If your business computer network is in Connecticut you now have quick remote access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to fix the toughest issues affecting your network. Progent retains one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts accessible by phone of any nationwide support firm in the U.S. Rates are competitive, charges are by the minute, engagement is immediate, and service is world class.

If your Connecticut network is situated outside of major metropolitan areas such as Bridgeport, New Haven, Hartford, or Stamford, the availability of UNIX or CCIE-certified experts may be problematic when there's a network crash. This could mean lost productivity for your company, upset clients, idle workers, and distracted management. By utilizing Progent's remote support, you have access to a qualified engineer ready to provide assistance when you have to have it to keep your computer network operating.

Since Progent charges for telephone-based help per minute, your company is invoiced just for technical help provided. Progent asks for no service activation surcharge. Many online service companies have significant minimum time requirements or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy save you from unexpectedly large tabs for quick solutions.

If your Connecticut business needs urgent technical help, find out how to get in touch with Progent's UNIX, Linux, Sun Solaris, Mac, or CCIE experts by going to Progent's nationwide remote support, telephoning 1-800-993-9400, or e-mailing information@progent.com.

Why is Progent's Online Support Services Special?
Progent's seasoned team of remote consulting engineers haves a wide array of in-depth computer knowledge. This allows Progent's online service experts to deal successfully with the most challenging network trouble faster than is feasible with typical independent support firms or with the in-house support resources usually available to small businesses. Progent has delivered phone-based services to clients in every state in the country and has refined the technology and experience to repair problems economically in many different network environments that incorporate mixtures of UNIX/Linux, Solaris, Mac OS X, Microsoft, and Cisco technologies.

Progent's UNIX/Linux, Solaris, Mac, and CCIE consultants have earned professional certifications such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service team members also have a variety of key Cisco credentials including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help businesses who run environments powered by a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft technology, Progent's online service group makes available the expertise of support specialists who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide advanced security consulting, Progent offers remote support from professionals with a variety of security certifications including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's team-oriented approach to repairing technical difficulties allows service escalation, if needed, to experts with sufficient competence to resolve particularly tough problems. This speeds up remediation of urgent problems, avoids system disruption, and minimizes maintenance invoices.

For businesses throughout Connecticut, Progent offers fast remote contact with UNIX, Linux, Solaris, Mac specialist for emergency help to fix computer problems that are threatening productivity but are outside the comfort zone of your ordinary IT service organization. Progent's UNIX/Linux, Solaris, Apple Mac OS X, and CCIE-certified engineers can interface with your network using advanced remote troubleshooting tools that allow them to perform rapid and economical diagnosis and resolution of serious network issues.

Services Progent's Online Consulting Experts Can Offer Your Connecticut Company
Progent network consultants can offer advanced help for a comprehensive set of UNIX, Apple, Cisco Systems, and Microsoft Windows solutions including:

Online Support Services for UNIX/Linux, Solaris, and Apple Mac Systems
Progent's UNIX/Linux, Solaris, and Mac OS X remote network support staff can help Connecticut small businesses with a large set of IT products and technologies such as network architecture, email support, security expertise for networks and company processes, Microsoft Windows coexistence with UNIX/Linux, Solaris, or Apple Mac platforms, VMware products for processor consolidation and streamlined administration, and migration from dated systems to current solutions based on updated versions of UNIX, Linux, Solaris, Mac OS X, or MS Windows.

Progent's service experts can provide online technical help for systems based on leading variants of the UNIX OS including: Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as RedHat, SUSE, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Products
Progent is unmatched in the network support arena for providing immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking consultants who are awarded this prestigious certification only after intense examinations supervised by Cisco Systems. Most Cisco CCIEs work for big enterprises or national Internet service providers (ISPs), and consequently their skills are not easily available to smaller companies.

Progent is among the rare IT technology support firms that ensures that CCIEs are available to help small and mid-size organizations. In addition, Progent facilitates quick communication with a Cisco CCIE by phone so that you can receive timely support for complex network issues that are hurting your business but are outside the comfort zone of your local system support providers. Progent's CCIE consultants can access your environment using state-of-the-art on-line support technology to execute fast and affordable diagnosis and repair of critical system anomalies.

CCIE qualified engineers from Progent can assist you to architect, implement, and maintain a converged business network that can streamline business processes, reduce costs, and accelerate the path to profitability. By offering Cisco Systems broadband routers expertise with Catalyst switches support and Cisco wireless products integration assistance, Progent can significantly increase the business value of your information system in Connecticut. To find out additional information about Progent's support for Cisco infrastructure, refer to Cisco Technology Consulting Support.

Gold Certified Partner for Online Technical Support for MS Windows
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Lync Server 2010 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2008 programming and Microsoft SQL Server 2012 upgrades, Operations Manager monitoring, Project Server planning, and SBS Server 2011 consulting.

Certified Security Professionals
Progent offers you contact with accredited CISM, CISSP and ISSAP security professionals who can deliver a range of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, or Apple Mac network against attacks or assist your business to revive rapidly from a penetration. Security services available from Progent include: in depth security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; configuring firewalls; planning safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and implementing round-the-clock network monitoring. To learn more information concerning Progent's security support for small businesses, visit Progent's Engineering Support for System Security.

Business Applications Services: Webinar Training, Customization, Integration
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by providing help services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.

Progent's Application Experts Group can supply professional consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, Project, MS Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

Help Desk Call Center Support Alternatives
Progent provides a selection of service offerings for Call Center services : UNIX, Linux, Solaris, Apple Mac, Cisco Systems and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Operations Consulting and Staffing Services.

Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Partner and Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft professionals are ready to offer your clients fast access to a large support team with extensive background delivering phone help and online repair service for small and midsize business information systems. Progent's focus is on earning the Call Center a respected image as a key contributor to company success, and Progent's goal is to resolve rather than just report problems. To find out more information on Progent's Call Center outsourcing, refer to Progent's Call Center Support.

Progent's Remote Service Technologies
Progent has deployed a collection of optimized technologies, evolved during many years of use, focused on allowing the highest standard of efficiency for providing online engineering help and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN online connectivity allows the engineers of Progent's Technical Response Center to link to your environment without breaching system security.

Progent's powerful service reporting application keeps thorough records of all support delivered to Progent's customers. Each active Progent team consultant has access to the history of support delivered to each customer by any team engineer. This database of trouble tickets and resolutions is structured as a readily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to additional vast technical support databases as well as to vendors' in-house support personnel that allow Progent's remote consulting experts to arrive at the best resolutions quickly.

Talk to a UNIX/Linux or Cisco Technical Assistance Specialist Immediately
To see how you can contact a UNIX/Linux engineer or a Cisco certified CCIE for urgent remote consulting assistance in Connecticut, call 1-800-993-9400 or go to Expert Online Network Support.

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