Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Cleveland company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Cleveland, Ohio organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support a remote work environment can be particularly complex if you must accommodate a mix of personal equipment such as desktop computers and laptops, routers, and wireless APs from various vendors and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Support services available from Progent to help you to create a productive telecommuting infrastructure include:

  • VPN connectivity makes it possible to establish a safe connection for authorized at-home workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent can assist your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your remote workers to utilize Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a data center computer's desktop. This provides network managers substantial control over the computing ecosystem of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent offers top-tier remote consulting for integrating home routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently used by at-home employees to connect to their router for work. This can create performance and cybersecurity problems. Progent can assist you to mitigate these problems by delivering expertise like Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access solutions affect the performance and reliability of connections between at-home workers and the company data center. Business-critical processes may require redundant Internet connections in case the primary connection breaks. Progent offers expertise for selecting service providers, selecting sensible bandwidth and data volume offerings, and integrating redundant Internet access. Refer to Internet connectivity solutions.

VoIP Integration for At-Home Workers
Expanding the company PBX environment to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-based IP voice products are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of all sizes to plan or maintain a remote IP voice service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their existing Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and deliver on-demand deployment and debugging expertise.

Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from leading technology companies enable online discussions, video and voice conferencing, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help you to manage your existing voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to accommodate your remote employees. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and assist your business to tune your network infrastructure to host them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that deliver a cohesive user interface for sharing information across multiple sites and on a broad range of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their original releases and can assist businesses to deploy these critical collaboration products to maximize the productivity of your remote workforce.

SharePoint Integration Consultants for Remote WorkersSharePoint uses web sites to promote collaboration and information sharing by providing policy-based access to content, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to create secure web portals that allows remote workers to view and update aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see deployment consulting services for Microsoft Exchange Server.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues anywhere can retrieve them securely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables remote workers to co-edit files. Edits made offline are synced when you go back online. For information about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration consulting.

Public Cloud Integration for Remote Workers
Progent offers fast and affordable remote assistance for helping businesses to create, manage and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix problems with cloud access, identity, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersAzure is a leading family of public cloud software and services that allows you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure features more than 100 cloud-based services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for remote workers by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's expertise for Azure, visit Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud-based services available on a subscription basis. Microsoft applications and cloud services are provided in a selection of bundles intended for customers ranging from individuals and households to large corporations. Progent can provide fast and affordable online contact with consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. To learn about Progent's support services for Microsoft 365, go to Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed assistance to guide you through tough technical bottlenecks and can also provide end-to-end project management services to make sure your teleworkers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting services for Exchange Online, visit Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent can provide rapid and affordable online access to cloud integration experts who can assist your business to plan, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-availability network model so your users have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Integration for TelecommutersGoogle Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline access control for at-home workers with Google Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management technology to control and monitor your Google Cloud environment. For information, see Google Cloud Platform consulting services.

Help Desk Services for Teleworkers
A fast, company-wide changeover to a from-home workforce, which might be activated by a pandemic or as part of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows your company to supplement your current Help Desk staff by splitting delivery of Support Desk support services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class IT support to your from-home workers, see Progent's Call Center augmentation Services.

Security and Compliance for Teleworkers
At-home workers commonly utilize their personal computers and usually work in a poorly secured physical space. This situation multiplies their susceptibility to malware attacks and requires judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the creation of security policies based on leading practices. Progent's seasoned group of data security support experts can help you to design, configure and maintain a compliant cybersecurity solution that guards vital IT resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely accessed by on-premises users as well as by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and manage appropriate permissions to different groups of users and to scale your IT network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent works with both current and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, visit firewall integration and support expertise.

Remote Security Monitoring for TeleworkersRemote Endpoint Monitoring makes it possible to watch over the various computers utilized by telecommuters and either block or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint, watching all activity and using state-of-the-art AI technology from SentinelOne to identify new threats at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight ASM agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for remote workers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Service Plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and local security threats for a network that incorporates at-home workers. Progent can run remote, automated security analysis scanning for rapidly and affordably uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security audit consulting services, which can be provided by security professionals with top credentials including CISM, ISSAP, and GIAC, can assist your business to audit your procedures and governance policies and review your IT infrastructure to allow you to implement top-level security for your remote workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution and your internal and perimeter networks to help you identify, rank, remediate, and confirm security weaknesses before malicious hackers can exploit them. Progent can help you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-prem, multi-cloud, remote, and perimeter IT assets. To find out more details about Progent's vulnerability assessment solutions based on on NodeZero's pentest products, visit Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about critical areas to concentrate on for protecting a network that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection involves backing up and restoring vital data in order to prevent data loss and reduce restoration time and effort in the event of storage failures due to equipment breakdowns, software glitches, user error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for at-home workers must cover diverse types of user-owned endpoint devices. Progent offers quick online access to experts familiar with a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity specialists can assist your company to create, document and test a DR/BC plan that includes the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for safeguarding critical data by managing local, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and software. Managed endpoint computers can be user owned or business owned. Network administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up policies for accessing data and resources, set passwords, create VPN tunnels, control how teleworkers share information, establish threat protection, verify compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Intune works with iOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workforce, see Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Key capabilities of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Cleveland, Ohio organization, call 1-800-993-9400 or visit Contact Progent.