Tucson Consulting for Network Support Providers
Transparent Short-Term IT Support Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Tucson
Progent's consulting support for network service firms in Tucson Arizona enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent extension of your in-house network services group. This can ease the way for you to add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.
Progent's roster of network engineers, desktop support technicians, IT administrators, and data security professionals have acted as transparent adjuncts to the support groups of some of the country's biggest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your branding.
Progent is a network consulting company with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and works under your instructions to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also a hassle to set up and maintain. Small or niche IT support companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their company branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the US at additional cost.
- You keep full control of your clients and invoicing.
- Your clients enter service requests through your branded web portal, a toll-free phone number, or by directing a message to your designated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your management, and bills your firm instead of your client.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services delivered are fully described. This enables your IT support organization to shift service responsibilities to in-house personnel once you have sufficient staff and relevant technical skills.
- Safely Grow Your IT Support Practice: You can quickly and safely take on more opportunities beyond your core fields of excellence and serve new territories without exposure to the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more services to more customers under your own brand.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable reservoir of skills for growing your IT support operations.
- Fast Problem Escalation: With a sizable team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces fast results.
- Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Tucson, Arizona Organizations
Progent's veteran team of certified consultants can provide Tucson, Arizona companies a broad range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra ID Design
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Telecommuter Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Fast, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Management
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for Network Service Firms in Tucson, Arizona To learn additional information about Progent's reseller support for IT service organizations in Tucson, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Hyper-V 3.0 On-site Support
Outsourcing MS Virtual Server Administration Website
Progent's certified professionals can assist you to evaluate the possible benefits of Hyper-V-powered virtualization for your company, perform test installations to validate Hyper-V's operation with your production applications, evaluate your network and server infrastructure for smooth performance with virtual server solutions, assist you in migrating to Windows Server 2008 and configuring Hyper-V, educate your network management staff to monitor and administer Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, establish and test business continuity processes that optimize network uptime, and deliver ongoing consulting and maintenance including low-cost online troubleshooting and comprehensive Help Desk outsourcing.
Urgent Photoshop CS5 Training
Learn Adobe Illustrator
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by offering help services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Professionals Exchange 2013
Consulting Services Exchange 2013 DAG
Exchange 2013 includes significant enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped structure. These improvements affect key facets of IT including ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.
Google Cloud hybrid solutions Specialist
Google Cloud hybrid solutions Consultant Services
Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as one or more public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
24x7 Windows Server 2019 and SCOM Computer Consultants
Computer Engineer Windows Server 2019 Windows Defender ATP
Progent's certified Windows Server 2019 consultants can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major improvements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.
Microsoft Certified Microsoft Windows 8.1 Evaluation Network Consultant
Biggest Windows 8.1 Security Consulting
Windows 8.1 is designed to power computers from smart phones and slates to power-user desktops. An abundance of innovative capabilities, including its touchscreen support and iconic live tiles GUI, offer a broad range of benefits for companies who know how to exploit them. Progent's Windows experts can help bring your business up the learning curve with Microsoft Windows 8.1 and show you how to gain significant business value from the product's many new and enhanced technologies.
Specialist System Center 2016 and Intune
Largest System Center 2016 Security Consultant
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix serious issues detected by SCOM 2012.
IT Consultant Microsoft Virtual PC for Mac
Windows Virtual Desktop for Apple Mac Network Engineer
For businesses with a combination of Apple Mac and Windows computers, there are two basic solutions for using Microsoft Windows-dependent applications on a Mac: remote access to an actual Windows PC or local emulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a networked Windows-based PC to use Microsoft Windows applications and share network resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you are able to run Microsoft Windows programs locally. Progent's macOS and Mac OS X technology consultants can assist your business to maintain these solutions for running Windows applications on your Apple Macs and can in addition assist your company to assess and configure third-party products for Microsoft Windows platform emulation.
Consulting Services MySQL Standard Edition
MySQL database Upgrade Consultant
Progent offers cost-effective online access to an Oracle MySQL RDBMS DBA or application developer and can help organizations of all sizes to integrate and maintain MySQL in a dependable network environment that provides advanced performance, expandability, and security. Progent also has experience assisting businesses migrate databases from an Oracle environment to MySQL.
Consulting Services SCCM 2012 Migration
Microsoft Configuration Manager 2012 On-site Support
Progent can help you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device management solution or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering expertise with related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Remote Technical Support Remote Employees Endpoint Management
Work at Home Endpoint Management Consulting
Progent can assist small and mid-size companies to configure efficient endpoint management systems for maintaining devices operated by offsite workers.
Catalyst 2940 Switch Specialists
Catalyst 6800 Switch Computer Consultants
With Catalyst switches for small and mid-size businesses, Cisco enables organizations to realize all the advantages of adding intelligent services into their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities to make your network infrastructure sufficiently available to accommodate real-time requirements, expandable to facilitate growth, secure enough to guard restricted information, and capable of differentiating and managing all traffic to optimize network performance. Progent's CCIE certified consultants can help you select and integrate Cisco switches appropriate for your company. In addition, Progent's CISM certified security specialists can show you how to develop a strategic security plan and configure Cisco switches so they powerfully enforce your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Juniper SSG140 Router Cybersecurity Firms
Consultant Juniper SSG320M Router
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Technology Consulting Services Microsoft Data Protection Manager 2012
Microsoft Expert SCDPM 2012 Upgrade Help and Support
Progent's Microsoft-certified consultants offer remote or in-person expertise to help organizations of all sizes to design, implement, manage, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier releases of SCDPM or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent can provide occasional help for fixing particularly challenging problems, or full project management support. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Microsoft SQL Server Troubleshooting
Programming Firm Microsoft T-SQL
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to information workers, reducing the complexity of creating, deploying, administering, and accessing company data and database applications on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Network Security Expert Darrin Johnson Consult
Progent Cybersecurity Media Relations Consulting Services
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
Microsoft Windows 8.1 Migration Help and Support
24/7/365 Computer Engineer Windows 8.1 Work Folders
Progent's Microsoft-certified experts can deliver a variety of technical services to assist companies of any size to deploy, manage, and support networks that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create test labs to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans following proven methodologies.
Juniper SA6500 SSL VPN Network Security Auditing
Juniper SA4500 SSL VPN Security Organizations
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
ransomware hot line Engineers
ransomware data restore Consultant
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Virtual Machine Hosting Services
Private Clouds for Small Businesses Technology Professional
Progent's ProSight Virtual hosting services offer small and midsize companies a range of benefits such as reduced capital expenditures, savings on operational costs, improved management focus, enterprise-class security, enhanced fault tolerance, and regulatory compliance.
Private Cloud Integration Specialists
Private Cloud Solutions Consultancy
Progent's ProSight Virtual Hosting offers proven virtualization technology, a world-class data center, and the technical support expertise of Progent's Microsoft-certified engineering team to provide small companies with a complete information technology outsourcing alternative that enhances network availability and protection, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller company can have all of its software platforms and critical business application servers hosted in a safe and reliable facility on a high-performance, high-availability virtual machine set up and supported by Progent's computer support professionals.
NinjaOne RMM Network Desktop Monitoring and Reporting Support and Setup
NinjaOne RMM and Progent NOC Server Management On-site Technical Support
A cornerstone of Progent's NOC is its effective integration of NinjaOne RMM, a comprehensive remote monitoring and management solution which enables automated alerts and rapid incident response.
CISM Security Security Google Cloud hybrid integration Outsourced Programming
Hybrid cloud Technology Professional
Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as one or more public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Consulting wireless controller
3504 wireless controller IT Services
Catalyst line of wireless controllers simplify the administration of wireless networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by identifying threats and filtering traffic content based on user type and locale. Progent can assist you to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller technology.
Part-time CIO Computer Consulting Group
Remote Technical Support Microsoft Project
Progent's team of application experts offer in-depth support, software development, integration help, and webinar classes for popular applications that address vital areas including ERP and MRP, financials, business analytics, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of background providing advanced consulting and troubleshooting support online, Progent can assist small businesses throughout the United States to save the lost productivity and fees associated with travel and on-premises activity without sacrificing the high quality of technical services.
ransomware system rebuild Consultants
LockBit ransomware recovery Engineers
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and reconstruct an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Support VPN
CCIE Certified Technical Support VPN
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and provide the flexibility to expand with your growing business requirements. Progent's Cisco-Premier network experts support Cisco's comprehensive line of products aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can help you integrate Cisco products to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.
