If your business computer network is in Connecticut you now have fast phone-based help from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to resolve urgent problems affecting your network. Progent maintains one of the largest teams of UNIX and Cisco CCIE support professionals accessible online of any nationwide service organization in the United States. Rates are competitive, billing is per minute, engagement is quick, and support is unbeatable.

If your Connecticut small business is based outside of larger metropolitan areas including Bridgeport, New Haven, Hartford, or Stamford, contact with UNIX or Cisco CCIE experts may be limited during a network crash. This could mean lost productivity for your company, angry clients, unproductive employees, and defocused executives. By contacting Progent, you can get in touch with a certified engineer who can offer assistance whenever you require it to get your information system running.

Because Progent bills for telephone-based support by the minute, your company owes only for services delivered. Progent requires no initialization surcharge. Some remote support companies apply significant minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing policy eliminate big invoices for quick solutions.

If your Connecticut company needs urgent remote help, find out how to talk to Progent's UNIX/Linux, Solaris, Mac OS X, or CCIE consultants by going to Progent's remote help, phoning 866-776-4368, or emailing information@progent.com.

Why is Progent's Remote Technical Support Program Unique?
Progent's seasoned staff of remote support engineers offers a broad range of in-depth computer knowledge. This enables Progent's remote technical support experts to deal successfully with the most complex technical problems more quickly than is possible with typical independent service firms or with the internal IT staff commonly found in small or mid-size businesses. Progent has refined the tools and experience to repair technical issues efficiently in a wide variety of computer environments that feature combinations of UNIX, Linux, Sun Solaris, Apple Mac, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CCIE service specialists have been awarded advanced credentials including Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service experts also have a variety of key Cisco Systems credentials which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To assist companies that operate networks powered by a mix of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows technology, Progent's remote support team offers the assistance of consultants with important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide high-level security expertise, Progent offers remote support from professionals who have qualified for important security certifications such as Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants. The scope of Progent's expertise combined with Progent's team-oriented approach to fixing technical difficulties allows trouble ticket escalation, when called for, to specialists with sufficient competence to deal with unusually intractable jobs. This accelerates resolutions of emergency network problems, prevents network disruption, and minimizes technical support bills.

For companies throughout Connecticut, Progent allows immediate online communication with UNIX/Linux, Sun Solaris, Mac engineer for critical expertise to fix technical problems that are impacting productivity but are outside the skill set of your on-hand network support group. Progent's UNIX/Linux, Solaris, Apple Mac, and CCIE-qualified consultants can analyze your system with advanced remote troubleshooting tools that allow them to deliver quick and economical analysis and repair of critical computer issues.

Troubleshooting Services Progent's Phone-based Consulting Experts Can Provide Your Connecticut Business
Progent network consultants can offer expert help for a comprehensive array of UNIX, Apple OS X, Cisco Systems, and Windows products and technologies including:

Remote Support Services for UNIX, Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Solaris, and Apple Mac remote technical support team can assist Connecticut small businesses with a broad array of computer products and technologies including system architecture, email support, security expertise for computer systems and business operations, Windows integration with UNIX, Linux, Solaris, or Apple Mac platforms, virtual server options for server consolidation and centralized administration, and moving from older systems to current solutions powered by newer versions of UNIX, Linux, Sun Solaris, Apple Mac OS X, or MS Windows.

Progent's support professionals can provide online troubleshooting for systems based on leading variants of the UNIX OS such as: Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or familiar Linux packages including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Systems Network Architecture and Security Solutions
Progent leads the network support industry for offering fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking consultants who are awarded this rare credential only after strenuous testing given by Cisco. In most cases CCIEs are employed by big enterprises or national Internet service providers, and so their services are not conveniently accessible to the general public.

Progent is one of the few IT service providers that makes sure that Cisco CCIEs are accessible to support small and medium sized companies. Also, Progent can provide fast communication with a Cisco CCIE by phone so your company can receive immediate help for critical network problems that are disrupting your business but are beyond the scope of your local system support resources. Progent's CCIE support experts can access your network by utilizing the latest on-line troubleshooting tools to execute rapid and affordable analysis and remediation of urgent system problems.

Cisco certified consultants from Progent can help your business to plan, configure, and maintain a converged network infrastructure that can simplify business processes, lower costs, and accelerate the path to positive ROI. By combining Cisco broadband routers expertise with Cisco Catalyst switches consulting services and Cisco Aironet wireless products configuration assistance, Progent can dramatically increase the business value of your connectivity environment in Connecticut. To find out additional information concerning Progent's support for Cisco infrastructure, see Cisco Systems Network Engineering Expertise.

Microsoft Gold Certified Partner for Remote Consulting for MS Windows
Progent's Microsoft-qualified remote support engineers can deliver computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of technology expertise such as Windows Server 2012 R2 integration, Windows Server 2008 R2 support, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint Server design, Lync implementation and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Qualified System Security Specialists
Progent offers you contact with qualified CISM and ISSAP security engineers who can deliver a variety of security solutions to bolster the defenses of your UNIX, Linux, Solaris, or Mac OS X environment against internal or external threats or help your business to recover fast from a breach. Security solutions available from Progent include: extensive security evaluation utilizing technologies such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring. To read additional information on Progent's security services for small and medium-size companies, refer to Progent's Engineering Services for System Security.

Business Applications Support: Webinar Training, Custom Programming, Problem Solving
Progent's Apple Mac technology consultants can support the creative facets of Mac computing by offering help services and training in imaging, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

Progent's Application Experts Team can supply professional engineering support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and MS Excel. To learn more about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

Help Desk Outsourcing Options
Progent provides three programs for Help Desk Call Center services that include UNIX, Linux, Solaris, Apple Mac, Cisco Systems and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services.

Progent is a Microsoft Gold Certified Partner plus a certified Cisco Systems Partner and Progent's Call Center team of seasoned UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft experts are ready to offer your clients instant contact with a reliable technical support resource with extensive experience in phone support and online repair service for small and midsize business information systems. Progent's concentration is on giving the Help Desk a respected recognition as a major driver of business productivity, and Progent's goal is to fix rather than simply document problems. To read additional information on Progent's Help Desk Call Center support, see Progent's Help Desk Call Center Services.

Progent's Online Technical Support Tools
Progent has developed a set of customized tools, refined over years of use, dedicated to enabling the most advanced standard of service for delivering online technical support and troubleshooting for small and medium-size company information networks. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN online connectivity allows the engineers of Progent's Technical Response Center to connect to your system without violating system security.

Progent's powerful service reporting system stores comprehensive histories for all support provided to Progent's clients. Every authorized Progent team consultant has the benefit of the specifics of support rendered to each client by any team member. This archive of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's partnerships with key industry leaders including Cisco and Microsoft permit access to other extensive technical support knowledge bases and to manufacturers' internal engineering personnel that allow Progent's remote consulting specialists to arrive at the best resolutions quickly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Systems Technical Assistance Specialist Now
To see how you can contact a UNIX/Linux consultant or a Cisco certified CCIE for urgent phone-based engineering assistance in Connecticut, call 1-800-993-9400 or go to Urgent Online Network Support.

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