If your business computer network is in Connecticut you now have quick online access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to assist with the toughest issues affecting your IT network. Progent retains among the most extensive teams of UNIX and CCIE-certified consultants accessible remotely of any independent service organization in the U.S. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.

In case your Connecticut company is situated away from major metropolitan areas including Bridgeport, New Haven, Hartford, or Stamford, support from UNIX or Cisco CCIE experts may be problematic when you have an emergency. This could mean lost income for your company, upset customers, idle workers, and defocused management. By utilizing Progent, you have access to a certified consultant who can deliver expertise whenever you have to have it to get your information system running.

Since Progent charges for phone support per minute, your business pays exclusively for services provided. Progent imposes no startup fee. Some online consulting firms apply large minimum payments or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing policy avoid large invoices for quick fixes.

If your Connecticut business needs immediate phone-based assistance, find out how to talk to Progent's UNIX/Linux, Sun Solaris, Mac OS X, or CISCO CCIE engineers by going to Progent's emergency online support, calling 1-800-993-9400, or emailing information@progent.com.

What Makes Progent's Online Support Services Unique?
Progent's seasoned team of online support engineers possess a wide array of world-class information technology knowledge. This allows Progent's online service specialists to deal successfully with the most complex technical problems faster than is possible with ordinary independent service firms or with the internal IT resources usually found in small companies. Progent has provided remote services to clients in each state in the United States and has refined the tools and skills to fix problems economically in many different computer configurations that feature combinations of UNIX/Linux, Sun Solaris, Apple Mac, Microsoft, and Cisco products.

Progent's UNIX/Linux, Solaris, Mac, and CISCO CCIE service specialists have been awarded professional credentials including Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support engineers also have a variety of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies who run environments powered by a mix of UNIX/Linux and Microsoft operating systems, Progent's phone-based service group offers the assistance of engineers who hold important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent offers online support from professionals who have been awarded a variety of security certifications such as CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise coupled with Progent's group approach to fixing technical difficulties allows trouble ticket escalation, if needed, to experts with relevant background to deal with unusually tough support calls. This accelerates resolutions of serious problems, avoids system unavailability, and minimizes technical support invoices.

For companies in the state of Connecticut, Progent enables fast online communication with UNIX, Linux, Solaris, Apple Mac consultant for urgent expertise to fix computer problems that are threatening productivity and are outside the experience of your ordinary computer service organization. Progent's UNIX, Linux, Sun Solaris, Mac OS X, and Cisco CCIE-qualified service team can analyze your system using the latest remote troubleshooting utilities in order to perform rapid and affordable diagnosis and repair of critical IT issues.

Troubleshooting Services Progent's Remote Consulting Specialists Can Provide Your Connecticut Business
Progent's service specialists are qualified to deliver expert assistance for an extensive array of UNIX/Linux, Apple OS X, Cisco Systems, and Windows products and technologies such as:

Remote Troubleshooting and Consulting for UNIX, Linux, Solaris, and Mac OS X Systems
Progent's UNIX, Linux, Solaris, and Apple Mac online network service team can help Connecticut small businesses with a broad array of information products and technologies that include network architecture, messaging support, security expertise for computer systems and business operations, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Mac OS X platforms, VMware options for processor economization and centralized management, and migration from legacy applications to contemporary environments based on updated versions of UNIX/Linux, Sun Solaris, Apple Mac OS X, or Windows.

Progent's service experts can provide remote technical help for systems based on popular variants of the UNIX OS such as: Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products including RedHat, SUSE Linux, Debian-GNU and Slackware.

Cisco Systems Network Architecture and Security Solutions
Progent leads the network support arena for providing fast and economical communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after network engineers who qualify for this advanced credential by completing thorough testing given by Cisco. Usually Cisco CCIEs are employed by large corporations or nationwide ISPs, and consequently their help is not easily available to small businesses.

Cisco authorized engineers from Progent can help you to design, setup, and maintain an integrated information system that can simplify operations, reduce expenses, and speed time to productivity. By providing Cisco integrated services routers experience with Cisco Catalyst switches support and Cisco Aironet wireless products integration help, Progent can significantly enhance the business value of your information system in Connecticut. To see more concerning Progent's services for Cisco infrastructure, visit Cisco Systems Technology Professional Expertise.

Gold Partner for Phone-based Expertise for MS Windows
Progent's Microsoft-certified remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 integration, Windows Server 2008 R2 installation, Exchange 2010 deployment, SharePoint 2010 application development, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2008 programming and SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server training, and SBS Server support.

Certified Security Experts
Progent offers you contact with expert CISA, CISM, and ISSAP security professionals who can deliver a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, or Mac OS X network against attacks or assist your business to recuperate rapidly from a penetration. Security solutions provided Progent include: comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and utilities from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring. For more about Progent's security expertise for small businesses, refer to Progent's Consulting Support for Network Security.

Business Applications Support: Online Classes, Custom Programming, Problem Solving
Progent's Mac experts can support the creative facets of Macintosh computing by providing consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.

Progent's Application Experts Group can supply professional engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Project, MS Word, and Office Excel. For additional information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

Help Desk Support Alternatives
Progent provides a selection of service offerings for Help Desk Call Center assistance including UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended primarily for businesses who need the immediate availability of a professional Help Desk but who have relatively small funds and internal support resources. Progent’s Virtual Help Desk is a seamless extension of your current Help Desk team. Progent can act as a main Call Center for your organization, serve as an escalation alternative for the most challenging network issues, or be ready in overflow situations when your other service providers are too busy. Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center application software to meet the special needs of your company, or adding supplemental personnel to operate remotely in conjunction with your in-house Help Desk Call Center group to handle demanding scenarios like system upgrades.

Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Systems Partner and Progent's Call Center team of seasoned UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft experts can provide your customers easy communication with a large support resource with extensive background delivering telephone-based support and remote access troubleshooting for small and midsize business information systems. Progent's focus is on giving the Call Center a respected recognition as a solid driver of business performance, and Progent's aim is to resolve and not just report problems. To read additional information on Progent's Call Center support and outsourcing services, see Progent's Call Center Support.

Progent's Remote Service Tools
Progent's powerful customer support database application stores extensive documentation of all support delivered to Progent's clients. Each active Progent staff engineer has access to the details of services delivered to every client by any staff engineer. This archive of trouble tickets and resolutions is organized as an easily searchable internal database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's partnerships with key industry leaders including Cisco Systems and Microsoft permit access to other extensive technical support knowledge bases as well as to vendors' internal support personnel that enable Progent's online service specialists to find the best resolutions quickly.

Get in Touch with a UNIX/Linux or Cisco Systems Network Assistance Expert Immediately
To see how to get in touch with a UNIX, Linux, Solaris, Mac OS X consultant or a Certified CCIE for emergency phone-based professional assistance in Connecticut, call 1-800-993-9400 or visit Urgent Remote Network Support.

© 2002-2013 Progent Corporation. All rights reserved.