Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Pittsburgh
ProgentProgentís consulting services for IT service firms in Pittsburgh Pennsylvania enables you to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular network services group. This can help you add to your client base, expand your service catalog, create happy customers, and increase your profits.

Progentís nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent expansions to the support staffs of some of the country's biggest IT support businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional services. Progent bills your firm directly and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an effective Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to set up and maintain. Smaller IT support companies seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT support firms an affordable way to retain their company branding while providing their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Normal support hours are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is available throughout the country at extra cost.
  • You have complete control of your customers and billing.
  • Your clients submit requests using your custom branded Internet portal, a toll-free phone number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service team, responding to your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are fully described. This makes it easy for you to transfer service responsibilities to in-house consultants once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on more jobs beyond your core areas of expertise and open additional territories without assuming the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a sizable roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective remote service saves money and produces fast solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Pittsburgh, Pennsylvania Companies
Progent's veteran team of certified consultants offers Pittsburgh, Pennsylvania organizations a broad range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Pittsburgh, Pennsylvania
To learn more details about Progent's reseller program for network service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.