Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Hialeah
ProgentProgentís consulting support for network service firms in Hialeah Florida enables your company to provide your customers Progent's consulting expertise and Help Desk support using your brand as a seamless supplement to your in-house IT services group. These services can ease the way for you to add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's team of network engineers, PC support specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the support groups of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to widen the scope of your IT support practice, and Progentís close integration with your support team lets you elevate and protect your branding.

Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional IT services. Progent invoices you directly and performs under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to a successful IT Call Center. But modern ticketing systems are not just costly to license and staff, but challenging to set up and maintain. Smaller IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service firms a practical way to retain their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing program allow your IT service firm to increase your support volume, the range of technologies your business can take on, the locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metro areas is available across the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your clients submit incident reports by means of your branded web portal, a toll-free phone number, or by directing a request to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to make sure all IT services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on more jobs beyond your core fields of excellence and serve additional geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
  • Fast Escalation: Thanks to a sizable roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Efficient remote service saves money and produces fast results.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Hialeah, Florida Companies
Progent's veteran roster of certified engineers can deliver Hialeah, Florida businesses a broad array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Program for Network Service Providers in Hialeah, Florida
For more information about Progent's consulting program for network service organizations in Hialeah, Florida, call 1-800-993-9400 or refer to Contact Progent.