Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Santa Rosa
ProgentProgent's consulting support for network service firms in Santa Rosa California enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a transparent extension of your in-house network services team. This can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support specialists, network admins, and data security consultants have worked as transparent extensions to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you promote and protect your company's brand.

Progent is a network consulting company with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Smaller IT support providers seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program allow you to expand your support volume, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support times are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metros is available across the country at additional cost.
  • You have full control of your customers and billing.
  • Your customers enter requests using your own branded Internet portal, a toll-free number, or by sending a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support team, responding to your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This makes it easy for support group to shift service assignments to in-house personnel once you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your main fields of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Efficient online support saves money while delivering quick solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Santa Rosa, California Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Santa Rosa, California organizations a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Program for Network Service Providers in Santa Rosa, California
For more details about Progent's reseller support for network service organizations in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.