If your company network is in Connecticut you now have fast remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE consultant to assist with the toughest problems that threaten your network. Progent maintains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals accessible remotely of any independent support firm in the United States. Rates are competitive, billing is per minute, sign-up is fast, and service is world class.

If your Connecticut organization is outside of larger urban areas including Bridgeport, New Haven, Hartford, or Stamford, the availability of UNIX or CCIE-certified experts could be limited when you have a crisis. This can cause lost revenue for your business, upset clients, idle employees, and defocused management. By calling Progent, you have access to a certified engineer who can offer expertise when you have to have it to get your information system running.

Since Progent bills for telephone-based service by the minute, your business pays exclusively for technical help delivered. Progent requires no startup surcharge. Some online support firms demand large minimum payments or bill for each fifteen minutes or longer. Progent's fine granularity and straightforward pricing policy save you from large bills for speedy solutions.

If your Connecticut company requires technical help for UNIX/Linux, Sun Solaris, Apple Mac OS X or Cisco technology, go to Progent's online support, call 866-776-4368, or go to Contact Progent.

What Makes Progent's Remote Support Program Unique?
Progent's seasoned staff of remote consulting engineers possesses a broad range of world-class information technology skills. This enables Progent's online technical support specialists to deal successfully with the most challenging technical problems faster than is feasible with typical third-party service organizations or with the internal IT staff commonly available to small or mid-size companies. Progent has developed the tools and experience to repair technical issues economically in a wide variety of computer environments that feature combinations of UNIX, Linux, Solaris, Mac OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Mac, and CCIE service specialists have been awarded professional credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service team members also have a variety of key Cisco certifications which include Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

In order to assist companies who run environments featuring a combination of UNIX/Linux and Microsoft Windows technology, Progent's online support team offers the help of engineers with prestigious Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide advanced security expertise, Progent offers phone-based support from engineers who have qualified for important security credentials such as CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's technical knowledge combined with Progent's group approach to fixing technical problems allows service escalation, if appropriate, to specialists with sufficient background to resolve particularly tough problems. This speeds up resolutions of urgent network problems, prevents network disruption, and minimizes technical support bills.

For companies throughout Connecticut, Progent allows fast online contact with UNIX, Linux, Solaris, Mac OS X specialist for emergency support to repair network problems that are damaging your business but are beyond the experience of your ordinary computer support organization. Progent's UNIX/Linux, Solaris, Apple Mac, and Cisco CCIE-qualified engineers can interface with your system using state-of-the-art remote troubleshooting tools that allow them to provide quick and economical analysis and resolution of critical network problems.

Troubleshooting Services Progent's Remote Consulting Experts Can Offer Your Connecticut Company
Progent's service specialists are qualified to deliver advanced help for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft products and technologies such as:

Online Expertise for UNIX/Linux, Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote network service staff can help Connecticut small businesses to maintain a large set of information products and technologies including network architecture, email support, security expertise for computer systems and company operations, Microsoft Windows coexistence with UNIX/Linux, Solaris, or Apple Mac OS X platforms, VMware options for processor consolidation and streamlined management, and moving from dated systems to current environments powered by newer versions of UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft Windows.

Progent's support professionals can provide online technical help for systems based on popular derivatives of the UNIX operating system such as: Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or mainstream Linux packages including RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Technology
Progent is unmatched in the network support arena for offering fast and economical access to Cisco CCIEs. CCIEs are sought-after networking engineers who qualify for this prestigious credential by completing intense examinations given by Cisco. In most cases Cisco CCIEs work for large enterprises or nationwide Internet service providers (ISPs), and as a result their expertise is not readily accessible to small and midsize businesses.

Progent is among the rare network consulting providers that makes sure that CCIEs are accessible to assist small and medium sized businesses. In addition, Progent facilitates convenient contact with a CCIE via phone so that you can receive timely help for critical network issues that are impacting your productivity but are outside the competence of your usual IT maintenance providers. Progent's CCIE consultants can connect to your network using state-of-the-art remote support technology in order to perform fast and affordable diagnosis and remediation of serious network anomalies. To learn additional information concerning Progent's expertise in Cisco network appliances, refer to Cisco Technology Professional Services.

Gold Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified online support engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of technology expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 R2 maintenance, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server development, Lync integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

Qualified System Security Experts
Progent offers you the services of certified CISM, CISSP and ISSAP security professionals who offer a variety of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, or Mac OS X network against assaults or help your business to recuperate quickly from an attack. Security solutions available from Progent include: extensive security evaluation utilizing platforms such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 automated monitoring. To learn more on Progent's security expertise for small and midsize companies, visit Progent's Engineering Support for Network Security.

Applications Services: Training, Custom Development, Troubleshooting
Progent's Apple Mac technology consultants can support the creative facets of Mac environments by offering consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Team can supply in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. To find out more concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

Call Center Service and Outsourcing Options
Progent provides a selection of service offerings for Call Center services including UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing.

Progent's Call Center Outsourcing Services are designed primarily for businesses who require the immediate availability of an effective Help Desk but who have limited budgets and IT management resources. Progent’s Virtual Help Desk is a seamless extension of your existing Helpdesk staff. Progent can operate as a main Call Center for your business, serve as an escalation resource for the most challenging network issues, or be available in those situations when your ordinary service providers are swamped. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Call Center or improving your existing one, evaluating or customizing Call Center software products to meet the special requirements of your company, or adding supplemental personnel to operate online in conjunction with your in-house Help Desk resources during high-demand events like software migrations.

Progent is a Microsoft Gold Partner as well as an authorized Cisco Partner and Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft experts can give your clients easy access to a reliable support team with years of experience in telephone-based support and remote access repair service for small and medium-size business networks. Progent's concentration is on earning the Help Desk Call Center a respected recognition as a solid contributor to business success, and Progent's goal is to fix and not just report problems. To find out more information on Progent's Call Center support and outsourcing services, visit Progent's Help Desk Call Center Services.

Progent's Online Support Tools
Progent has developed a collection of optimized technologies, refined during years of field experience, dedicated to promoting the highest quality of service for providing online engineering help and troubleshooting for small and medium-size business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN offsite connectivity allows the consultants of Progent's Technical Response Center to connect to your network remotely without breaching corporate security.

Progent's highly evolved customer support reporting application includes extensive records of all support provided to Progent's clients. Every authorized Progent team engineer has the benefit of the details of services delivered to every client by any team member. This database of problems and fixes is structured as an easily accessible proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's partnerships with major industry leaders including Cisco and Microsoft make available additional vast support databases and to manufacturers' internal engineering staff that allow Progent's remote consulting specialists to arrive at the best solutions quickly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Now
To see how you can get in touch with a UNIX/Linux engineer or a Certified CCIE for urgent phone-based engineering expertise in Connecticut, call 1-800-993-9400 or go to Urgent Online Computer Support.

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