Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Charlotte
ProgentProgent's consulting support for network service firms in Charlotte North Caroline allows you to provide your clients Progent's consulting and Help Desk support using your company's own branding as a seamless augmentation of your in-house network support group. These services can put you on the fast track to grow your revenue, flesh out your service offerings, satisfy your clients, and increase your profits.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service practice, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an economical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services allow you to increase your support volume, the range of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is available across the US at additional cost.
  • You have complete control of your customers and invoicing.
  • Your clients enter requests through your custom branded Internet portal, a toll-free number, or by sending a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to act as a single source for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, under your management, and bills you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This makes it easy for support group to transfer service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and safely accept more jobs outside your core fields of expertise and serve additional geographies without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT service provider by delivering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
  • Fast Escalation: Thanks to a large team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient remote support cuts costs and produces quick solutions.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Charlotte, North Caroline Businesses
Progent's seasoned team of certified consultants and technical experts can provide Charlotte, North Caroline companies a wide array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Program for Network Service Firms in Charlotte, North Caroline
For additional information about Progent's consulting support for network service organizations in Charlotte, North Caroline, call 1-800-993-9400 or visit Contact Progent.