If your business IT network is in the state of Connecticut you can depend on fast phone-based help from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to resolve complex issues affecting your network. Progent retains one of the most extensive groups of UNIX and CCIE-certified consultants available by phone of any nationwide support organization in the U.S. The cost is affordable, billing is by the minute, engagement is fast, and service is unbeatable.

If your Connecticut office is based far from more populated metropolitan areas like Bridgeport, New Haven, Hartford, or Stamford, access to UNIX or Cisco CCIE experts is often limited during an urgent situation. This can cause a drop in income for your company, upset customers, unproductive employees, and distracted executives. By utilizing Progent, you can get in touch with a qualified consultant who can provide expertise when you need it to get your network operating.

Because Progent charges for phone support by the minute, your business pays just for technical help provided. Progent asks for no initialization charge. Some online consulting organizations have substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple pricing mechanism save you from unexpectedly large tabs for fast repairs.

If your Connecticut company needs immediate technical assistance, find out how to contact Progent's UNIX, Linux, Solaris, Mac OS X, or CCIE experts by going to Progent's phone-based help, telephoning 866-776-4368, or e-mailing information@progent.com.

Why is Progent's Online Technical Support Program Special?
Progent's experienced staff of online support engineers possesses a broad array of in-depth computer skills. This allows Progent's online technical support specialists to deal successfully with the most challenging technical problems more quickly than is feasible with ordinary third-party service firms or with the internal IT resources usually found in small or mid-size businesses. Progent has refined the technology and skills to fix technical issues efficiently in many different computer configurations that incorporate combinations of UNIX/Linux, Sun Solaris, Mac OS X, Microsoft, and Cisco products. (Refer to Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CISCO CCIE service specialists have qualified for major certifications including Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also hold a number of key Cisco Systems certifications such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

In order to help companies who maintain networks based on a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows operating systems, Progent's remote service group offers the assistance of support specialists with prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent offers remote support from engineers with major security certifications including CISM Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's expertise combined with Progent's cooperative approach to fixing technical difficulties streamlines trouble ticket escalation, if needed, to experts with sufficient background to deal with unusually intractable jobs. This speeds up resolutions of urgent problems, avoids network downtime, and reduces maintenance bills.

For businesses throughout Connecticut, Progent offers virtually instant remote contact with UNIX/Linux, Solaris, Apple Mac OS X specialist for urgent expertise to repair technical problems that are impacting productivity but are outside the experience of your ordinary IT support organization. Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, and CCIE-qualified support professionals can analyze your system via state-of-the-art remote troubleshooting technologies that allow them to perform rapid and affordable analysis and resolution of critical computer problems.

Services Progent's Phone-based Support Experts Can Offer Your Connecticut Company
Progent's service specialists can deliver advanced help for a comprehensive set of UNIX, Apple, Cisco, and Microsoft technologies including:

Online Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote computer support staff can assist Connecticut small businesses to maintain a large array of IT products and technologies including system infrastructure, email support, security consulting for computer systems and company operations, Windows coexistence with UNIX, Linux, Solaris, or Apple Mac platforms, virtual server options for processor economization and streamlined management, and migration from older applications to modern environments based on newer versions of UNIX, Linux, Solaris, Apple Mac OS X, or Windows.

Progent's service professionals offer online troubleshooting for computers powered by major derivatives of UNIX such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or common Linux platforms including RedHat Linux, SUSE, Debian-GNU and Slackware Linux.

Cisco Systems Network Infrastructure and Security Products
Progent leads the IT consulting arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network engineers who qualify for this rare credential by completing strenuous testing supervised by Cisco. Usually Cisco CCIEs are hired by large corporations or national Internet service providers (ISPs), and as a result their help is not conveniently available to the general public.

Progent is one of the only computer support providers that ensures that Cisco CCIEs are available to support small and medium sized organizations. Also, Progent offers fast access to a CCIE by phone so you can get timely support for urgent system problems that are impacting your business but are beyond the experience of your local IT support group. Progent's CCIE engineers can access your network via secure remote support technology in order to execute fast and affordable analysis and repair of urgent network anomalies. To learn more information concerning Progent's support for Cisco Systems infrastructure, see Cisco Systems Technology Engineering Expertise.

Gold Partner for Remote Technical Support for Windows
Progent's Microsoft-qualified remote service professionals offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of platform practice areas including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint Server design, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Certified Security Specialists
Progent provides you the services of accredited CISM and ISSAP security consultants who offer a variety of security solutions to improve the resistance of your UNIX, Linux, Solaris, or Mac OS X environment against assaults or help your business to revive fast from an attack. Security solutions provided Progent include: comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds and Nikto; fast recuperation from malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 automated monitoring. To learn additional information about Progent's security expertise for small and medium-size companies, refer to Progent's Engineering Expertise for System Security.

Applications Services: Training, Custom Programming, Problem Solving
Progent's Mac technology consultants can promote the creative aspect of Mac environments by providing help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Group can supply professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. For more about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

Help Desk Call Center Service and Outsourcing Options
Progent offers a variety of programs for Help Desk assistance including UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended mainly for companies who need the timely availability of a professional Call Center but who have relatively small funds and internal support resources. Progentís Virtual Help Desk is a seamless supplement to your current Helpdesk team. Progent can act as a primary Call Center for your organization, represent an escalation alternative for the most challenging network problems, or be ready in overflow situations when your other resources are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an effective new Call Center or enhancing your existing one, evaluating or customizing Call Center application software to address the special needs of your business, or adding supplemental staff to operate remotely with your in-house Help Desk resources to handle high-demand scenarios such as system upgrades. For more information about Progent's Help Desk Call Center support and outsourcing services, refer to Progent's Call Center Services.

Progent's Online Technical Support Tools
Progent's highly evolved customer support reporting system includes comprehensive records of all support provided to Progent's customers. Every active Progent team engineer has the benefit of the history of services provided to every client by any team member. This archive of issues and solutions is organized as a conveniently accessible internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's certifications with key vendors such as Cisco and Microsoft make available other extensive support databases and to manufacturers' in-house technical personnel that enable Progent's remote consulting specialists to find the best solutions quickly.

Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Now
To see how you can get in touch with a UNIX, Linux, Solaris, Mac OS X engineer or a Cisco CCIE for emergency phone-based consulting support in Connecticut, phone 1-800-993-9400 or visit Expert Online Computer Support.

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