Cleveland Offsite Workforce Configuration Consulting Experts
Solution Planning, Configuration, Management and Troubleshooting Consulting Experts
Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Cleveland organization to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers services that go from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Cleveland, Ohio businesses to with any facet of creating a high-functioning remote work environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the network infrastructure required for an at-home workforce can be particularly complicated if you have to manage a mix of personal hardware such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online support for both outdated as well as modern technologies in virtual office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for implement essential updates. Services available from Progent to help your company to implement a high-functioning work-at-home ecosystem include:
- VPN connectivity allows you to establish a safe tunnel for authenticated remote employees to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's AnyConnect client software for secure VPN connections for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a teleworker to see and interact with a data center computer's desktop. This technology gives network managers substantial control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert remote support for integrating home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting the whole family and visitors, are commonly utilized by at-home employees to access their router for work. This can cause throughput as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering services like Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi AP setup assistance.
- Internet access methods impact the performance and reliability of connections between telecommuters and the company network. Business-critical processes might demand redundant Internet access in the event the normal connection fails. Progent offers guidance for picking ISPs, selecting sensible service packages, and setting up fault-tolerant Internet access. Refer to Internet access integration services.
VoIP Solutions for Remote Workers
Expanding the company phone system to accommodate remote users is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's current or older products for IP voice solutions. Progent can assist businesses of all sizes to design or tune a telecommuter VoIP environment that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses tune their current Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM supports additional mixed media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, visit CUCM expertise.
- CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to work with these solutions and deliver online configuration and debugging services.
Video Conferencing for an At-Home Workforce
A broad selection of video conferencing platforms from major technology companies enable virtual meetings, video and voice conferencing, chat, and content sharing for both onsite workers and teleworkers. Many organizations utilize multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help you to set up and manage Skype for Business client software to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone platform for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help you to optimize your network infrastructure to host them.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of productivity apps that create a cohesive user experience for exchanging information throughout multiple sites and on a broad range of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can assist businesses to tune these flagship collaboration platforms to optimize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its complete range of features. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to promote collaboration and knowledge sharing by offering policy-based delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint enables you to create secure web portals that enables remote workers to see and edit consolidated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint consulting expertise, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, see integration expertise for Exchange Server.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can store files to OneDrive, and co-workers can share them safely via a web browser. Provided with Microsoft 365, OneDrive enables home workers to co-edit files. Edits made offline are automatically synced when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers affordable online support for helping businesses to build, maintain and repair cohesive hybrid network models that include physical data centers, teleworkers, branches, and public cloud resources. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading family of cloud services that enables you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure includes over 100 cloud-based services including the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to establish protected access to Azure for at-home workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Azure, see Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a variety of plans intended for users ranging from individuals and households to major enterprises. Progent can provide quick and easy online access to experts knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with local Exchange environments, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you through tough technical bottlenecks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the world's top source of cloud-based services. Progent can provide fast and economical online access to cloud integration experts who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's expertise for Amazon AWS, see Amazon AWS integration support.
Google Cloud (GCP) is a leading collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to set up virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline access control for at-home workers with GCP Cloud Identity services. Progent's experts can also help your business to use GCP's management technology to control and track your Google Cloud environment. To find out, visit Google Cloud Platform consulting expertise.
Help Desk Support for Telecommuters
A fast, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your business to supplement your current Call Center organization by splitting delivery of Call Desk services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the leading PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver world-class IT support to your telecommuters, visit Progent's Call Desk supplementation Services.
Cybersecurity for At-Home Workers
At-home employees commonly use their personal devices and usually operate in a poorly secured physical environment. This situation multiplies their vulnerability to cyber threats and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive user training, and the creation of policies based on leading practices. Progent's veteran roster of cybersecurity support consultants can assist you to plan, deploy and manage an effective cybersecurity solution that guards critical information assets in environments that incorporate telecommuters.
Firewalls allow companies to create a network environment that can be securely accessed by local users and by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate permissions to various classes of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks grow increasingly complex. Progent works with both current and older security devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support services, see firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the disparate devices utilized by an at-home workforce and either reject or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every protected endpoint, monitoring all activity and using state-of-the-art AI technology from SentinelOne to detect new attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the targeted device from the network to contain the malware. Since the ProSight ASM agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Managed Services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for a network that includes teleworkers. Progent can run remote, automated security analysis software for quickly and affordably uncovering a broad range of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced certifications such as CISM, CISSP, and GIAC, can assist your business to evaluate your workflows and policies and review your network architecture to allow you to design top-level security for your remote workers.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, rank, remediate, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to deploy NodeZero to perform comprehensive penetration tests of your perimeter and your internal network in order to evaluate your current security posture. Progent can also assist you to strengthen your existing network security and can assist you to plan and deploy a cohesive cybersecurity strategy that simplifies management and delivers optimum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment services based on on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper describing critical areas to concentrate on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time and effort in case of storage problems due to equipment breakdowns, programming hiccups, human mistakes, malware, or other causes. Dependable data protection strategies can be especially difficult to design and manage in hybrid environments that incorporate private data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for at-home workers must cover diverse types of personally owned endpoints. Progent can provide quick online help from consultants knowledgeable about a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and includes fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your company to produce, document and test a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized solution for protecting corporate data by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Managed endpoint devices can be personally owned or business owned. IT admins managing the endpoint computers of telecommuters can use Intune to provision and authenticate apps on managed devices, push patches and certificates, configure policies for accessing data and networks, set passwords, create VPN tunnels, control how home-based workers share data, establish threat protection, ensure compliance, and delete sensitive data from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. To find out about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, see Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Cleveland, Ohio company, phone
An index of content::
ransomware cleanup and restore Consult
Netwalker ransomware recovery Professional
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and reconstruct a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Systems Management Server 2003 IT Consultant
MCSE Expert Certified SMS 2003 Upgrade Consultants
Progent's Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install important software quickly and reliably to specified users, lower software expense and adhere to licensing agreements by understanding usage profiles, enhance Windows security by improving your knowledge of weak points and by delivering critical patches, manage your mobile workforce through industry standards independent of connection or geography, and lower operational expenses by efficiently utilizing the administrative functions built into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and hardware inventory.
Network Consultants Windows 2012 Failover Clustering
Microsoft Windows Server 2012 R2 Clusters Network Consultants
Progent's certified failover clustering consultants can help you to assess the advantages of utilizing Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery strategy, assist you to design and install a Windows Server 2012 system, provide online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual machines, and help you to streamline the administration of failover clusters.
24/7/365 Dynamics GP ODBC Professional
Great Plains Accounting Technology Professional
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized mission-critical programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that let you track your business more effectively, turning uncooked information into useful understanding of your business.
Network Consulting Services Mid-sized Business
Midsized Office Computer System Consultant
Progent provides IT support for medium size companies who have 100 to 250 system clients. The mid-size company or office has typically been an underserved part of the market for network consulting expertise. The cost structures and service access practices of major third-party service organizations make them too costly for the typical mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to support an information network whose advanced technology and sophistication are frequently comparable to the networks of much bigger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and proactive server monitoring, significantly lowers the network maintenance costs of a small-medium business while providing the small organization with enterprise-level service from professional, world-class experts with background in a broad range of small business network solutions. If your medium size company or small business is searching for levels of network help appropriate for a medium size organization without budgeting big-company prices, contact Progent.
VoIP Infrastructure Solution for SIP Engineer
UCS server Computer Engineer
Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, functions as the core of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating with applications such as Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's CCIE-certified network consultants offer effective and budget-friendly remote and onsite expertise to help organizations of any size to create and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of Unified Communications Manager setup and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Firewall and VPN Security Evaluation
Award Winning Firewall and VPN Firewall Configuration
Progent offers companies of any size expert support for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security vendors including Palo Alto Networks, Check Point Software, Juniper, Fortinet, and SonicWall. Progent can help you design a comprehensive security plan and choose the right technologies from a variety of vendors to achieve your security goals while staying within your budget limits.
Cisco Certified Freelancing Job
Cisco CCNA Telecommute Job
If you are an information technology engineer with technical support expertise, teaming with Progent and helping our customers will expand your abilities through collaboration with our team of mutually supportive, high-output consulting experts. Progent's concentration on offering network expertise and technical help to small companies will give you the chance to work closely with business leaders and contribute significantly to the success of exciting companies. In addition, Progent's virtual office environment provides the most advanced tools for remote service and wireless access to help you to come up with fast solutions when you troubleshoot business-critical issues.
Unified Single Number Reach Troubleshooting
Jabber Voice Messaging Network Consulting
Progent's Cisco Jabber consultants offer online or on-premises expertise to help businesses of all sizes to plan, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for all the products, technologies and services that make up building an end-to-end Jabber solution such as Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.
Emergency Engineer Microsoft 365 Hybrid Solutions
Microsoft 365 PowerPoint Integration Onsite Technical Support
Progent can assist your business to evaluate the wealth of subscription plans offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that transparently integrate local and cloud-based products and services.
Amazon Web Services enterprise hybrid cloud solutions Design Firms
Development Amazon EC2 instances
Progent can provide cost-effective remote consulting to assist companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid cloud ecosystems that efficiently incorporate Amazon AWS services. Progent offers occasional consulting to help you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and within budget.
24/7 Cybersecurity Tech Services Firewall and VPN
Intrusion Protection Systems Firewall Support
Progent provides organizations of any size professional consulting for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can show you how to create a comprehensive security plan and choose appropriate products from multiple suppliers to support your security goals while staying within your spending limits.
ProSight NinjaOne Server and Endpoint Management Remote Consulting
NinjaOne Server and Desktop Monitoring and Reporting Support and Integration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets.
Immediate Staff Augmentation Professionals
On Demand IT Staffing Services Engineer
Progent's temporary IT staffing services enable organizations to meet sudden increases in demand for network professionals without incurring the expense and delays that come with identifying and hiring reliable technical workers and without adding to your permanent workforce.
Microsoft Outsourcing IT Support
Small Business IT Consulting Firms Microsoft Office 2000
Progent's IT outsourcing support offerings for small businesses feature designing Server 2003, .NET Server, and Microsoft BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and in-person repair, resolving chronic integration problems, and producing a company-wide security plan. Progent can help you maximize network availability and performance via zero-downtime technologies, redundant network topology, and proactive network monitoring. Progent also provides project management help for major migrations and can help with needs definition, resource identification, bill of materials development, vendor selection, procurement logistics, and complete documentation. Progent's computer outsourcing service also features training for office productivity products such as Microsoft Office.
Microsoft Sharepoint Server 2016 Small Business Computer Consulting Company
Small Business Network Consulting Company Microsoft Project Server
Progent's Microsoft-certified experts offer network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support professionals can help you design, deploy, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Best ISA Server 2006 Integration
Online Support Internet Security and Acceleration Server 2006
ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, and web caching platform for protecting the Internet-facing applications of any sized business against a wide range of attacks. Progent's certified ISA Server 2006 engineers can show you how to design, cost-justify, pilot, install, customize and manage the any version of ISA Server 2006 on your network.
Conti ransomware hot line Specialists
LockBit ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
SharePoint 2016 MinRole Outsourcing
Technical Support SharePoint 2016 Power Query
Progent's Microsoft-certified consultants offer affordable online and onsite consulting expertise, application development, and troubleshooting support for organizations of all sizes who want to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Emergency Dynamics GP Integration Manager Specialists
Dynamics GP App Development Coding
Progent's seasoned application designers and programmers can assist your business to build enhancements to Microsoft Dynamics GP/Great Plains that support the special needs of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of development tools that can be used to build integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Barracuda Networks F-Series Firewalls Network Security Auditing
Barracuda Networks F12A Series Firewalls Cybersecurity Company
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, remote connectivity, SSL VPN, high-security SD-WAN, and modern Zero-Trust support with centralized management across your entire enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent can deliver the expertise to serve as your go-to source for technical support, maintenance, training, and security expertise.
Support Outsourcing ProSight Reporting Infrastructure Management
24-7 ProSight Reporting ConnectWise Manage Ticketing Information Technology Consulting
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Solaris Consultants
Solaris Computer Consultants
If your business network combines Solaris technology with Microsoft Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your operating systems to run side by side for simple management, transparent information exchange, high dependability, enhanced performance, and tight security. Progent's Solaris and Windows coexistence assistance services include network infrastructure configuration and support, support for Windows services for UNIX, online server monitoring and management, remote technical help and repair, on-site technical support, and Contact Center outsourcing.
Windows Server 2012R2 Hyper-V Virtual Switch Computer Consultant
After Hours Specialists Windows Server 2012R2 Clustering
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support staff, develop an enterprise-wide security plan, automate IT administration, help with application development, and build and validate a DR/BC plan.
Windows Server 2008 Active Directory Information Technology Consulting
Windows Server 2008 Hyper-VI Help and Support
Windows Server 2008 is an important step forward in making IT networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to provide an improved environment for web publishing. Progent can help your company benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering consulting, technical support, training, staffing, network monitoring, and security expertise.
Integration Support Backup as a Service
EDR to MDR Migration Online Support Services
Progent has identified five key cybersecurity practices for organizations on a tight budget.
Identity Authentication Technology Consulting Services
Identity Authentication Consultant Services
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Microsoft Exchange 2007 Consultant
Microsoft Exchange 2007 Consultants
Progent's expert consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
Cisco Aironet Professional
24 Hour Wireless Network Consulting
Progent's wireless consultants can help small organizations plan, choose, evaluate, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a degree of protection that matches or excels wired connections. Progent offers expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and install the wireless link technology that align best your business needs.
SQL 2008 Reporting Services Developer Firms
SQL Server 2008 Migration Consulting
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of cutting-edge enterprise-class programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.
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