Colorado Springs Offsite Workforce Solutions Support Services
Solution Design, Setup, Administration and Help Desk Consulting Experts
Expanding your remote workforce can have a major impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Colorado Springs company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Colorado Springs, Colorado companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure required for a remote work environment can be particularly complex if you must accommodate a combination of personal equipment like PCs and laptops, routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background delivering remote help for both legacy and current technologies in virtual office solutions allows you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for implement necessary updates. Support services available from Progent to help you to implement a high-functioning work-at-home ecosystem include:
- VPN connectivity makes it possible to create a safe tunnel for authorized remote workers to access IT resources located at your company data center or in the cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad range of devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a remote computer's desktop. This technology provides network managers more control over the digital environment of at-home employees and ensures them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier online support for setting up routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wireless networks, often shared by the whole family and visitors, are commonly utilized by telecommuters to access their router for work. This can cause throughput and security problems. Progent can help businesses to resolve these problems by delivering services that include Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet access methods impact the speed and availability of connections between telecommuters and the company network. Vital processes might require redundant Internet connections in the event the normal connection breaks. Progent offers expertise for identifying Internet service providers, choosing sensible bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet connectivity integration services.
VoIP Solutions for Telecommuters
Expanding the business phone system to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-based VoIP products are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can assist organizations of any size to plan or tune a remote VoIP service that delivers the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, visit CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and deliver on-demand configuration and troubleshooting expertise.
Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from major technology companies enable online meetings, video conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations use multiple products to accommodate their different partners and clients. Progent can assist you to maintain your existing conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's group video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's consulting services for Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as voice/video conferencing, threaded chat, plus data sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist you to optimize your network architecture to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office suites, offering a powerful ecosystem of applications that create a consistent user interface for exchanging information throughout a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to deploy these critical collaboration platforms to optimize the productivity of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its full range of features. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web entities to promote collaboration and information delivery by offering policy-driven delivery of content, business processes, and tools for searching through company-wide information silos. SharePoint allows you to create protected web portals that allows remote workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to deployment expertise for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and co-workers can retrieve them safely via a browser. Provided with Microsoft 365, OneDrive allows at-home employees to jointly author files. Revisions created offline are uploaded when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Onedrive configuration consulting.
Cloud Integration for Telecommuters
Progent offers fast and affordable online support for helping businesses to create, maintain and repair integrated hybrid network architectures that include physical data centers, telecommuters, branch offices, and cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters fix issues with cloud access, identity, and security.
Microsoft Azure is a popular platform for public cloud software and services that enables you to use infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Azure offers more than one hundred services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Azure, see Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity software and cloud services offered on a subscription basis. Microsoft applications and services are provided in a variety of bundles intended for customers ranging from individuals and small offices to large enterprises. Progent offers quick and easy remote contact with experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your at-home workers to achieve maximum business value. For details about Progent's expertise for Microsoft 365, go to Microsoft 365 integration services.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with local Exchange environments, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide as-needed assistance to guide you past tough technical bottlenecks and can also provide comprehensive project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's support services for Microsoft 365 Exchange Online, see Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's leading provider of cloud services. Progent offers rapid and affordable online contact with cloud connectivity experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your employees have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent can assist you to set up virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and simplify access management for remote workers with GCP Cloud Identity. Progent's consultants can also help you to utilize GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For details, visit Google Cloud Platform (GCP) consulting expertise.
Help Desk Support for Remote Workers
A rapid, company-wide switchover to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's nationwide network of online technical support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise their current trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows your business to expand your existing Call Desk organization by splitting delivery of Call Desk services transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Security and Compliance for Remote Workers
Work-from-Home staff members typically use their own computing devices and usually operate in an unsecured physical space. This increases their vulnerability to malware threats and calls for careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of security policies built on leading practices. Progent's veteran group of IT security support experts can help your business to design, deploy and manage an effective cybersecurity solution that protects vital information assets in networks that incorporate at-home workers.
Firewalls enable companies to build a network that can be securely accessed by local users as well as by at-home workers, mobile users, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control appropriate access rights to various groups of users and to scale your network and adjust your cybersecurity posture as your company evolves and as network attacks become increasingly sophisticated. Progent works with both new and older firewall appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall configuration services, go to firewall configuration and support services.
Online Endpoint Security Monitoring makes it easy to watch over the various devices utilized by at-home workers and either block or spot and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every protected endpoint device, watching all activity and using advanced AI technology from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, go to remote endpoint monitoring for remote workers.
Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For details about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the exposure of your network to all types of outside and local security threats for a network that incorporates telecommuters. Progent can deploy remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a broad range of security gaps that can be found over the Internet. Progent's endpoint security assessment experts, which can be managed by network security experts with advanced credentials such as CISA, ISSAP, and GIAC, can assist your business to audit your procedures and policies and assess your network infrastructure to enable you to design the highest level of protection for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out thorough pentests of your perimeter and your internal network in order to determine your current security profile. Progent can also assist you to strengthen your existing network security and can assist you to design and deploy a cohesive cybersecurity ecosystem that streamlines management and delivers maximum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability analysis services based on on NodeZero's penetration test platform, see Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key things to focus on for protecting an IT environment that supports telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and restoring critical data so as to avoid data loss and minimize recovery time and effort in the event of storage system failures due to equipment issues, software hiccups, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to design and manage in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must cover multiple types of user-owned endpoints. Progent offers quick online access to experts familiar with a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity strategies typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can assist you to develop, document and test a DR/BC plan that includes the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a unified platform for protecting corporate data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint devices of teleworkers can use Intune to deploy and authenticate applications on devices, push patches and certificates, configure rules for permission to access information and resources, set passwords, establish VPN connections, determine how teleworkers share data, establish threat protection, ensure compliance, and erase corporate data from missing, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS devices. To learn about Microsoft Intune and to find out how Progent can help you to use this platform to manage the endpoint computers of your telecommuters, see Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key features of Workspace ONE include fast over-the-air provisioning of new notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Colorado Springs, Colorado company, call
An index of content::
Integration Cisco VPN
CCDP Certified Cisco Virtual Private Network Outsourcing
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the versatility to evolve with your growing business needs. Progent's Cisco-Premier network experts support Cisco's complete family of hardware and software targeted at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user certification, permissions, and accounting from an easy-to-use Web interface.
Intrusion Detection Juniper NetScreen VPN
24-Hour Juniper Networks NetScreen Security Evaluation
Progent's Juniper Networks-authorized NetScreen consultants can assist you to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor environments.
System Center 2016 and VMware Integration Consultant
Technical Support System Center 2016 Security
Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and in addition have quick access to Progent's Microsoft Premier IT consulting experts. With Progent's economically priced network service packages, small organizations can select a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small company networks enterprise-class reliability, protection, and productivity.
Barracuda Backup Offsite Vaulting Consultants
Barracuda Backup and vCenter Consulting
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable features but which uses your own storage hardware. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to help you to design, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup.
Immediate ransomware removal and data recovery Consultancy
WannaCry ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Support MSP360 B2 Backup Storage
Technical Consultant MSP360 Desktop Backup
Progent's data protection experts can assist you to create, install and manage a backupup/restore solution built around MSP360 Backup technology to protect your IT resources residing on any major public cloud. Progent offers end-to-end monitoring and management to protect against data loss resulting from user mistakes, software errors, malicious insiders, and malware assaults such as ransomware.
Microsoft 365 Exchange Online and on-premises Exchange Technical Support
Network Consultants Hybrid Microsoft 365 and Exchange
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is completed on time and on budget.
ProSight Reporting Ticketing Integration
ProSight Reporting Network Infrastructure Monitoring Configuration
ProSight Reporting is an expanding line of real-time reporting plug-ins created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
SSIS Integration Firm
Contract Programming Firm Power Pivot
Progent can provide online and onsite expertise to help your organization with any facet of business intelligence reporting from troubleshooting or modernizing reports to designing and implementing a comprehensive BI solution. Progent's management reporting consultants can help you to maintain your existing reporting environment, assist you to migrate reports from an outdated reporting platform to a current one, and deliver as-needed remote mentoring tailored to your specific requirements. Progent's management reporting and analytics consultants can provide expertise in the leading BI reporting and visualization tools including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Designer.
Solaris Integration Support
Sun Solaris Specialists
Progent's Sun Solaris family support experts provide small and mid-size companies and developers assistance with managing and supporting Solaris systems that operate with Microsoft-based networks. Progent can give your organization access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of expertise offers you a convenient single source to show you how to build and manage a secure and reliable mixed-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Meraki 802.11ac Access Point IT Services
Meraki MR66 Access Point Support and Help
Progent's Meraki wireless access point experts provide online and onsite support to assist businesses of all sizes to plan, install, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including switches, routers and ASA firewalls to create a cohesive ecosystem that provides the same access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their location or device.
Aironet IT Consulting
Immediate CCIE Certified Online Technical Support Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning
Progent's Cisco-certified wireless integration experts can help you to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Nagios Online Help
Top Rated Linux Network Monitoring Configuration
Nagios and MRTG are powerful, free monitoring tools that run on the Linux OS and can be deployed to analyze UNIX environments, Windows networks, or multi-platform environments in which the Linux OS and Windows coexist. The Nagios monitor lets network managers to track network services including POP3, HTTP, SSH, and NNTP. MRTG lets you graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can help you use both these programs to tune and troubleshoot your computer network.
Engineer Sun Solaris Remote
Solaris Remote Consulting Services
Progent offers national remote phone support and consulting services for businesses who run Sun Solaris environments or whose IT systems include a mix of Solaris and Microsoft Windows products. Remote network consulting offers optimum leverage for your IT dollar by protecting user productivity and limiting the time charged for network repair services. Advanced remote access utilities and skilled technicians and engineers allow Progent to solve most network problems without wasting time and expense by going to your site. In most of cases your network problems can be remediated by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help you with the most difficult system problems.
24 Hour IT Services Windows 2003
Windows Server 2003 Consultant Services
The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft integration, assures you success in selecting the edition and set up of Windows 2003 Server that aligns best with your company's strategy. Progent can also help you with planning, installing, administering and troubleshooting powerful information technology solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Professionals Email Bayesian Analysis
Email Intent Analysis Engineer
Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Altaro 365 Total Backup Consulting Services
Altaro 365 Total Backup Network Consulting
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
ProSight Virtual Server Private Cloud Hosting Services
ProSight Private Cloud Services Specialist
Progent's ProSight Virtual hosting services provide small businesses a variety of advantages such as reduced capital costs, reductions in operational costs, improved executive focus, world-class security, enhanced availability, and business continuity.
Top Integration Microsoft SQL Server 2008
Microsoft SQL Server Online Support
Progent's Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy development of advanced business programs that offer your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
SentinelOne Ransomware Rollback Specialists
SentinelOne Singularity and Vigilance Integration Consultancy
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and advanced services to deliver cutting-edge endpoint detection and response (EDR).
After Hours Maze ransomware recovery Technology Professional
ransomware cryptoworm recovery Consulting
Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Meraki and Nexus Switch Computer Consultant
Meraki and Catalyst Switch Support and Integration
Cisco's Meraki MS line of access and aggregation switches are designed for environments that go from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting expertise to help your company to design and deploy a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security, develop and validate a disaster recovery strategy, and resolve technical issues related to any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a cohesive networking solution.
Private Cloud Virtual Datacenter Hosting Professionals
Consultant ProSight Virtual Server Private Cloud Hosting
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization architectures that enable small companies with multi- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
24x7x365 SQL Server 2014 Cluster Shared Volumes Help and Support
IT Consulting SQL Server 2014 In-memory OLTP
SQL Server 2014 includes significant improvements in key areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include planning, configuration, administration, troubleshooting, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Double Take Replication Manager Support
Double-Take Software Backup Consultant Services
DoubleTake/Carbonite Software publishes a selection of tools designed to deliver small companies a range of cost-effective alternatives for backing up and restoring business-critical applications such as Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small business IT systems to achieve a high state of fault tolerance and disaster recovery capability at an affordable cost.
Exchange 2007 Network Consulting
Exchange Server 2007 Remote Support Services
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.
Learning Office Word for Mac
24-7 Training Professional Mac Office Outlook
Progent can provide onsite training customized for individuals who want to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online classes for macOS and Mac OS X applications.
Immediate Supplemental Support Desk Support and Help
Co-managed Call Center Technical Support
Progent's Network Helpdesk Outsourcing Services for desktop support are intended especially for small businesses who need immediate access to a Help Desk Call Center with expert telephone support and effective escalation options but who have to work within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Technical Support Services Microsoft 365 Gmail migration
Microsoft 365 and Android IT Consultants
Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other email components to lower hardware costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to help your small businesses to assess the potential advantages of Exchange Online, design a network topology that fits your functional requirements and budget, implement a non-disruptive migration from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your management staff and users, and provide as-needed consulting and technical support.
Top Ranked ProSight Hosting for Virtual Servers Consultancy
ProSight Private Cloud Hosting Services Engineers
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting options are built on mature virtualization technologies that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.
Computer Engineer Microsoft Activesync
Windows Mobile 7 Specialists
Progent's consultants offer experience in multiple disciplines related to mobile networking such as network infrastructure, Activesync, wireless security, mobile e-mail, Windows Mobile, RIM Blackberry, and mobile software programming. Progent's Microsoft certified consultants can save your business work and expense by using their wireless experience to show you how to choose and configure wireless connectivity solutions that make sense for your business. Progent can also optimize your IT architecture so that wireless data devices perform more reliably.
After Hours Windows Server 2003 Consultants
Microsoft Windows 2003 Consulting Services
Progent's certified Windows 2003 Server engineers offer network support and IT consulting for the entire family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, configuration, administration, and maintenance offerings include system design, installation, project management, in-person and remote technical support and repair, Help Desk outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Windows 2003 Cluster Server Support Services
MCSE Expert Certified Consultant Services SQL Server Cluster
Progent provides Windows 2003 Cluster Server consulting to help your organization deploy high availability server clusters designed to deliver 100% operation. Windows cluster servers for fault-tolerant systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Server Cluster. By helping you create non-stop server clustering solutions powered by Windows Server Cluster 2003, Progent's Certified Windows engineers make sure that your non-stop clustered servers are set up to maximize the competitive value of your IT network.
Barracuda Backup Offsite Vaulting Integration Support
Barracuda Backup Disaster Recovery Consulting Services
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance built by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to assist you to plan, configure, manage and repair a BDR system built on Barracuda Backup.
Ransomware Recovery Specialist
ProSight Remote Network Management Services
Progent's ProSight portfolio of managed services are intended to offer organizations who have small in-house network administration and support staffs with affordable help from world-class management tools and technical expertise. Advantages of Progent's ProSight line of managed IT services include flat-rate network management costs, automation of common management processes, ongoing absorption of the latest information technology, smooth transition from older technology to current solutions, close fit between computer technology with business goals, access to seasoned network consultants, and freeing up management to concentrate on business issues rather than fast-evolving information technology.
Horizon3.ai NodeZero Cybersecurity Penetration Testing Security Firm
Horizon3.ai NodeZero Cybersecurity Pen Testing Consulting
Progent's certified security consultants can run NodeZero-based threat assessments to verify your security defense systems and policies are properly configured and effective.
Endpoint Ransomware Immunization Online Consulting
Ransomware Security Monitoring Configuration
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.
SharePoint 2016 Hybrid Support and Integration
SharePoint 2016 Information Rights Management Consultant Services
Progent's Microsoft-certified consultants offer affordable online and on-premises consulting expertise, software development, and troubleshooting support for businesses of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
64-bit Server Computer Engineer
24-7 Microsoft Certified Expert 64-bit Server Consultant
Progent's Microsoft-certified engineers can assist your organization to enhance your servers or workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit computing, design an efficient upgrade strategy that reduces operational disruptions, and deliver inexpensive, professional remote help to assist you to install 64-bit operating systems and application software on your current hardware.
Top Ranked Fortinet 70 Series Firewalls IT Services
Fortinet Firewall IPS Consultant
Fortinet FortiGate next-generation firewalls are industry leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to integrate your Fortinet security appliances to safeguard your IT resources at the enterprise edge, within the data center, at branch locations, and at the cloud edge.
24x7 Email Virus Signature Consultancy
Email Image Spam Protection Services
Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of ProSight Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Information Transfer Consulting
Expert Training Integration Services
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Small businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
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