Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Charleston
ProgentProgentís consulting support for network service firms in Charleston South Carolina enables you to provide your customers Progent's consulting and Help Desk Call Center support using your brand as a seamless augmentation of your in-house IT support group. This can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and improve your profits.

Progentís nationwide roster of network experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as transparent supplements to the support groups of some of the country's largest IT service businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and maintain. Smaller IT service companies do not have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support workload, the range of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metros is offered across the US at additional cost.
  • You retain full control of your customers and billing.
  • Your clients submit service requests using your own branded Internet portal, a toll-free number, or by directing an email to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single source for practically all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, under your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are fully described. This enables your IT support organization to shift account assignments to internal personnel once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on additional jobs beyond your main fields of excellence and serve additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service firm by offering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide array of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center services to high-level consulting. Effective remote support saves money while delivering quick results.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Charleston, South Carolina Organizations
Progent's nationwide team of certified consultants and technical experts can provide Charleston, South Carolina organizations a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Charleston, South Carolina
To learn additional information about Progent's consulting program for IT service firms in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.