Santa Rosa Consulting Services for Network Service Organizations
Short-Term IT Support Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Santa Rosa
Progent's consulting support for network service firms in Santa Rosa California enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a transparent extension of your in-house network services team. This can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and improve your bottom line.
Progent's nationwide team of network infrastructure engineers, PC support specialists, network admins, and data security consultants have worked as transparent extensions to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you promote and protect your company's brand.
Progent is a network consulting company with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Smaller IT support providers seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program allow you to expand your support volume, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal support times are 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in larger metros is available across the country at additional cost.
- You have full control of your customers and billing.
- Your customers enter requests using your own branded Internet portal, a toll-free number, or by sending a message to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal support team, responding to your management, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to reign in costs.
- Extensive Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This makes it easy for support group to shift service assignments to in-house personnel once you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your main fields of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more services to more clients using your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
- Fast Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
- Online Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Efficient online support saves money while delivering quick solutions.
- Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Santa Rosa, California Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Santa Rosa, California organizations a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and MS Entra Design
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Technical Support
- Telecommuter Support
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Management
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Program for Network Service Providers in Santa Rosa, California For more details about Progent's reseller support for network service organizations in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Top Ranked Teleworker Integration Support
Work from Home Solutions Online Technical Support
Progent has 20 years of experience assisting small and medium-size companies to design, implement, optimize, manage, and troubleshoot information networks that incorporate a remote workforce.
Network Consulting Windows 2000 Server
Microsoft Windows 2000 Setup and Support
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your existing Windows 2K Servers and can streamline network administration, offer tech support and repair, and enhance security. Progent can also help you create, rationalize, and execute a plan to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the obstacles involved with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Altaro VM Backup Cloud Management Engineer
Hornetsecurity Altaro VM Backup and vSphere Support
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or on-premises services to help you to design, install, manage and debug a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
Cisco Secure Firewall 3100 Series Support
Consulting Services Cisco Firepower
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can help your company to manage your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, tune, manage and debug firewall environments built on Cisco ASA firewalls with Firepower Services.
Cisco and Microsoft Certified Experts Wi-Fi Network Remote Consulting
WiFi 6 Specialists
Progent can show you how to design, configure, manage, and troubleshoot an efficient Wireless network architecture, recommend sensible hardware and software, and configure access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough 802.11ac wireless network security strategy that is well integrated with the security strategy for your overall corporate network.
Palo Alto Networks PA-7000 Series Firewalls Security Audit Services
Cybersecurity Team Palo Alto Networks PA-800 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to provide a modern cybersecurity ecosystem that spans your data center and cloud-based resources and guards any user at any location with any device.
Remote Support Services SQL Server 2017 R Services
SQL Server 2017 Support
Progent's Microsoft-certified SQL Server 2017 experts can assist you to design and carry out a smooth migration from your current SQL Server databases and applications to SQL Server 2017.
Enterprise Services Project Methodology Computer Network Support Group
24-7 MSF Consulting Companies
When conducting consulting tasks for corporate customers, Progent uses a structured methodology driven by specified milestones in order to meet budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design adjustments, and professional deployment. All phases are recorded to provide a comprehensive description of IT services performed and to assist in ongoing system support.
24 Hour SCOM 2012 Infrastructure Monitoring Support and Help
SCOM 2012 Fabric Monitoring Computer Consultant
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and troubleshooting SCOM environments and offer organizations of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.
After Hours Flexential Data Center Tampa Specialist
Flexential Data Center Consultancy
Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent has a team of IT experts located in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recovery/business continuity preparedness consultants. Progent can also assist you to plan and carry out a migration to the Flexential data center with services like planning solution architecture, specifying hardware, system setup and testing, troubleshooting, streamling online network management, and training your IT support team.
Immediate Lync Server 2013 and Android Services
Lync Server 2013 Consult
Lync Server 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits a BYOD computing model with IM, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist you to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or mixed topology suitable for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your management team and end users. Progent has in-depth expertise in critical components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Office and Microsoft 365 apps such as Outlook clients and PowerPoint.
wireless controller Support and Integration
Wave 2 Wi-Fi controller Remote Consulting
Cisco's Catalyst wireless controllers simplify the management of wireless networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by identifying threats and filtering traffic content based on user class and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller solutions.
ProSight Reporting Remote Infrastructure Management Online Support Services
Professional ProSight Reporting Infrastructure Management
ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Online Microsoft Office Training Engineer
Live Online Office Excel Training Professional
Progent offers live online training for an array of desktop applications and environments including Office and Microsoft 365 Excel, Word, Access and Outlook plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the benefits of traditional physical classroom instruction, such as immediate interaction between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the availability of many trainees. Available to individuals or groups of any size, Progent's virtual training allows the instructor to run the seminar from a remote office while the clients can be dispersed across an office or all over the country. Virtual learning supports powerful learning mechanisms such as virtual white boards, real-time questions, and shared applications. Sessions can be short and personalized to specific topics or longer in time and wider in coverage.
Emergency SentinelOne Vigilance Respond MDR Integrator Consultant Services
24/7 SentinelOne Singularity Control Reseller Setup and Support
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response.
Tracking Service Costs Network Consultants
CISM Security Security On-site Technical Support Service Reporting
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each consultant to each client. The practice of documenting and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Apple Mac Consultant
iPad 3 Outsourcing
Progent's consultants can provide Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier editions of Apple OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud. For business networks built solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, integrating and supporting a network infrastructure that is reliable, safe, efficient and aligned with your company's objectives.
24x7x365 IT Services Hornetsecurity Altaro 365 Total OneDrive Backup
Altaro 365 Total Backup Remote Support
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Nephilim ransomware recovery Professionals
Emergency Nephilim ransomware recovery Consulting Services
Progent's ransomware consultants can help you to assess your ransomware vulnerability, remotely monitor and protect your network, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Specialists Solaris
UNIX Engineer
Progent's Sun Solaris family consulting services provide small businesses and software developers assistance with managing and supporting Sun Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise offers you an easy one-stop consulting firm to help you build and maintain a protected and robust cross-platform network and communications solution that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Compensation for Cisco Certified Position
Jobs Compensation for Cisco Engineer
Our compensation structure is based on revenue sharing, so similar to being an independent consultant, your earnings are directly driven by your work effort. Some Progent support staff stress quality of life and choose to work at a more relaxed pace, utilizing our self-determined calendar to pursue individual enthusiasms like mountain biking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with family and friends. Others take advantage of the opportunity to earn big bucks via lots of effort and long hours. Progent fully supports either side of the spectrum and everything in the middle.
Ingate Security Certification
Network Security Auditing Computer Security
For smaller businesses, computer security and information assurance and regulatory compliance can be excessively complex to stay ahead of but too dangerous to ignore. The largest biggest institutions have been hacked, and the leading cloud service providers have on occasion been knocked out. It looks as though there's no place to hide. Progent makes it affordable for smaller companies to implement critical IT security tasks successfully by providing the advantage of billed time to the nearest minute with no minimum charge for online help. You have the help of a world-class computer consultant to deliver precisely the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of system security including security assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a comprehensive security plan.
Work at Home Endpoint Management Setup and Support
Work from Home Endpoint Management Consulting Services
Progent can assist small and medium-size companies to implement efficient endpoint management and monitoring solutions for administering endpoints operated by an offsite workforce.
Services Patch management services
Internet of Things patch management Consulting Services
Progent's managed services for software/firmware update management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Consult Microsoft Azure hybrid cloud solutions
Consultant Services Google Cloud hybrid solutions
Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources as well as one or more public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Top Printer firmware patch management Professional
Professional Network infrastructure patch management
Progent's support services for software/firmware update management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like scanners, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices like sensors and health monitors.
Exchange 2007 Server Technology Professional
Exchange 2007 Server Consultants
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids network downtime, reduces long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.
At Home Employees IP Voice Integration
Teleworker VoIP Computer Consultant
Progent can assist small and mid-size organizations to set up IP voice solutions to give their at-home workforce the benefit of seamless extensions of the corporate phone infrastructure.
Snatch ransomware recovery Professional
ransomware removal and data recovery Professional
Progent's proven ransomware recovery experts can assist your business to rebuild an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Small Government Professional
County Government Consulting Services
Progent has a long background providing a full-spectrum of online IT consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced online network consulting and has provided network support to clients in every state. Online support saves travel costs and resolves problems more quickly than on-premises support.
Microsoft Exchange IT Consulting
Exchange 2007 Edge Server Consulting Services
Progent's expert support team can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, reduces long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange Server 2007.
Microsoft Mac and Linux Desktop Consultants
24x7 Microsoft and Apple Mac Desktop Network Admin Companies
Progent offers a broad array of affordable consulting and support services to help you to install, integrate, repair, and administer desktop PCs and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for single computers or laptops or help your business to plan and carry out a large-scale rollout of new or updated operating system software and applications. Progent can also supply consultants and technicians to help you to plan for and implement a company relocation or merger designed to cause the least possible disruption of your productivity.
Duo Multi-factor Authentication Online Help
MFA and Single Sign-on Onsite Technical Support
Progent's Duo services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices.
wireless IP phone integration Online Support Services
After Hours wireless VoIP phone integration Integration Services
Progent's Cisco wireless IP phone configuration experts can provide online and onsite assistance to help your organization create and administer a Cisco Wi-Fi VoIP phone solution by providing integration services that can range from debugging the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
