Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of leading practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems quickly.
Features and benefits of Progent's best practices include:
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
- Individual Professionals
Progentís staff of network consultants is made up of among the most accomplished Microsoft and Cisco professionals in the industry. Averaging more than a decade of real-world background per engineer, Progent's Microsoft and Cisco certified experts offer a proven set of methodologies for solving network problems, planning projects, and delivering professional services. The technical scope of Progent's engineering team enables Progent to offer your business a consultant with task-relevant ability and an efficient approach for finding fast and inexpensive network solutions.
- Reliance on Teamwork
When required, Progent utilizes a group technique to solving the most difficult technical issues. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco certified professionals, Progent can rapidly and efficiently solve even the most challenging problems. Working with hundreds of customers and completing thousands of sophisticated implementation and integration jobs every year offers Progent a special view on which techiques succeed and which don't. Subtle software interactions are a minefield for even the most skilled consultants unless they bring an extensive and diverse background in real-world work with a wide range of technologies.
- Corporate-wide Policies for Best Practices
Progent has incorporated the aggregate experience of its top engineering staff to develop an internal, company-wide collection of best practices designed to promote fast, cost-effective solutions of information technology issues and to measure and maximize customer satisfaction. These practices include a strong focus on client communication and support documentation. Progent's Founder and CEO, Les Kent, has a 35-year background of successful technology consulting, corporate management, marketing, and operations. Progent's corporate-wide best practices are strongly driven by Mr. Kent's experiences developing challenging information technology solutions while acting as a network architect, software developer, project manager, implementation professional and troubleshooter.
- Continuing Professional Education
As a certified partner with Microsoft and Cisco, Progent makes sure that in-house engineers participate in continued technical and methodology training that includes important information and procedures for technology integration that have been developed from the experience of thousands of technical professionals worldwide. This promotes increasingly efficient provision of support to Progent's clients.
- Internal Database of Problems and Proven Solutions
Progent's advanced service documentation system
offers detailed documentation for all delivered services. Every Progent staff member has full availability of the specifics of support provided by any engineer to each customer. This database of issues and solutions, as well as false alarms and miscues, is organized as readily accessible in-house information store that allows Progent's consultants to communicate their knowledge corporate-wide to ensure that the overall efficiency of Progent's support grows continuously. This support history also reduces your reliance on a single engineer by making it possible for any Progent consultant to take up where another left off while saving time spent getting up to speed on your information system setup. Another advantage of Progent's service documentation database is that your business can more smoothly take on IT management duties internally if it appears cost-effective to do so, or you can migrate to a different consulting company if you grow dissatisfied with Progent's service.
- Microsoft Solutions Framework Project Methodology
For larger projects, Progent engineers use the Microsoft Solutions Framework methodology for delivering service. Microsoft Solutions Framework separates projects into discrete and rational phases that minimize the chance of a project getting off track. Every phase creates a solid base for the success of later phases. Planning and deployment issues are defined at the start of the project cycle so difficulties can be pi pointed and resolved before customer workflow is impacted. This also prevents costs from skyrocketing because of unexpected problems during major deployment. All phases are recorded to create a detailed database of consulting services delivered and to assist in continuing network maintenance.
- Access to External Support Databases
As certified support associates of Microsoft and Cisco, Progent has the benefit of the industry's most extensive technical databases and resources. Some of the most powerful technical knowledge bases available to Progent's engineers are the industry leading practices built into the assorted Management Packs created by Microsoft and third parties to be used in conjunction with Microsoft Operations Manager, the automated network monitoring software used as the basis of Progent's
special IT outsourcing packages.
Management Packs (MPs) consist of specially built processing rules that will react to events, thresholds, and alerts monitored by Microsoft System Center Operations Manager. Management Packs can also give expert advice on how to handle specific issues by automatically extracting appropriate technical notes from the vast Microsoft support database.