Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Washington
ProgentProgent's consulting services for IT service firms in Washington Washington allows you to offer your clients Progent's consulting expertise and Help Desk support using your brand as a seamless augmentation of your in-house IT services team. These services can put you on the fast track to add to your client base, close gaps in your service offerings, satisfy your customers, and improve your profits.

Progent's nationwide team of network engineers, PC support specialists, IT administrators, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the world's largest IT support businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to provide your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to configure and manage. Smaller IT service organizations rarely have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to retain their own branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metros is available across the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers enter service requests via your custom branded web portal, a toll-free phone number, or by sending a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a single source for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent uses an advanced reporting system to ensure that all services delivered are thoroughly described. This allows your IT support organization to transfer service assignments to in-house personnel once you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs beyond your main fields of excellence and serve new territories without the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a wide array of technologies and can be a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a sizable roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Effective remote support cuts costs while delivering quick results.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Washington, Washington Companies
Progent's nationwide team of certified consultants offers Washington, Washington businesses a wide array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Consulting Support for IT Service Firms in Washington, Washington
To learn additional details about Progent's reseller program for IT service organizations in Washington, Washington, call 1-800-993-9400 or refer to Contact Progent.