Fresno Work from Home Employees Configuration Support and Consulting
System Design, Integration, Administration and Call Center Consulting and Support Services
Expanding your remote workforce may have a major effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Fresno company to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for getting you past challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Fresno, California businesses to with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support an at-home work environment can be particularly complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and laptops, routers, and Wi-Fi APs from various manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online support for both legacy and current technologies in virtual office venues enables you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for making necessary updates. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:
- VPN technology allows you to create a secure tunnel for authorized at-home employees to use IT assets situated at your company datacenter or in the cloud. Progent's consultants can help your company to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a teleworker to see and interact with a data center PC's desktop. This technology provides network managers substantial control over the computing environment of at-home employees and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent offers expert remote support for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause performance as well as cybersecurity problems. Progent can assist you to resolve these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless AP integration help.
- Internet access methods affect the speed and reliability of connections between at-home workers and the corporate network. Mission-critical processes might require redundant Internet access in the event the primary connection fails. Progent can provide expertise for selecting ISPs, selecting sensible service bundles, and setting up high-availability Internet access. Refer to Internet access integration services.
VoIP Integration for Teleworkers
Extending the business phone environment to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's current or legacy products for IP voice solutions. Progent can help organizations of any size to design or tune a remote VoIP environment that provides the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations tune their existing Cisco VoIP systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can assist you to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to support these VoIP solutions and deliver online deployment and debugging services.
Video Conferencing for At-Home Workers
A wide range of voice/video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat, and content sharing for both local workers and at-home workers. Many organizations utilize a mix of products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading communications platform that enables real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business client software to accommodate your remote employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's consulting expertise for Cisco Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to optimize your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing information throughout multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their original publication and can assist your company to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to promote collaboration and information sharing by offering policy-based access to data, workflow, and utilities for looking through enterprise-wide business data. SharePoint permits you to create protected web portals that allows remote workforce to see and update aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For information about Progent's SharePoint consulting services, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see integration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can access them safely through a web browser. Provided with Microsoft 365, OneDrive allows home employees to jointly author files. Revisions created offline are automatically uploaded when you go back online. For details about Progent's expertise for OneDrive, visit Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent offers fast and affordable remote support for helping organizations to create, manage and troubleshoot cohesive network models that include physical data centers, remote workers, branch offices, plus cloud resources. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers resolve problems with public cloud connectivity, authentication, and security.
Microsoft Azure is a popular platform for public cloud services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred cloud-based services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Azure, refer to Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's popular family of client productivity software and cloud services offered on a subscription basis. Office apps and services are provided in a selection of bundles designed for users ranging from students and households to major enterprises. Progent offers fast and easy remote access to consultants familiar with Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For details about Progent's expertise for Microsoft Office 365, see Microsoft 365 consulting expertise.
Office 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Office 365 Exchange Online to run transparently with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange consultants can provide as-needed help to guide you past tough technical roadblocks and can also provide end-to-end project management outsourcing to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting services for Exchange Online, refer to Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's leading provider of cloud-based services. Progent offers fast and economical online contact with cloud connectivity consultants who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. For details about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud is a popular suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT resources with the Google Cloud Platform, and Progent's database experts can help you make your critical apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's management technology to administer and monitor your GCP ecosystem. For details, refer to Google Cloud Platform consulting expertise.
Help Desk Support for Telecommuters
A sudden, company-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active trouble tickets, enter details, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to supplement your existing Help Desk Call Center team by splitting delivery of Help Desk support services transparently between your regular support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide world-class technical support to your at-home workforce, visit Progent's Help Desk augmentation Services.
Security for Telecommuters
Teleworkers often use their own computers and work in an unsecured space. This increases their exposure to cyber attacks and demands careful use of security appliances, remote security monitoring, and the enforcement of policies that adhere to best practices. Progent's veteran team of certified cybersecurity experts can assist you to design, deploy and manage a compliant security solution that safeguards critical data in networks that include remote workers.
- Firewalls allow you to build a network that can be safely utilized by on-premises users and by teleworkers, mobile users, vendors, clients, and the public. Modern firewall appliances allow you to configure and manage appropriate access rights to different groups of users and to expand your network and modify your security as your company evolves and as network attacks become more complex. Progent works with both new and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, go to firewall configuration and support services.
- Online Endpoint Security Monitoring makes it possible to track the various devices used by telecommuters and either block or identify and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis to detect new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint device from the network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even when they are disconnected from the Internet. For more information about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.
- Security Audits can evaluate the exposure of your information system to all classes of outside and local security attacks for an environment that incorporates teleworkers. Progent can deploy online, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security gaps that can be found via the Internet. Progent's security assessment experts, which can be managed by network security experts with advanced credentials including CISM, ISSAP, and GIAC, can help your business to audit your procedures and policies and assess your WAN architecture to enable you to implement the highest level of security for your at-home workers.
Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and recovering vital data so as to avoid data loss and minimize recovery time in case of storage failures due to equipment breakdowns, software hiccups, human mistakes, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid environments that incorporate local data centers, public clouds, and at-home workers.
- Backup/Restore strategies for at-home workers must cover diverse kinds of personally owned endpoints. Progent offers fast remote help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity plans typically envision circumstances that call for a quick changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help you to produce, document and validate a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a unified solution for safeguarding critical information by controlling onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint computers of at-home workers can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for accessing data and networks, set passwords, establish VPN tunnels, determine how teleworkers share information, establish threat defense, ensure security compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS endpoints. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, visit Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that helps network administrators to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Fresno, California business, call
An index of content::
24-Hour Microsoft Exchange 2013 Performance Tuning On-site Support
Setup and Support Microsoft Exchange 2013
Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These improvements affect key facets of IT including ease of administration, availability, security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing remote support and management services for Exchange Server 2013.
Cisco VPN Computer Consultant
Award Winning Professionals Cisco RADIUS Security
Cisco's security and remote connectivity technology for small to mid-size companies offer a full array of manageable protection hardware and software to let you safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit best with your corporate goals.
Intrusion Protection Systems Testing
Intrusion Protection Systems Security Company
Progent provides small and mid-size businesses professional support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies such as Check Point Software, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security strategy and choose the right technologies from a variety of vendors to support your security goals while staying within your budget limits.
Photoshop CS5 Train
Adobe After Effects Learn
Progent's Mac consultants can support the creative aspect of Mac environments by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Specialists NetDocuments ndOffice
Consultants NetDocs and Azure
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for legal workflows. Progent can provide online guidance from NetDocuments experts who can assist legal departments and law firms to design, configure, administer, tune, or troubleshoot a document management system environment based on NetDocs.
Microsoft Experts Internet Security and Acceleration Server Network Engineer
Microsoft ISA 2004 Server Online Consulting
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security needs without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Consultant Microsoft Teams topology
Microsoft Expert Support and Integration Teams
Progent can help you to plan a migration to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
Cisco Certified Expert Amazon Marketplace Web Service Reports
Amazon MWS development Contract Development
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, lower their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
After Hours Small Business Network Remote Troubleshooting
Top Ranked Small Company Support and Help
If you have a company information system with 10 to 50 network clients, Progent's network outsourcing services save your company from over-reliance on an individual independent service provider while giving you cost-effective and dependable access to enterprise-class technical support. By delivering network support service when you require it, providing specialized knowledge for key applications, delivering unique services such as 24x7 network monitoring, and charging only for services you use, Progent offers you an affordable way for maximizing the profitability of your small office network. Progent is the smart way for small organizations to build and maintain a robust and secure information system and to benefit from quick access to the experienced help typically restricted to enterprises who can afford a large internal IT group.
Microsoft Experts Support Services SQL Server Business Intelligence
SQL Server Business Intelligence Remote Support
Progent’s Microsoft certified professionals can provide small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid creation of advanced business programs that offer your business a competitive advantage. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.
Cisco Certified Experts Meraki MS 200 Series Switch Remote Technical Support
Support and Setup Meraki Switch and AP
Cisco's Meraki MS line of access and distribution switches are intended for sites that go from small branches to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting to assist your company to plan and implement a productive network solution based on Meraki switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to maintain security, develop and test a disaster recovery strategy, and troubleshoot technical issues related to any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a unified networking solution.
Help Desk Software Selection and Deployment Technical Consultant
Help Desk Integration
The Help Desk support delivery model used by Progent's Technical Response Center gives small and midsize businesses an effective alternative to reliance on freelance consultants by offering broad expertise shared by numerous support teams, optional round-the-clock availability of urgent help, escalation capability to top-level engineers for handling even the most complex issues, support consistency and reliability, quick follow-up enforced by veteran IT service administrators, a choice of convenient mechanisms for initiating support tasks, plus a high level of process visibility enabled by ticket tracking and available through a web-based portal.
prime infrastructure Support and Setup
Consultant Flex Series Wireless Controller
Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
Online Support Services Fault Tolerant Inter-Office Connection
24x7 Microsoft Windows Cluster On-site Support
Progent’s Disaster Recovery/Business Continuity consultants offer in-depth backgrounds helping small organizations to reduce network downtime by offering cost-effective remote consulting for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore systems, and non-disruptive maintenance. Progent’s business continuity consultants can help you to plan and validate a sensible business continuity plan that matches your business goals and IT budget. Progent’s disaster recovery engineers can assist you to architect, deploy, and manage fault-tolerant technologies including redundant Internet access, virtualization, fail-over clustering, load balancing, transparent off-site backup, and multi-location data centers.
After Hours ASA 5500-X Firewall Professional
Technology Consulting Cisco ASA Firewall integration
The current ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
24x7 Support Onsite Technical Support
Network Consultants 24x7 Support
For mid-size businesses looking for network consulting services, Progent can deliver an array of alternatives including local help, remote support, phone-based Call Center, round-the-clock support with remote system monitoring, temporary staff augmentation, site relocation services, software development, and expert consultation. For medium-size businesses in California or other areas covered by Progent's onsite consultants, Progent offers expert on-premises help for fixing technical problems rapidly and affordably.
Expert Microsoft Certified Network Consultant Office 365 Exchange Online and on-premises Exchange
Office 365 Portal Computer Engineer
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help you with any facet of planning, integrating and debugging your hybrid Office 365/Exchange network. Progent's Exchange consultants can provide occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and on budget.
Office Wireless Help and Support
Building-to-building Wireless Outsourcing
Progent’s wireless professionals can help small companies plan, choose, evaluate, deploy and support protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of security that matches or exceeds wired connections. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you select and install the wireless link technology that fit best with your company needs.
Office Web App Specialists
Office Web App Design Consultants
Progent's Office and Office 365 experts can assist companies of any size to integrate Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick ROI and promotes improved business outcomes. Progent can help you to integrate Microsoft Office or Office 365 apps with one another and with additional core Microsoft technologies such as SharePoint Server, Exchange Server and SQL Server running on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility problems with various versions of Office desktop and offers customized online instruction to individuals and teams.
Windows Server Essentials Client Computer Backup Engineers
Remote Engineers Windows Server Essentials and Office 365
Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes local and virtualized cloud-based resources. Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting services for Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost advantages of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your network environment. Progent offers full-service project management support to help you plan and carry out an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers continuing consulting, technical support, and customized training.
Award Winning Microsoft Support Team
Support services Microsoft Windows
Progent’s IT outsourcing services offer affordable network consulting for small businesses. Whether it includes designing system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or developing a web-based business solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing network support budgets to grow in a more linear and controlled fashion than is feasible by building up a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available network foundation for your critical applications powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Technical Support Group Small Office
Cisco and Microsoft Certified IT Consultants Small Office
For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.
Onsite Technical Support SQL Server 2008
MS SQL Server 2008 Online Technical Support
Progent's Microsoft-Certified SQL Server engineers offer an array of support services to help small companies to plan, install, manage, and repair Microsoft SQL Server 2008 solutions so that they receive the maximum business benefit from this advanced database management platform. In addition, Progent offers assistance with system architecture, company-wide security, and custom software development to increase the business benefit of your SQL Server network.
WatchGuard Firebox M670 Firewall Security Contractors
WatchGuard SSL VPN Intrusion Detection
Progent provides consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Private Cloud Solutions Consultants
Engineers Private Cloud Solutions
Progent’s private cloud hosting service enables small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center on fully redundant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. You can use Progent’s private cloud to eliminate major investments in the purchase, maintenance, and management of computer hardware and facilities while benefiting the highest levels of network availability and security.
Specialist Microsoft Azure hybrid cloud solutions
Hybrid cloud integration Specialists
Progent offers advanced online consulting support to help organizations integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Microsoft Hyper-V 3.0 Server Virtualization Consultant
Consulting Services Windows Server 2012 R2 Hyper-V 3.0
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas such as secure multitenancy, agile network infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to benefit from Windows Server 2012 R2 Hyper-V to install and manage virtual servers to reduce IT expenses and enhance productivity.
Exchange 2007 Technology Consulting
Exchange 2007 Support Services
Progent's expert support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange 2007 support, repair, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Navision Application Consulting
Retail Management System Technology Consulting Services
Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your unique business needs. Progent’s Microsoft support experts offer experience in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce integration services for safe, company-wide resource sharing plus interfacing with CRM programs.
SQL Server Management Studio Consultant Services
SQL Server 2014 Delayed Durability Computer Consultants
SQL Server 2014 includes major improvements in key areas such as performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly with all workloads including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises services such as planning, deployment, management, remediation, and software development services to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Windows, UNIX, Solaris Integration Support
Solaris with Windows Technology Professional
Progent can help you to design and execute a smooth transition from a UNIX-based IT system to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce business discontinuity by designing an effective transition plan that protects your existing assets in UNIX application and technology. UNIX-to-Windows migration support expertise available from Progent include analysis of existing infrastructure, migration strategy and testing, Microsoft Exchange migration support, data and application software porting, and server and mass storage migration and consolidation.
Meraki MR66 Access Point Help and Support
Meraki Wireless AP Online Consulting
Progent's Cisco Meraki Wi-Fi AP experts provide remote and on-premises support services to help organizations of any size to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that delivers the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or device.
CRISC Certified Risk and Information Systems Control Specialist
Top Ranked Engineer CRISC Certified Risk and Information Systems Control Manager
Progent offers the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management strategy following best practices promoted by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Cisco Aironet Consulting Services
24/7 Support Cisco Aironet
Progent’s wireless professionals can help small companies plan, select, pilot, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a level of security that matches or exceeds wireline interfaces. Progent provides experience in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and install the wireless connectivity solutions that align best your business needs.
Nagios Online Consulting
Professionals Nagios for Linux
Nagios and MRTG are useful, Open Source monitoring tools that operate under the Linux OS and can be deployed to monitor UNIX networks, Microsoft Windows systems, or mixed-platform situations where Linux and Microsoft Windows coexist. Nagios allows network managers to track system services such as POP3, HTTP, SSH, and NNTP. MRTG lets you graph the bandwidth through SNMP-enabled network devices such as servers, routers, and switches. Progent's system integration engineers can assist you to utilize both these tools to tune and troubleshoot your network.
Polycom OTX Telepresence Consulting
Radvision XT5000 Consulting Services
Progent offers the support of a certified consultant with expertise deploying products from the leading video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can help your company to design, configure, upgrade, or troubleshoot a video conferencing environment that preserves your investment and maximizes the strategic value of your information system. Progent also offers the expertise of infrastructure consultants able to assist businesses of all sizes to create and troubleshoot a network that provides the performance, dependability, protection, and expandability you need to support your telepresence environment.
EMail Virus Computer Network Firms
24x7x365 Microsoft Exchange Migration Network Help
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and integrated email/telephony solutions for businesses. Progent provides affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, provide high availability email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
QTS/Herakles Internet Data Center Professionals
QTS Colocation Center Consultancy
The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation facility or if your company is planning on moving your main or offsite backup system to Herakles/QTS, Progent can provide a range of cost-effective services that include colocation relocation, equipment deployment and updates, network improvements, comprehensive project management services, virtual server configuration, remote monitoring, automated network management, application development, disaster recovery/business continuity planning, security assessment, and the support of the Progent Test Lab.
Biggest Exchange 2007 Remote Consulting
Exchange 2007 Online Troubleshooting
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2007 migration plan that avoids network disruption, simplifies long-term service requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2007 that are in keeping with your business needs.
SharePoint Server 2016 Integration Services
SharePoint Server 2019 Troubleshooting
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your workers or clients to connect to, manage, distribute and manipulate useful data, files, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient access across groups and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available inside and without a business network. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they’ve developed in a way that makes data convenient to find, download and re-use.
Windows Server 2019 Deduplication Network Engineer
Windows Server 2019 High Availability Technical Consultant
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your organization to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
DoubleTake Carbonite Software Availability Professional
Double-Take Software Backup On-site Support
DoubleTake/Carbonite Software publishes a family of products designed to deliver small and midsize businesses a range of affordable solutions for backing up and restoring vital workloads such as Microsoft Exchange Server, SQL, Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small business information networks to create an advanced level of fault tolerance and disaster recovery readiness at a budget-friendly price.
Private Cloud Solutions Consultant
Emergency Consultancy Private Cloud Solutions
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's production servers in a solution that delivers the highest level of dependability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting options are based upon proven virtualization techniques that allow small and midsize businesses with multi- platform environments to economize significantly on the expense of capital investments, infrastructure support, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Cisco VPN Specialists
VPN Setup and Support
Cisco's security and remote connectivity technology for small to medium sized businesses offer a complete array of easy-to-administer protection hardware and software to help you safeguard your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that fit best with your corporate objectives.
Les Kent has a 35-year track record of successful technology integration, business administration, marketing, and operations. He has demonstrated a talent for developing elegant IT solutions while working as a network designer, software developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and major enterprises.
Dynamics GP Great Plains Accounting Computer Engineer
Top Rated Online Support Great Plains Migration
Progent can help you prepare and implement a smooth migration to Dynamics GP/Great Plains so that you preserve your information, strengthen your security, modernize your analytics, take full advantage of Microsoft Office support, and minimize productivity interruption by creating and executing a sensible migration strategy. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce solutions that work seamlessly with Dynamics GP.
Contract Jobs Network Engineering
Computer Consulting Home Based Virtual Office
Progent is seeking to find fulltime, solutions-oriented Microsoft certified consultants with MCSE credentials; Cisco certified system consultants with Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or equivalent security credentials; and high-end network architecture experts with a background in mobile access, wireless connectivity, fault tolerance, business continuity, information preservation, and VMware. Progent also is looking for employees who can join Progent's staff of helpdesk service specialists and off-site troubleshooting experts. Also, Progent is seeking talented administrators who can perform effectively in our high-growth, virtual office culture.
24/7 Virtual Server Technology Technology Professional
24 Hour Virtualization Consultants
With virtual server technology, businesses can run many virtual servers on one physical server. Virtual server technology enables IT organizations to gain all the benefits of server segmentation, but without the expense that goes with buying additional server equipment. Virtual servers are the enabling technology behind private clouds, which provide major advantages including reducing the costs of capital equipment, facilities, and management while improving information protection, system availability, and disaster recovery. Other key server management options are server monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can assist you in all areas of server virtualization and management to allow your business to contain costs and conserve time.
Top Quality RDBMS Remote Technical Support
Specialist Database Administration
Progent's certified relational database developers can provide businesses of any size online DBA and programming services for popular RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include software installation and configuration, application design and coding, management services, replication solutions, storage management, performance tuning, data migration, information security, backup and recovery systems, problem solving, and training.
Microsoft Certified Partner Small Business Systems Consultant
Server Migration Specialists Small Business
For small organizations interested in Progent's IT outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.
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