If your company IT network is in Connecticut you can now get quick remote access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE expert to assist with critical issues affecting your IT network. Progent retains one of the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts available by phone of any nationwide support firm in the country. The cost is affordable, billing is by the minute, sign-up is immediate, and support is world class.

If your Connecticut organization is situated far from major urban areas like Bridgeport, New Haven, Hartford, or Stamford, support from UNIX or CCIE-certified experts may be limited when there's a network crash. This could mean a loss of income for your company, angry clients, idle workers, and defocused management. By contacting Progent's online services, you can get in touch with a certified consultant ready to deliver help whenever you require it to keep your computer network running.

Because Progent charges for remote service by the minute, your business owes just for support received. Progent requires no initialization fee. Some remote service organizations apply large minimum time requirements or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing model eliminate unexpectedly large bills for quick fixes.

If your Connecticut business requires immediate online help, find out how to talk to Progent's UNIX/Linux, Solaris, Mac, or CCIE engineers by going to Progent's nationwide online support, phoning 1-800-993-9400, or emailing information@progent.com.

Why is Progent's Remote Technical Support Program Unique?
Progent's experienced team of remote support engineers haves a broad array of world-class information technology skills. This enables Progent's remote service experts to resolve the most challenging network trouble faster than is feasible with ordinary third-party service organizations or with the internal IT resources usually available to small businesses. Progent has delivered online support to clients in every state in the United States and has refined the technology and skills to fix problems economically in many different computer environments that feature combinations of UNIX/Linux, Sun Solaris, Mac, Microsoft Windows, and Cisco products.

Progent's UNIX, Linux, Sun Solaris, Mac OS X, and CISCO CCIE support experts have been awarded major credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service team members also have a number of high-level Cisco certifications such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To assist businesses who maintain environments based on a mix of UNIX/Linux and Microsoft operating systems, Progent's online support team can provide the assistance of engineers who hold important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering advanced security expertise, Progent provides remote contact with professionals with important security credentials including Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants. The range of Progent's expertise coupled with Progent's team-oriented approach to fixing technical problems allows trouble ticket escalation, if appropriate, to specialists with sufficient competence to resolve particularly intractable jobs. This speeds up resolutions of serious network problems, avoids system disruption, and minimizes technical support bills.

For organizations throughout Connecticut, Progent allows fast online communication with UNIX, Linux, Solaris, Mac specialist for emergency support to fix network issues that are impacting business productivity and are outside the skill set of your on-hand IT support resources. Progent's UNIX, Linux, Solaris, Apple Mac OS X, and Cisco CCIE-qualified service team can connect to your system using the latest remote troubleshooting tools that allow them to perform rapid and affordable analysis and resolution of critical network problems.

Troubleshooting Services Progent's Remote Support Specialists Can Provide Your Connecticut Company
Progent's network engineers are qualified to offer expert help for an extensive array of UNIX/Linux, Apple Mac, Cisco, and Windows products and technologies including:

Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Apple Mac Environments
Progent's UNIX, Linux, Sun Solaris, and Apple Mac online technical service staff can assist Connecticut small businesses to maintain an extensive set of computer products and technologies such as system infrastructure, email solutions, security expertise for networks and company operations, Windows coexistence with UNIX/Linux, Solaris, or Apple Mac platforms, VMware products for server economization and centralized administration, and moving from legacy applications to contemporary solutions based on newer versions of UNIX, Linux, Solaris, Mac OS X, or Microsoft Windows.

Progent's support professionals offer remote troubleshooting for computers based on major derivatives of the UNIX OS including: Apple Mac OS X, Sun Solaris, IBM AIX OS, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux platforms such as RedHat, SUSE, Debian GNU/Linux and Slackware Linux.

Cisco Network Architecture and Security Solutions
Progent leads the computer support industry for providing immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network consultants who qualify for this prestigious certification by completing intense testing supervised by Cisco. In most cases CCIEs work for large corporations or nationwide Internet service providers (ISPs), and so their help is not easily available to smaller companies.

Progent is among the few network support providers that makes sure that CCIEs are accessible to assist small and mid-size companies. Also, Progent offers fast contact with a CCIE via phone so that you can benefit from immediate assistance for urgent system problems that are hurting your business but are not within the scope of your local system maintenance resources. Progent's CCIE engineers can access your system using sophisticated remote troubleshooting tools to execute rapid and affordable analysis and resolution of serious network trouble.

CCIE certified engineers from Progent can assist your company to design, configure, and maintain a converged business network that can simplify business processes, reduce expenses, and speed time to profitability. By offering Cisco broadband routers experience with Cisco Catalyst switches support and Cisco Aironet wireless technology configuration help, Progent can dramatically enhance the strategic value of your information system in Connecticut. To find out more information concerning Progent's expertise in Cisco Systems infrastructure, refer to Cisco Technology Consulting Expertise.

Microsoft Gold Certified Partner for Phone-based Expertise for Microsoft Windows
Progent's Microsoft-qualified online service professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2013 migration, Exchange Server 2010 monitoring and support, SharePoint 2013 development, Lync Server implementation and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2008 programming and Microsoft SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server planning, and Small Business Server support.

Qualified Network Security Specialists
Progent provides you access to qualified CISM, CISA and CISSP security consultants who offer a range of system protection services that can bolster the resistance of your UNIX/Linux, Solaris, or Apple Mac OS X environment against assaults or assist your business to recover promptly from a breach. Security solutions offered by Progent include: extensive security evaluation using platforms such as GFI LANguard NSS, AMAP Application Scanner, and utilities from Solar Winds and Netcat; efficient recovery from virus and worm attacks; setting up firewalls; planning secure architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and setting up continual network monitoring. To learn more information about Progent's security services for small companies, visit Progent's Engineering Expertise for System Security.

Business Applications Services: Online Classes, Custom Programming, Problem Solving
Progent's Mac consultants can promote the creative aspect of Macintosh computing by providing help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Group can supply professional consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications including CRM, Project, Microsoft Office Word, and Excel. For additional information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

Call Center Support Alternatives
Progent offers three service offerings for Call Center assistance that include UNIX, Linux, Solaris, Apple Mac OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing Services.

Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who need the timely accessibility of an effective Call Center but who have limited funds and internal support resources. Progent’s Virtual Help Desk is a transparent supplement to your existing Helpdesk team. Progent can operate as a primary Call Center for your organization, represent an escalation alternative for the most challenging network problems, or be available in those situations when your other service providers are swamped. Progent's Call Center Consulting Services can assist you in establishing an efficient new Help Desk or enhancing your current one, selecting or programming Help Desk software products to address the special requirements of your company, or adding supplemental personnel to operate online with your in-house Call Center group to deal with high-demand scenarios such as software migrations. To learn additional information concerning Progent's Help Desk Call Center support, refer to Progent's Help Desk Call Center Support.

Progent's Remote Technical Support Tools
Progent has deployed an arsenal of optimized technologies, evolved over many years of field experience, dedicated to allowing the highest standard of service for delivering online technical support and repair for small business IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN offsite connectivity allows the experts of Progent's Technical Response Center to link to your system remotely without compromising network security.

Progent's advanced customer support database application keeps thorough records of all support provided to Progent's customers. Every active Progent staff engineer has the benefit of the details of support delivered to each customer by any staff engineer. This archive of issues and solutions is organized as a readily searchable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's certifications with major vendors such as Cisco and Microsoft make available other vast support databases as well as to manufacturers' internal support personnel that allow Progent's online service experts to arrive at the optimal resolutions promptly.

Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Systems Network Support Expert Now
To find out how to contact a UNIX, Linux, Solaris, Mac OS X consultant or a Certified CCIE for emergency phone-based engineering support in Connecticut, phone 1-800-993-9400 or go to Urgent Remote Computer Support.

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