Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Colorado Springs
ProgentProgentís consulting services for network service firms in Colorado Springs Colorado allows your company to provide your customers Progent's consulting expertise and Help Desk support under your brand as a seamless supplement to your regular network services team. These services can help you grow your client base, flesh out your service portfolio, satisfy your clients, and improve your profits.

Progentís nationwide roster of network experts, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the worldís largest IT support firms. Progentís breadth and depth of expertise enables you to add to the scope of your IT service business, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT support firms seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their company branding while delivering their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered across the country at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit incident reports by means of your branded Internet portal, a toll-free number, or by directing a request to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional details about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows your support team to act as a sole source for practically all IT expertise your clients may need. You can build your team and strategic in-house competencies steadily without having to decline new business owing to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, responding to your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all IT services performed are thoroughly described. This makes it easy for you to transfer account assignments to in-house personnel once you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely accept additional jobs beyond your main fields of excellence and serve new geographies without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable resource for growing your IT service business.
  • Rapid Problem Escalation: With a large team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient remote service cuts costs and produces quick results.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Colorado Springs, Colorado Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Colorado Springs, Colorado organizations a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Colorado Springs, Colorado
For more details about Progent's consulting support for IT service organizations in Colorado Springs, Colorado, call 1-800-993-9400 or visit Contact Progent.