Fort Lauderdale Consulting Services for Network Support Providers
Transparent Temporary Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Fort Lauderdale
Progent’s consulting support for network service firms in Fort Lauderdale Florida enables you to provide your clients Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your in-house IT services group. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy clients, and increase your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless supplements to the IT staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT support company with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also difficult to set up and manage. Small or niche IT support providers do not have the required resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their custom branding while delivering their clients world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing services allow you to expand your support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's online desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
- Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is available across the US at additional cost.
- You keep full control of your clients and billing.
- Your customers enter service requests by means of your own branded Internet portal, a toll-free number, or by sending an email to your dedicated mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without having to decline new business due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal IT service team, responding to your direction, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Documentation: Progent utilizes an advanced service reporting system to make sure all services performed are fully described. This makes it easy for you to transfer service assignments to in-house consultants once you have enough staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and efficiently take on additional opportunities beyond your main areas of excellence and open additional territories without exposure to the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your positioning as a full-spectrum network support provider by delivering more solutions to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
- Fast Escalation: With a sizable team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Effective remote service saves money and produces quick solutions.
- Major Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Fort Lauderdale, Florida Companies
Progent's nationwide roster of certified engineers can provide Fort Lauderdale, Florida businesses a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Online Network Support
- Teleworker Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Providers in Fort Lauderdale, Florida To learn additional information about Progent's reseller program for IT service organizations in Fort Lauderdale, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SonicWall Capture ATP Testing
SonicWall Gateway Security Suite information Systems Audit
Progent's SonicWall firewall consultants can help you deploy, manage, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into a complete security plan and design protection into your corporate operations.
Juniper SRX220 Router Computer Security Specialist
Technical Support Services Juniper SRX210 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
24/7 Linux, Windows Consultant Services
Windows, Linux, UNIX, Solaris Consultant
If your business network combines Linux technology technology with Windows, Progent can help you to incorporate your computers into a unified environment that permits all your OS platforms to coexist for simple management, seamless information exchange, high availability, superior performance, and strong protection. Progent's Linux and Windows integration support offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical help and repair, in-person technical support, and Help Desk outsourcing.
24-Hour Shared Helpdesk Economics Integration Support
Extended Call Center Economics Technology Consulting Services
Progent's Help Desk management and co-management services help organizations to cut costs and improve productivity.
24 Hour Application Programming Consultant Services
VBA Reports
Progent’s team of expert programmers, relational database designers, and program managers can help enterprise clients to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned project managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by providing relational database designers and programmers skilled in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with additional data sources like Microsoft SQL and Office Excel to build data-driven intranets and web portals. Progent also can provide expertise with multiple web development tools and can help businesses to create, expand, troubleshoot, or port web applications to take advantage of the latest advances in web technology.
Extended Help Desk Integration Services
Help Desk Sharing IT Services
Progent’s Shared Help Desk service allows your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Microsoft Virtual Server Administration Specialists
Microsoft Virtual Server Administration Engineer
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and powered by software originally produced by Connectix, provides the performance needed to accomplish server consolidation, software upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing network with high scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in software development and testing, upgrading from legacy mission-critical applications, and hardware consolidation. Progent's certified Virtual Server experts can help your IT staff to evaluate and integrate Microsoft Virtual Server 2005.
Remote Technical Support System Center 2016 Endpoint Protection
System Center 2016 Business Continuity Configuration
Small to middle size companies can now get all the benefits of System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network service packages, small organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, security, and productivity.
Extended Service Desk Support
CISA Certified Security Expert Help Desk Sharing On-site Support
Progent’s Co-managed Call Center service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Computer Consulting Firm Consulting Rates
Technical Consultants Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast repairs so you will not be forced to allow simple problems to fester.
Specialist Microsoft Firewall
Microsoft Proxy Server Engineer
Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, remote users, and line-of-business web applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information security needs without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Biggest Development Firm MySQL RDBMS
Top MySQL application development Consultants
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or software developer and can help businesses of any size to configure and support MySQL in a dependable IT environment that provides advanced performance, scalability, and security. Progent also has proven skill assisting companies port databases from Oracle to MySQL.
Juniper Firewall/VPN Computer Security
Firewall Setup Juniper NetScreen 5200 Firewall
Progent's Juniper Networks-certified NetScreen engineer can assist your company to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-vendor environments.
Office Excel 2013 Consultant
Top Ranked Excel Power Map Reports
Progent's certified Excel and Office 365 Excel application consultants can provide a wide range of online support services to help your organization to plan, program, pilot test, deploy, administer, and debug business applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to upgrade your existing Excel applications to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility issues between different versions of Excel. Progent can provide on-demand help to clients who need a quick fix to a specific issue associated with Office Excel and Progent can also provide full project management support for migrating or developing line-of-business application software built on Office Excel. Progent's affordable webinar training for Office Excel can be custom tailored to address the special requirements of individual users or teams.
Meraki Traffic Shaping IT Consultant
Meraki MR30H Access Point Computer Consulting
Progent's Cisco Meraki Wi-Fi access point experts provide online and on-premises support to help organizations of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and support Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that delivers the same access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device.
Consulting Services ransomware cleanup and file recovery
ransomware removal and file restore Services
Progent's experienced ransomware recovery consultants can help you to restore a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Immediate Small Business Server 2011 IT Services
SBS 2003 Online Support Services
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a feature-rich but manageable information. The integration demands of the Microsoft .NET components included with Small Business Server 2011 requires a network consultant with real-world background and broad experience in planning and building effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and servicing network environments powered by the Microsoft SBS suite of servers and applications.
Catalyst Switch VSS Online Help
Catalyst 2940 Switch Support and Integration
With Cisco Catalyst switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of bringing intelligence to their IT infrastructures. Cisco's switch technology makes it possible to deploy capabilities that make your network infrastructure highly available to accommodate real-time requirements, scalable to support future growth, safe enough to guard confidential information, and designed for differentiating and managing all traffic to streamline network operations. Progent's Cisco certified consultants can help you select and integrate Cisco switches that make sense for your business. In addition, Progent's CISM and CISA certified security consultants can show you how to create a comprehensive security policy and set up Catalyst switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Integration Hyper-V 3.0 Virtual
Microsoft Hyper-V 3.0 Computer Consulting
Widows Server 2012 R2 Hyper-V enhances virtualization in important areas such as multitenancy, agile infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Hyper-V to install and maintain virtual servers to cut IT expenses and improve productivity.
Remote Workforce Video Conferencing Engineer
Top At Home Employees Teleconferencing Remote Support Services
Progent can help small and medium-size companies to set up and debug teleconferencing applications to enable their at-home workforce to collaborate efficiently with fellow workers and clients.
Microsoft Exchange Server 2013 Technical Support Organization
Sharepoint Services IT Consultants
Progent's Microsoft-certified experts offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s consulting team can show you how to design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Computer Consultants Duo Zero Trust Security
Multi-factor Authentication Support and Help
Progent's Duo managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices.
24-Hour Microsoft Windows Server 2012R2 Integration Services
Online Help Windows Server 2012R2 Server Manager
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop an enterprise-wide security plan, automate network management, help with application development, and generate and test a disaster recovery/business continuity plan.
24 Hour Security Inventory Consult
Specialists Internal Security Inventory
Progent offers small businesses a pair of ultra-affordable security inventory scanning packages that include, at a preset price, remotely administered scans of your network security profile which are analyzed by professional security engineers who interpret the results of the remote scan, present objective summaries of your current network security, and offer recommendations for remediation. Progent has developed two non-overlapping network security inventory packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while delivering enterprise-class assessments of your network's vulnerability to assault.
Open Now Windows Server 2019 Live Migration Network Consultants
Windows Server 2019 migration Specialist
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
24 Hour Consultant Services Catalyst Wireless Access Point
Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Integration
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point consultants offer affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.
Professional Small Business Server 2008
SBS 2003 IT Consultants
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with hands-on expertise and extensive knowledge in designing and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, managing, and servicing network environments based on the Microsoft SBS suite of servers and programs.
Technology Consulting Microsoft Windows 2003 Cluster Server
Clustered Windows Computer Consulting
Progent provides Windows Cluster Server support to help your company utilize fault-tolerant server clusters that can provide 100% uptime. Windows cluster servers for zero-downtime networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Exchange Server Cluster. By assisting you t plan fault-tolerant clustered server solutions powered by Windows Server 2003 Cluster, Progent’s Premier Windows professionals ensure that your zero-downtime server clusters are configured to optimize the competitive advantage of your computer network.
Microsoft ISA Server Technical Consultant
ISA 2004 Network Consulting
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business design and implement an installation of ISA Server 2004 that meets your IT security needs without restricting your network.
Microsoft Windows 2019 Remote Support
Windows Server 2019 Disaster Recovery Remote Consulting
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your organization to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Top Quality Security Consultant SonicWall NSA 4650 Firewall
SonicWall NSSP 12000 Firewall Auditor
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection plan and design security into your corporate practices.
