Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Santa Rosa
ProgentProgentís consulting services for IT service firms in Santa Rosa California allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless extension of your regular IT services team. This can put you on the fast track to grow your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.

Progent's team of network experts, desktop integration and troubleshooting specialists, IT admins, and data security consultants have worked as transparent extensions to the IT staffs of some of the worldís biggest IT support businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but a hassle to set up and manage. Small or niche IT service organizations rarely have the required resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to retain their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metros is available throughout the country at extra cost.
  • You retain full control of your clients and billing.
  • Your customers submit requests by means of your custom branded web portal, an 800 number, or by sending a request to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to become a single source for practically all technical expertise your customers may require. You can build your team and core IT skills steadily without having to say no to new business due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced reporting platform to ensure that all services delivered are thoroughly documented. This allows support group to transfer account assignments to internal personnel once you have sufficient staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely accept additional jobs beyond your main fields of excellence and serve new territories without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more services to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Santa Rosa, California Organizations
Progent's seasoned roster of certified consultants can deliver Santa Rosa, California businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Santa Rosa, California
For more information about Progent's reseller support for network service firms in Santa Rosa, California, call 1-800-993-9400 or refer to Contact Progent.