If your business computer network is in Connecticut you now have quick online access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to assist with the toughest issues affecting your IT network. Progent retains among the most extensive teams of UNIX and CCIE-certified consultants accessible remotely of any independent service organization in the U.S. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.
In case your Connecticut company is situated away from major metropolitan areas including Bridgeport, New Haven, Hartford, or Stamford, support from UNIX or Cisco CCIE experts may be problematic when you have an emergency. This could mean lost income for your company, upset customers, idle workers, and defocused management. By utilizing Progent, you have access to a certified consultant who can deliver expertise whenever you have to have it to get your information system running.
Since Progent charges for phone support per minute, your business pays exclusively for services provided. Progent imposes no startup fee. Some online consulting firms apply large minimum payments or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing policy avoid large invoices for quick fixes.
If your Connecticut business needs immediate phone-based assistance, find out how to talk to Progent's UNIX/Linux, Sun Solaris, Mac OS X, or CISCO CCIE engineers by going to Progent's phone-based help, calling 866-776-4368, or emailing email@example.com.
What Makes Progent's Remote Technical Support Services Unique?
Progent's experienced staff of remote consulting professionals possesses a wide range of world-class computer knowledge. This enables Progent's remote technical support experts to resolve the most complex network trouble faster than is possible with typical independent support firms or with the internal support resources commonly found in small or mid-size companies. Progent has refined the tools and skills to fix problems economically in a wide variety of network environments that feature mixtures of UNIX/Linux, Sun Solaris, Mac, Microsoft Windows, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Mac, and CCIE consultants have been awarded major credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also hold a number of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
In order to assist businesses who run networks featuring a combination of UNIX/Linux and Microsoft Windows operating systems, Progent's online support team makes available the assistance of support specialists with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security expertise, Progent provides online support from engineers who have earned major security certifications such as CISM consultants, CISSP experts, and ISSAP consultants. The scope of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing technical difficulties allows trouble ticket escalation, if appropriate, to experts with sufficient background to resolve particularly intractable jobs. This speeds up remediation of urgent network problems, avoids network downtime, and reduces maintenance bills.
For companies in the state of Connecticut, Progent allows immediate remote contact with UNIX, Linux, Sun Solaris, Apple Mac specialist for critical assistance to fix technical problems that are damaging business productivity and are beyond the comfort zone of your in-house IT maintenance group. Progent's UNIX/Linux, Solaris, Mac OS X, and Cisco CCIE-qualified support professionals can analyze your system with the latest remote troubleshooting utilities in order to deliver quick and efficient diagnosis and repair of serious network problems.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Provide Your Connecticut Business
Progent's online professionals are qualified to offer advanced help for a comprehensive set of UNIX, Apple Mac, Cisco Systems, and Microsoft solutions such as:
Get in Touch with a UNIX/Linux or Cisco Systems Technical Assistance Specialist Immediately
Remote Expertise for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX, Linux, Solaris, and Mac OS X remote computer service team can assist Connecticut companies with a large set of information products and technologies that include system infrastructure, email support, security consulting for computer systems and business operations, Microsoft Windows coexistence with UNIX, Linux, Solaris, or Apple Mac OS X systems, virtual server technologies for processor consolidation and streamlined management, and migration from legacy systems to contemporary solutions powered by newer versions of UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft Windows.
Progent's support experts offer online troubleshooting for computers powered by leading variants of the UNIX OS including:
Mac OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or familiar Linux packages including
Cisco Network Architecture and Security Solutions
Progent is unmatched in the computer support industry for offering fast and affordable access to Cisco CCIEs. Cisco-certified CCIEs are high-level network professionals who earn this prestigious credential only after intense testing administered by Cisco. Usually Cisco CCIEs are employed by large corporations or nationwide ISPs, and as a result their expertise is not conveniently accessible to the general public.
Progent is among the only IT service firms that ensures that CCIEs are available to assist small and mid-size organizations. In addition, Progent facilitates fast access to a Cisco CCIE by phone so that you can receive timely assistance for urgent network issues that are impacting your business but are not within the comfort zone of your local IT support group. Progent's CCIE engineers can connect to your system via the latest remote support tools to perform quick and affordable diagnosis and remediation of serious network trouble. To find out more concerning Progent's expertise in Cisco Systems network appliances, visit Cisco Systems Technology Professional Services.
Microsoft Gold Certified Partner for Phone-based Expertise for Windows
Progent's Microsoft-qualified remote support engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform practice areas including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Lync integration and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
Microsoft SQL Server 2012 programming and SQL Server 2014 upgrades,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Certified System Security Engineers
Progent provides you the services of accredited CISA, CISM, and ISSAP security professionals who can deliver a variety of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, or Mac OS X environment against assaults or assist you to revive fast from an attack. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and utilities from Metasploit and Nikto; efficient recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up continual proactive monitoring. To learn additional information on Progent's security support for small and medium-size companies, go to Progent's Professional Services for Network Security.
Applications Services: Training, Programming, Integration
Progent's Mac technology experts can support the creative aspect of Mac computing by offering help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Group can supply in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. For additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Help Desk Support Options
Progent offers a selection of programs for Call Center services including UNIX/Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Operations Consulting and Staffing.
Progent's Help Desk Outsourcing Services are intended primarily for businesses who need the immediate availability of an effective Help Desk Call Center but who have relatively small funds and IT management resources. Progent’s Virtual Help Desk is a seamless extension of your existing Help Desk resources. Progent can operate as a main Call Center for your business, represent an escalation alternative for tough technical issues, or be ready in overflow instances when your other service providers are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an efficient new Help Desk or improving your current one, selecting or programming Call Center application software to meet the particular needs of your business, or providing supplemental staff to work remotely with your internal Help Desk Call Center resources to handle demanding scenarios such as system upgrades.
Progent is a Microsoft Gold Certified Partner as well as an authorized Cisco Partner and Progent's Call Center team of experienced UNIX, Linux, Solaris, Apple Mac, Cisco Systems and Microsoft experts are ready to provide your customers instant access to a large support team with years of background delivering phone help and online repair service for small and midsize business networks. Progent's concentration is on giving the Help Desk a positive recognition as a significant contributor to company success, and Progent's target is to fix rather than merely record problems. For more information about Progent's Call Center outsourcing, visit Progent's Help Desk Services.
Progent's Remote Service Tools
Progent's sophisticated customer support reporting system stores thorough documentation of all support provided to Progent's customers. Every authorized Progent team consultant has the benefit of the details of services provided to each customer by any staff member. This archive of trouble tickets and fixes is structured as a conveniently retrievable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's certifications with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and to manufacturers' in-house technical personnel that enable Progent's online service experts to come up with the best solutions promptly.
To see how you can ask a UNIX/Linux engineer or a Cisco CCIE for urgent phone-based engineering expertise in Connecticut, call 1-800-993-9400 or visit Expert Online Network Support.