Miami Offsite Workforce Solutions Consulting Partner

Enlarging your at-home workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Miami company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Miami, Florida businesses to with any aspect of creating a high-performing remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required for a remote workforce can be particularly challenging if you have to manage a combination of worker-owned hardware like desktop computers and laptops, Internet routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both legacy as well as modern technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:

• Virtual Private Network (VPN) technology allows you to establish a safe connection for authorized at-home workers to use IT resources situated at your company datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your key network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure products enable a teleworker to see and interact with a data center PC's desktop. This provides IT managers substantial control over the digital environment of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent offers top-tier remote consulting for integrating routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
• Home Wireless networks, often shared by families and guests, are commonly utilized by at-home employees to access their router for work. This can cause throughput and cybersecurity issues. Progent can help you to mitigate these issues by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi AP setup help.
• Internet access solutions impact the performance and reliability of connections between at-home workers and the company network. Vital processes may require backup Internet access in case the primary connection fails. Progent offers guidance for identifying Internet service providers, picking appropriate service bundles, and configuring fault-tolerant Internet access. See Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Extending the corporate PBX environment to include remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are used by SMBs to server remote users. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of any size to plan or tune a remote IP voice environment that delivers the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their current Cisco IP voice environments to handle an expanding remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. CUCM manages other mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, visit CUCM consultants.
• CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, see Cisco CallManager expertise.
• Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these solutions and provide on-demand configuration and debugging services.

Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major vendors enable online meetings, video and voice conferencing, chat, and screen sharing for both onsite users and telecommuters. Many organizations utilize a mix of products to meet the needs of their various partners and customers. Progent can help you to maintain your existing conferencing environment and optimize the productivity of your at-home employees.

• Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
• FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as IP voice and video conferencing, persistent chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and assist you to optimize your network architecture to host them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a consistent user interface for sharing data and ideas across multiple sites and on a wide selection of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange Server since their first publication and can assist businesses to configure these flagship collaboration products to optimize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its full range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, see planning and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to allow collaboration and knowledge delivery by providing policy-driven delivery of data, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create protected web portals that enables at-home workforce to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint support services, see SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see planning and configuration consulting for Microsoft Exchange Server.

OneDrive is Microsoft�s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can share them safely through a browser. Included with Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are automatically synced when you go back online. For information about Progent's support services for OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration for Teleworkers
Progent can provide fast and affordable remote assistance for enabling businesses to build, manage and repair integrated network architectures that combine internal data centers, teleworkers, branch offices, and public cloud resources. Progent offers top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix issues with cloud connectivity, identity, and cybersecurity.

Azure is a popular platform for public cloud services that enables you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers more than one hundred cloud-based services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also help you create secure access to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud services offered by subscription. Office apps and cloud services are marketed in a selection of bundles intended for users ranging from individuals and small offices to major corporations. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to build hybrid networks. Progent's certified Exchange consultants are available for as-needed help to guide you through challenging IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, refer to Exchange Online configuration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's top source of cloud-based services. Progent offers fast and affordable online contact with cloud connectivity consultants who can help your business to plan, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can help your organization to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity control for remote workers with Google Cloud Identity. Progent's consultants can also assist you to utilize GCP's management tools to control and track your Google Cloud environment. For details, visit Google Cloud Platform (GCP) consulting support.

Help Desk Services for Teleworkers
A sudden, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

• Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with world-class ticketing and follow-up software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their current tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Call Center Supplemental Service enables your company to supplement your current Support Desk organization by splitting delivery of Help Desk services seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support solution utilizing the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class technical support to your from-home workers, visit Progent's Call Center augmentation Services.

Security and Compliance for Teleworkers
Work-from-Home workers commonly utilize their own computing devices and usually operate in an unsecured physical space. This situation increases their vulnerability to malware threats and calls for careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough user training, and the development of security policies based on best practices. Progent's seasoned roster of cybersecurity solutions consultants can assist your business to design, implement and maintain a compliant cybersecurity solution that protects vital IT resources in environments that incorporate an at-home workforce.

Firewalls enable companies to create a network that can be safely accessed by on-premises users and by telecommuters, mobile users, vendors, clients, and the public. Next-generation firewall devices allow you to assign and control appropriate access rights to different groups of users and to scale your network and modify your security profile as your company evolves and as cyber threats become increasingly sophisticated. Progent supports both new and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, visit firewall configuration and support services.

Online Endpoint Security Monitoring makes it possible to track the various computers used by remote workers and either reject or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to detect new attacks on arrival. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.

Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can evaluate the vulnerability of your information system to all classes of external and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis software for quickly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by data security professionals with advanced certifications including CISM, CISSP, and GIAC, can help your company to evaluate your procedures and policies and review your network infrastructure to allow you to implement top-level protection for your remote workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports automated testing of your at-home environment as well as your internal and perimeter networks to help you expose, rank, fix, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform thorough penetration tests of your perimeter and your internal IT infrastructure in order to determine your current security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to design and implement a unified cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's threat analysis solutions powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering critical information in order to prevent data loss and minimize recovery time and effort in the event of storage failures resulting from hardware issues, software glitches, human error, malware, or other causes. Dependable data protection solutions can be especially challenging to design and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.

• Backup/Restore solutions for at-home workers must address diverse kinds of user-owned endpoints. Progent offers quick remote access to experts knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and includes granular restore and unified management.
• Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning consultants can help your company to create, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified solution for protecting critical information by managing onsite, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Managed endpoint devices can be user owned or business owned. Network admins managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and validate applications on devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, establish VPN connections, control how home-based workers share data, set up threat protection, ensure compliance, and erase corporate information from missing, stolen or decommissioned endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, refer to Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network administrators to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Key features of Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Miami, Florida business, phone 1-800-993-9400 or go to Contact Progent.