Charleston Specialists for Network Support Firms
Temporary IT Support Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Charleston
Progent's consulting services for network service organizations in Charleston South Carolina allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent augmentation of your in-house IT services team. These services can help you add to your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.
Progent's team of network infrastructure engineers, PC support specialists, network admins, and data security consultants have acted as seamless supplements to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support firm with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your customers of professional IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not just expensive to license and staff, but also difficult to configure and maintain. Small or niche IT support firms do not have the required resources. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to retain their custom branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your support volume, the range of technologies your business can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional onsite support in major metro areas is available across the US at additional cost.
- You retain full control of your customers and billing.
- Your customers submit requests using your branded Internet portal, an 800 phone number, or by directing a request to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your management, and bills you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Reporting: Progent uses an advanced service documentation platform to make sure all services delivered are fully described. This makes it easy for your IT support organization to transfer account responsibilities to in-house consultants when you have enough staff and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can easily and safely accept more jobs beyond your main fields of excellence and open additional territories without the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more clients under your own company name.
- Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can act as a reliable resource for expanding your IT support business.
- Fast Problem Escalation: With a sizable roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Efficient remote support cuts costs while delivering quick results.
- Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Charleston, South Carolina Organizations
Progent's veteran team of certified consultants can provide Charleston, South Carolina businesses a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Integration
- Dynamics GP Customization
- Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Work from Home Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for IT Service Firms in Charleston, South Carolina To learn additional details about Progent's reseller program for IT service firms in Charleston, South Carolina, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft Lync 2013 Support Outsourcing
Lync Server 2013 high availability Specialists
Progent's consultants can help your company to assess the value of Microsoft Lync Server for your business and can help you to plan and execute a rollout of Lync Server 2010 that unifies the control of IM and Presence and improves the output of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can in addition help you to perform a smooth migration to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to improve the collaborative functions of Microsoft Office applications, and offer training and continuing technical support for Lync and other Microsoft technologies.
Windows SharePoint Services Support and Setup
SharePoint Portal Server Specialists
Progent's Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint Server provides a common spot for your workers or clients to connect to, manage, share and interact with relevant data, documents, and applications and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they've created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist you to support your current SharePoint environment or upgrade to the latest version of SharePoint.
SQL Server 2022 Web Computer Engineer
SQL Server 2022 SSRS On-site Support
Progent's Microsoft-certified SQL Server 2022 experts can assist your organization to assess the advantages for migrating to SQL Server 2022 and can deliver fast online or on-premises contact with experts in solution design and deployment, software programming, database administration, and cybersecurity.
Internet Carrier Selection Consultant
Urgent Comcast Business Class Cable Internet Consultant
Progent can provide the cost-effective services of online Internet connectivity experts to assist your company to assess or enhance your ISP services so your Internet access solution aligns with your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth use, vendor and plan analysis and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service plan. Network provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and upgrading dependable BGP architectures.
Entourage Network Consultants
Support PST files and Outlook for Mac
Exchange Servers and Macintosh computers can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and send messages, examine the Exchange global address list, import addresses, synchronize appointments, and invite people to meetings with your Exchange account. Progent will verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.
Aironet Wi-Fi AP Management On-site Support
Aironet 4800 Access Point Remote Support
Progent's Cisco CCIE Wi-Fi network consultants offer remote or on-premises integration and troubleshooting support to assist your organization to plan, implement, upgrade, optimize, administer and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to build an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi access points to accommodate your specific office layout, building structure, and anticipated workloads.
Catalyst 3850 Switch Consulting
Remote Troubleshooting Catalyst Switch IOS-XR
With the Catalyst line of switches for small and medium-sized businesses, Cisco allows companies to realize all the advantages of bringing intelligence into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features that make your IT network sufficiently robust to handle time-critical requirements, scalable to support growth, safe enough to guard confidential data, and capable of differentiating and managing traffic flows to streamline network operations. Progent's CCIE certified consultants can help you pick out and deploy Cisco switches that make sense for your business. In addition, Progent's CISM and CISSP certified security consultants can show you how to create a comprehensive security policy and set up Cisco Catalyst switches so they help enforce your security strategy. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.
Infor SyteLine CloudSuite Vendors Management Professional
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Consultancy
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of key business processes in order to bring products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that can range from as-needed guidance to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
wireless IP phones and Aironet APs Support
Aironet 2700 Access Point Specialists
Progent's Cisco-certified wireless integration experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Expertise for IT Service Firms Network Consultant
Consulting for IT Service Firms Support Outsourcing
Progent's Support Program for IT Service Firms lets you take advantage of Progent's information technology engineers while retaining your own service brand as a seamless arm of your network services team.
ProSight Data Protection Services ECHO BDR Solutions Support Outsourcing
Top Cloud Backup Security and Compliance Support and Help
ProSight ECHO Data Protection Services from Progent offer small and medium-sized organizations a low-cost and fully managed service for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information.
ProSight network infrastructure documentation management Technology Professional
24/7/365 ProSight IP address management Consulting
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.
Chief Information Officer Technical Consultant
Part-Time CIO Integration
Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate technology to enhance business processes so they align more closely with your business goals. Your company can create and install a well thought out information technology strategy without absorbing the expense of a full-time Chief Information Officer.
Catalyst 802.11ax Access Point Consulting Services
Cisco Catalyst WiFi Management Network Consultant
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP consultants offer economical online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
After Hours Enterprise Services Project Methodology Software Security Consultant
Biggest Microsoft Certified Partner Enterprise Services Project Methodology Integration Consultants
When performing IT tasks for enterprise customers, Progent follows a structured methodology based on specified milestones in order to meet financial, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All phases are documented to provide a comprehensive description of IT services performed and to help in downstream network support.
Computer Consultant Cisco RADIUS Security
Cisco Cisco VPN Technology Consulting Services
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to expand with your changing business needs. Progent's Cisco-Premier network consultants support Cisco's complete family of hardware and software aimed at eliminating information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control foundation for user certification, authorization, and tracking from a graphical Web interface.
SentinelOne EDR Consultant Services
Engineers SentinelOne Singularity and Vigilance Integration
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates AI software and expert services to provide cutting-edge endpoint detection and response.
PEN Testing Cybersecurity Organizations
PEN Testing Information systems Security Outsourcing
Stealth penetration testing is a key component of any comprehensive IT system security plan. Progent's security experts can perform extensive penetration tests without the awareness of your company's in-house IT staff. Stealth penetration testing shows whether existing security defense systems such as intrusion detection alerts and event log monitoring are properly set up and actively monitored. Progent can implement ongoing automatic PEN testing to map your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to modern variants of ransomware.
Microsoft Teams mobility Specialist
Microsoft Teams Web Apps Server Consult
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Technology Professional CISSP-ISSEP Cybersecurity
CISSP Certified Security Consulting
Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any facet of IT security. Progent can create cost-effective security systems that protect a small office against modern threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that support onsite, remote, and mobile users sharing network resources spread over a mix of physical datacenters and public and private clouds.
24 Hour Microsoft Windows 11 Snap Groups Consulting Services
Computer Consultancy Companies Microsoft Windows 11 Upgrade
Progent's Microsoft-certified Windows 11 consultants can provide a variety of services to support Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, at-home workforce access, data and identity security, centralized provisioning, and Call Center support services.
SQL Server Integration Services Outsourced Programming
Design SSAS
Progent can provide remote and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting from debugging or enhancing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting experts can help you to maintain your current reporting system, help you to upgrade reports and databases from a discontinued reporting platform to a modern solution, and deliver as-needed online mentoring to meet your individual needs. Progent's management reporting professionals can provide expertise in the leading business analytics reporting platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.
Redundant Internet Onsite Technical Support
Non-stop Internet Access Support and Help
Progent's Cisco-certified IT professionals can help you create an affordable, 24x7 Internet configuration architecture that can achieve 24x7 Internet access through a wide range of fault tolerant Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the most current technology for fault tolerant Internet connections to create an economical, completely redundant Internet network with automatic failover and other capabilities to deliver zero-downtime Internet connections.
Services Documentation Configuration
Service Reports Technical Support
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.
Hornetsecurity Altaro 365 Total Backup Setup and Support
Best Altaro 365 Total Backup Remote Troubleshooting
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
SentinelOne Malware Forensics Experts Professional
Engineer SentinelOne Phishing Defense
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that includes AI software and expert services to provide cutting-edge endpoint detection and response (EDR).
Remote HP Data Protector Consultants
Best Linux Backup Services
Progent can provide affordable online access to IT engineers skilled in a wide array of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and handhelds. Progent offers expertise for leading backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can assist you to implement, enhance, or troubleshoot data backup solutions for a range of architectures such as local, remote, cloud, or a mix.
Microsoft Windows 7 Upgrade Server Integrators
Windows 7 64-bit Upgrade Support Consultant
Progent's Microsoft certified engineers can help your company to pilot
OS X Snow Leopard Security Configuration
Mac Disaster Recovery Consulting
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through professional support offerings such as performing security audits, recovery from virus and denial of service attacks, configuring firewalls, implementing secure off-site and mobile access, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy appropriate for the particular objectives of your business information system.
Operations Manager Technical Consultant
Comprehensive Event Management Information Technology Consulting
Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as economical service packages designed to assist you to identify and fix a an array of IT network problems before they can disrupt your business.
