Point
Catalyst 802.11ax AP Technology Consulting
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP experts can provide economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
24-Hour MOM 2007 IT Consulting
Remote Monitoring and Reporting Integration Support
Mid-sized businesses can derive all the benefits of Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network service programs, mid-size businesses can choose a basic co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, automated alerts, in-depth system analysis, Help Desk support, and remote service. For businesses with line-of-business environments who need zero-downtime networking, Progent can provide a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide mid-size business networks world-class reliability, security and performance.
On-site Technical Support Tracking Service Costs
Service Reports Consulting Services
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who won't release vital service information.
ProSight Reporting SentinelOne Remote Network Monitoring Technical Support Services
ProSight Reporting Remote Network Infrastructure Management Support
ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Windows Server 2016 Stretch Clusters Support
Support Services Windows Server 2016 VM Load Balancing
Progent's certified IT experts offer Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
SCCM Central Administration Site Professional
Integration SCCM Primary Site
Configuration Manager automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a single control mechanism for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can assist you with any aspect of designing, installing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Microsoft ISA 2004 Server Configuration
Information Technology Consulting ISA 2004 Enterprise Edition Server
Progent's Microsoft certified consultants provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT system from attack by outside and inside sources. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to deploy Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
