If your business network is in the state of Connecticut you can now get quick online technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to resolve critical issues involving your IT network. Progent offers the services of among the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals accessible online of any independent service firm in the United States. Rates are affordable, charges are by the minute, engagement is immediate, and support is unbeatable.

In case your Connecticut office is located outside of larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers could be limited when there's a crisis. This could mean a drop in productivity for your company, angry clients, idle employees, and distracted executives. By utilizing Progent's online services, you can get in touch with a qualified consultant who can provide help whenever you need it to get your computer network on line.

Since Progent bills for phone service on a per-minute basis, your business pays just for support delivered. Progent imposes no startup surcharge. Some online consulting firms apply substantial minimum payments or bill for every quarter hour or more. Progent's by-the-minute granularity and straightforward pricing policy eliminate large tabs for quick solutions.

If your Connecticut business requires immediate remote help, learn how to talk to Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, or CISCO CCIE experts by going to Progent's emergency remote help, phoning 1-800-993-9400, or emailing information@progent.com.

What Makes Progent's Online Technical Support Services Special?
Progent's experienced team of online support engineers haves a wide range of world-class information technology knowledge. This allows Progent's online service specialists to deal successfully with the most complex technical problems faster than is possible with ordinary independent support organizations or with the internal support staff commonly available to small or mid-size companies. Progent has delivered phone-based services to companies in every state in the U.S. and has developed the tools and skills to fix technical issues economically in a wide variety of network environments that feature combinations of UNIX/Linux, Solaris, Mac, Microsoft, and Cisco technologies.

Progent's UNIX/Linux, Sun Solaris, Apple Mac, and CCIE support experts have earned professional certifications such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote service engineers also hold a number of high-level Cisco Systems certifications such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help companies that run networks featuring a combination of UNIX/Linux and Microsoft Windows technology, Progent's remote service team makes available the expertise of consultants who hold important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security expertise, Progent offers remote support from professionals who have earned the industry's top security certifications including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers. The range of Progent's expertise combined with Progent's team-oriented approach to repairing technical difficulties allows service escalation, when called for, to specialists with sufficient background to resolve unusually tough problems. This accelerates remediation of emergency problems, avoids network disruption, and reduces maintenance invoices.

For businesses anywhere in Connecticut, Progent offers virtually instant remote access to UNIX/Linux, Solaris, Mac OS X engineer for emergency help to fix network issues that are affecting productivity and are not within the comfort zone of your ordinary network support organization. Progent's UNIX/Linux, Solaris, Apple Mac, and CCIE-qualified consultants can connect to your network by means of advanced remote troubleshooting tools that allow them to perform quick and efficient evaluation and resolution of critical computer issues.

Services Progent's Remote Consulting Experts Can Provide Your Connecticut Company
Progent's network engineers can offer advanced help for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft products and technologies including:

Remote Expertise for UNIX/Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online technical support staff can assist Connecticut small businesses with a broad assortment of information products and technologies such as system infrastructure, email support, security expertise for networks and business operations, Windows integration with UNIX/Linux, Sun Solaris, or Mac OS X systems, VMware technologies for processor consolidation and streamlined management, and migration from older systems to current environments based on newer versions of UNIX, Linux, Sun Solaris, Apple Mac, or Windows.

Progent's service professionals can provide online troubleshooting for computers based on leading versions of the UNIX OS such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or common Linux platforms such as RedHat, SUSE, Debian-GNU and Slackware Linux.

Cisco Systems Network Infrastructure and Security Solutions
Progent leads the computer support industry for providing fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking professionals who qualify for this rare credential by completing thorough examinations supervised by Cisco. Usually CCIEs are employed by large corporations or national ISPs, and as a result their expertise is not conveniently available to small businesses.

Progent is among the rare IT technology consulting providers that ensures that Cisco CCIEs are available to support small and medium sized businesses. Also, Progent offers convenient access to a Cisco CCIE by phone so that you can benefit from immediate help for urgent network issues that are impacting your business but are beyond the comfort zone of your usual network maintenance group. Progent's CCIE engineers can tie into your system by utilizing state-of-the-art on-line troubleshooting tools to provide rapid and economical analysis and repair of critical system anomalies.

CCIE and CCNP qualified engineers from Progent can assist your company to design, setup, and support a converged network infrastructure that can streamline operations, reduce costs, and accelerate time to profitability. By providing Cisco routers experience with Cisco Catalyst switches support and Cisco wireless technology integration assistance, Progent can dramatically increase the strategic value of your network infrastructure in Connecticut. To see more information concerning Progent's services for Cisco Systems infrastructure, visit Cisco Technology Professional Expertise.

Microsoft Gold Certified Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified remote service professionals offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of technology support services such as Windows Server 2012 planning and deployment, Windows Server 2008 set up, Exchange 2010 configuration, SharePoint 2010 development, Lync 2010 implementation and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, SQL Server 2008 development and SQL Server 2012 upgrades, Operations Manager reporting, Project Server 2010 training, and Small Business Server support.

Qualified Network Security Professionals
Progent offers you contact with qualified CISM and ISSAP security consultants who can deliver a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, or Mac OS X environment against assaults or help you to revive promptly from a penetration. Security services available from Progent include: extensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; planning secure architectures for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock automated monitoring. For additional information concerning Progent's security support for small businesses, refer to Progent's Professional Expertise for Network Security.

Applications Services: Training, Development, Problem Solving
Progent's Mac consultants can promote the creative facets of Mac computing by providing consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

Progent's Application Experts Team offers professional consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To learn additional information on Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

Help Desk Call Center Support Options
Progent provides several support programs for Call Center services : UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing.

Progent's Call Center Outsourcing Services are designed primarily for businesses who require the timely availability of an effective Call Center but who have relatively small budgets and internal support resources. Progent’s Virtual Help Desk is a transparent extension of your current Call Center staff. Progent can act as a main Help Desk for your business, represent an escalation alternative for tough network problems, or be available in overflow situations when your other resources are swamped. Progent's Call Center Consulting Services can assist you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or programming Call Center application software to address the special needs of your company, or providing supplemental staff to operate online in conjunction with your in-house Call Center resources to handle high-demand events like software migrations.

Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Systems Partner and Progent's Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems and Microsoft experts are available to offer your customers convenient contact with a reliable support team with extensive background delivering telephone-based support and remote access repair service for small and midsize business information systems. Progent's concentration is on giving the Call Center a positive image as a significant driver of business productivity, and Progent's aim is to fix and not just report problems. To find out additional information on Progent's Call Center support and outsourcing, go to Progent's Call Center Support.

Progent's Remote Support Tools
Progent's sophisticated service reporting software stores comprehensive histories for all support provided to Progent's clients. Every authorized Progent team engineer has access to the details of services provided to each client by any team member. This history of trouble tickets and resolutions is structured as a conveniently accessible internal knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's certifications with major vendors such as Cisco and Microsoft make available other extensive technical support databases and to manufacturers' internal engineering personnel that enable Progent's remote service specialists to find the optimal resolutions promptly.

Contact a UNIX/Linux or Cisco Systems Network Assistance Specialist Now
To see how to ask a UNIX/Linux consultant or a Cisco certified CCIE for emergency phone-based professional expertise in Connecticut, call 1-800-993-9400 or go to Urgent Online Network Support.

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