Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of best practices that are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems rapidly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of IT engineers is composed of some the most accomplished Microsoft and Cisco professionals in the industry. Averaging more than 10 years of real-world experience for each engineer, Progent's Microsoft qualified experts offer a proven set of methods for solving technical issues, managing projects, and delivering professional services. The technical depth of Progent's support staff enables Progent to provide your business a consultant with task-relevant skills and an effective approach for delivering quick and affordable network solutions.

  • Reliance on Teamwork
    When required, Progent relies on a team technique to resolving the most difficult technical issues. By aggregating hundreds of person-years of experience from Progent's Microsoft and Cisco certified experts, Progent can rapidly and efficiently solve even the most challenging issues. Working with hundreds of customers and performing thousands of sophisticated implementation and integration jobs every year gives Progent a unique view on which techiques work and which don't. Complex software interactions are a minefield for even the most skilled engineers unless they have an extensive and diverse background in real-world experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its top consulting personnel to create an internal, corporate-wide collection of methodologies designed to promote fast, cost-effective resolutions of information technology problems and to measure and maximize client satisfaction. These practices include a powerful emphasis on customer communication and support recording. Progent's Founder and President, Les Kent, has a 35-year track record of successful technology consulting, corporate management, sales and marketing, and administration. Progent's corporate-wide best practices are strongly driven by Mr. Kent's background creating complex information technology solutions while acting as a system designer, software developer, task manager, implementation expert and diagnostic engineer.

  • Continuing Professional Education
    As a certified partner with Microsoft and Cisco, Progent makes sure that in-house engineers participate in continued product and best-practices training that includes valuable lessons and methods for new product adoption that have been developed from the practice of thousands of technical professionals worldwide. This promotes continually more effective provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers detailed documentation for all provided support. Every authorized Progent staff member has complete access to the specifics of services provided by any engineer to every customer. This database of problems and resolutions, as well as false alarms and miscues, is organized as an easily searchable in-house information store that enables Progent's support professionals to share their experiences company-wide so that the overall efficiency of Progent's support expands over time. This support history also eliminates your reliance on a single consultant by allowing one Progent expert to pick up where another left off while minimizing hours spent getting familiar with your network setup. Another benefit of Progent's service documentation system is that your company can more easily handle IT support duties internally if it appears cost-effective to do so, or you can migrate to another IT outsourcing firm if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent engineers use the Microsoft Solutions Framework methodology for delivering support. Microsoft Solutions Framework divides major initiatives into discrete and rational phases that reduce the chance of a project getting out of control. Every phase creates a solid foundation for the completion of following phases. Design and integration requirements are identified at the start of the project cycle so problems can be pi pointed and dealt with before customer producivity is impacted. In addition, this prevents costs from spinning out of control because of unexpected problems during production deployment. All project components are documented to build a detailed database of technical services provided and to help in continuing network support.

  • Access to External Support Databases
    As certified support partners of Microsoft and Cisco, Progent has access to the world's most extensive technical knowledge bases and resource pool. Among the most powerful support knowledge bases available to Progent's engineers are the industry best practices incorporated into the assorted Management Packs published by Microsoft and other vendors to be used with Microsoft Operations Manager, the proactive server monitoring platform that is the foundation of Progent's special IT outsourcing packages. Management Packs contain custom designed processing rules that can react to events, performance margins, and alerts monitored by Microsoft Operations Manager. MPs can also give valuable advice on how to handle certain issues by automatically extracting appropriate technical notes from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
















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