Edmonton Consulting Support for IT Service Organizations
Seamless Short-Term IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Edmonton
Progent's consulting services for network service organizations in Edmonton Alberta allows you to offer your customers Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network support group. These services can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and improve your profits.
Progent's nationwide roster of network experts, PC support specialists, IT administrators, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers seamless resale to your customers of world-class IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not only costly to acquire and staff, but difficult to set up and manage. Small or niche IT service providers seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their own branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable you to increase your support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at extra cost.
- Optional onsite support in larger metro areas is offered throughout the country at additional cost.
- You keep complete control of your clients and invoicing.
- Your customers enter incident reports via your branded web portal, a toll-free number, or by sending a request to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single source for practically all IT expertise your customers may need. You can build your team and strategic IT skills steadily without being forced to decline new business owing to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, responding to your coordination, and bills you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are thoroughly documented. This enables you to shift service assignments to internal consultants once you have sufficient staff and relevant technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept additional opportunities outside your core fields of expertise and open additional territories without exposure to the risks associated with increasing your head count too quickly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support provider by offering more services to more clients under your own company name.
- Add to Your Services Catalog: Progent can provide world-class expertise in a broad array of technologies and can act as a reliable resource for growing your IT support business.
- Rapid Escalation: With a sizable team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center services to advanced consulting. Effective remote support saves money while delivering quick results.
- Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Edmonton, Alberta Organizations
Progent's seasoned roster of certified engineers can provide Edmonton, Alberta businesses a wide range of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtualization Management
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for IT Service Providers in Edmonton, Alberta To learn more details about Progent's consulting program for network service organizations in Edmonton, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ProSight ECHO Data Backup and Restore Services Technology Professional
Consult ProSight DPS ECHO Hybrid Cloud Backup/Recovery
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information.
Urgent Services Documentation Professionals
Tracking Service Costs Network Consultants
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
NinjaOne Automated Server Inventory Network Engineer
NinjaOne and Progent NOC 24x7 RMM Computer Consultants
A centerpiece of Progent's NOC is its effective integration of NinjaOne RMM, a cutting-edge remote monitoring and management solution which enables automated alerts and rapid incident response.
24/7 Help and Support SQL Server 2012 xVelocity
SQL Server 2012 Performance Tuning Integration
Progent can provide the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and certified security professionals to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure an efficient and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Computer Virus Forensics Technology Consulting
Modern Network Security Troubleshooting
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools from SentinelOne to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.
Small Office Small Business IT Consulting Firm
Small Office Outsourcing Technology
Progent provides the services of Microsoft and Cisco-Premier network support experts to offer clients economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that range from small offices to nationwide corporations, Progent's network consultants can show you how to enhance your information system's e-mail infrastructure, security, availability, performance, and system administration.
NetApp MetroCluster Synchronous Replication Consultant Services
24-7 NetApp MetroCluster Consultant Services
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to deliver rapid, zero data loss disaster recovery between datacenters located up to 185 miles apart from each other. Progent's team of seasoned network experts can help you to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by providing guidance with tasks such as assigning disk pools, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and testing your DR system to prove compliance with information assurance standards and government mandates.
Best Network Consulting Microsoft Exchange 2003
After Hours Microsoft Exchange 2003 IT Consulting
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business needs.
Windows Server 2022 Container Image Information Technology Consulting
IT Services Windows Server 2022 and SQL Server
Progent's certified Windows Server 2022 consultants can help your company to plan and carry out an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
IT Services Supplemental Helpdesk
Virtual Help Desk Consultants
Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
24x7x365 MSP360 Ultimate Backup Computer Consultants
MSP360 Ultimate Backup Online Troubleshooting
Progent can help you to design, install and manage a backup/restore solution based on MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers monitoring and remote management to protect against data loss caused by human miscues, software errors, ill-intentioned insiders, and external assaults such as ransomware.
ISSAP Certified Security Audits
ISSAP Security Consultant
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of rigorous examination and significant experience with network security architecture. ISSAP consultants possess comprehensive understanding of access management systems and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of secure network architecture.
Infor SyteLine CloudSuite Installation Engineer
Infor SyteLine CloudSuite Purchasing Management Consultant Services
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates over 25 years of experience assisting manufacturing and service companies to manage supply chains and streamline critical business processes to bring products to market quickly and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that spans from occasional guidance to solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Hornetsecurity Altaro 365 Total Backup Technology Consulting Services
24-Hour Hornetsecurity Altaro 365 Total Teams Chat Backup Consulting Services
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
Catalyst 802.11ax Wireless Computer Engineer
Best Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Professionals
Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP experts offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Microsoft Certified Windows Server Essentials and Exchange Specialists
Consult Windows Server Essentials Live Migration
Progent's consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent can provide comprehensive project management to help you design and execute a smooth migration from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
Consultancy ProSight Hosting for Virtual Servers
Virtual Machine Hosting Specialists
Progent's ProSight Virtual hosting services offer small businesses a range of advantages including reduced capital costs, savings on operational expense, improved management focus, world-class protection, greater availability, and business continuity.
Largest Computer Network Specialists Consultant Hourly Rate
Consultant Hourly Cost Server Administration
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow minor problems to fester.
ERP, MRP, Accounting System Coder
ERP, MRP, Accounting System Contract Programming
Progent's team of application experts can provide advanced support, custom development, integration assistance, and webinar training for leading business applications that address vital areas including ERP and MRP, general accounting, business analytics, web application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting services remotely, Progent can help clients throughout the U.S. to avoid the time and fees related to travel and on-premises activity without sacrificing the effectiveness of technical support.
Microsoft Azure Backup Engineer
Azure and Dynamics GP Development Company
Progent's consultants can help you to plan and implement an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services for both on-premises and Azure assets.
Best VMware NSX Architecture Consulting
Emergency Engineers VMware NSX Architecture
VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the complete logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
IPsec VPN Compliance Audit
Intrusion Protection Systems Network Security Evaluation
Progent provides organizations of any size expert support for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security companies including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can show you how to create a comprehensive security strategy and choose appropriate products from a variety of vendors to achieve your security objectives while staying within your spending limits.
Cisco CCDA Remote Support Jobs
24-Hour Moonlight Network Consultant Telecommuting Jobs
If you are an information technology engineer with technical support experience, teaming with Progent and working for our clients will enhance your skills via interaction with our team of motivated, world-class consulting experts. Progent's commitment to providing network consulting and computer support to small and midsize businesses will offer you the chance to work in depth with business leaders and contribute tangibly to the growth of exciting organizations. Also, Progent's virtual office environment provides state-of-the-art technology for remote support and wireless access to allow you to deliver fast solutions when you troubleshoot business-critical issues.
Remote Troubleshooting Microsoft Windows Server 2022
Award Winning Integration Support Windows Server 2022
The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting team with hands-on experience and in-depth knowledge in designing and integrating seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progent's consulting services can assist you with designing, installing, managing, and supporting Windows Server solutions that increase the productivity of your IT system. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
CISM System Consulting Services
24 Hour IT Outsourcing Companies Microsoft Certified Professional (MCP)
Progent offers customers the services of consultants who have earned some of the computer industry's most prestigious certifications. Progent believes that customers have the right to know that their IT support providers have formal training plus broad practical backgrounds so that Progent's customers can engage Progent's service with trust. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially better vendor help than is offered to uncertified service providers, allowing Progent to offer clients a higher level of IT support. In other cases, major certifications such as CISSP or ISSEP for IT security can aid corporate customers to show compliance with regulatory demands by engaging the services of accredited IT professionals.
Aironet Wireless AP Specialist
Aironet 1600 Access Point Remote Support
Progent's Cisco-certified wireless networking consultants can help businesses of all sizes to design, implement, manage and repair Cisco Aironet wireless access point environments to achieve the throughput, coverage, capacity, expandability, security and ease of management required for seamless connectivity between Wi-Fi and wired networks. Progent can provide affordable online and on-premises support for both legacy and current 802.11ac Aironet access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.
24 Hour Microsoft 365 iPhone Integration Online Consulting
24/7/365 Online Troubleshooting Microsoft 365 Outlook Integration
Progent can help your business to understand the many subscription plans available with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid ecosystems that transparently integrate on-premises and cloud resources.
Network Monitoring Online Help
Urgent Microsoft Experts Remote Troubleshooting Remote Monitoring and Reporting
Remote 24x7 network monitoring, proactive alarms, and actionable reports are crucial to maintaining the health of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can get a degree of protection that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as low-cost services created to help your company to identify and fix a an array of network issues before they can hurt productivity.
Support and Help Barracuda Backup Local
Barracuda Backup and vSphere Network Consultant
Barracuda Backup is an affordable, subscription backup/restore platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage hardware. Barracuda Backup safeguards critical company data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting services to assist your business to plan, configure, manage and troubleshoot a backup and disaster recovery system based on Barracuda Backup.
Symantec Security Network Security Test
IT Services Symantec VPN
Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN appliances such as the Raptor and Symantec VelociRaptor family or help you migrate to current firewall solutions. Progent can also help you design and implement a complete security plan that can incorporate firewall/VPN appliances and software, managed security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for on-going network support, administration, training, and security consulting.
System Center 2016 and SSRS Reporting IT Services
Consultants SCSM 2016
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and repairing SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix critical problems detected by Microsoft SCOM 2012.
Duo Identity Verification Online Troubleshooting
Duo Identity Verification Online Technical Support
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.
Cisco Prime Infrastructure Computer Consultant
Consultant Cisco Mobility Express
Progent's Cisco-certified wireless networking consulting experts can assist organizations of all sizes to design, deploy, administer and troubleshoot Cisco Aironet wireless AP environments to achieve the throughput, range, density, expandability, security and ease of management needed for transparent access between Wi-Fi and wired networks. Progent offers affordable online and onsite consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can help you plan and manage wireless solutions that include indoor and outdoor Aironet APs.
Cisco Certified Internetwork Expert (CCIE Voice) Technical Support Company
MCAD Migration Support
Progent provides customers the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that clients deserve to be sure that their computer service consultants have accredited testing as well as broad practical backgrounds so that Progent's customers can use Progent's service with confidence. In many cases, vendor credentials such as the CCIE brings privileges for substantially superior vendor help than is available to uncertified service providers, allowing Progent to deliver clients a higher level of computer support. In addition, major credentials such as CISM or CISSP for network security can aid enterprise customers to demonstrate compliance with regulatory demands by using the services of recognized IT experts.
CRISC Certified IT Consultant
CRISC Risk Evaluation Support Services
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery strategy to prepare for an IT network disaster. Progent can help you create a complete disaster recovery strategy that includes periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, non-stop system architecture that addresses availability issues involving a broad array of infrastructure technologies and procedures.
Consulting Support for Network Service Firms Outsourcing
Computer Consulting Consulting for Service Firms
Progent's Reseller Program for IT Service Firms lets you use Progent's consulting experts under your own service brand as a seamless extension of your IT services team.
NinjaOne Desktop Monitoring and Reporting IT Consultant
NinjaOne Automated Server Management IT Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets.
Microsoft Exchange Server 2016 Migration Remote Consulting
Microsoft Exchange Server 2016 Migration Planning Engineer
Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Fault Tolerant Internet Connection Information Technology Consulting
Network Load Balance Consultants
Progent's high availability system consultants provide non-stop computing support, disaster recovery services, system load balancing, high-availability interoffice access, fault-tolerant Internet connection design, high-availability data center support, and other high-availability networking services to help your organization configure a 24x7 network for strategic applications. Progent has the knowledge and experience to design affordable, fault-tolerant systems by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a fully mirrored Internet connection and efficient network load balancing.
Top Ranked Windows Server 2022 Storage Spaces Direct Information Technology Consulting
Windows Server 2022 IT Consultants
Progent's certified Windows Server 2022 experts can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted system model or a hybrid model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.
Microsoft Operations Manager Online Support
Open Now Professional System Center MOM
Remote continuous network monitoring, automated alarms, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can get a degree of network stability that was previously reserved for enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical services designed to help you to identify and resolve a most network issues before they get big enough to disrupt your business.
VMware Cross vCenter NSX Consulting
VMware NSX Private Cloud Professionals
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, deploy, test and administer a DR system based on VMware SRM and VMware NSX.
