Perth Telecommuters Configuration Advisor
System Design, Integration, Administration and Help Desk Consulting
Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Perth company to pick the right tools and adhere to leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Perth, Western Australia businesses to with any aspect of building a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure required to support an at-home work environment can be particularly challenging if you have to manage a combination of personal hardware like desktop computers and notebooks, Internet routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering online help for both legacy as well as current IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services available from Progent to assist your company to create a productive work-at-home ecosystem include:
- VPN technology makes it possible to create a secure tunnel for authorized at-home workers to access IT resources situated at your corporate data center or in the cloud. Progent can help you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your remote workers to utilize Cisco's popular AnyConnect client software for secure VPN connections for a broad selection of devices such as Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a data center computer's desktop. This provides IT managers substantial control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote consulting for setting up home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often supporting families and visitors, are frequently utilized by telecommuters to access their router for work. This can cause performance and cybersecurity issues. Progent can assist you to mitigate these problems by providing expertise that include Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti WiFi access point integration help.
- Internet access solutions affect the performance and availability of connections between telecommuters and the company network. Line-of-business processes may demand redundant Internet connections in case the primary connection fails. Progent offers expertise for identifying Internet service providers, picking appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet access. See Internet access integration services.
VoIP Solutions for Telecommuters
Extending the company phone environment to accommodate teleworkers is critical to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter VoIP service that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations tune their existing Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. Unified Communications Manager manages other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist you to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to work with these solutions and provide online deployment and troubleshooting services.
Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your current voice/video conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and assist you to tune your WAN infrastructure to run them.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office suites, offering a powerful ecosystem of applications that deliver a consistent user experience for exchanging information across a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting support for SharePoint and Exchange Server since their initial releases and can assist businesses to deploy these critical collaboration products to maximize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For details about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint uses web sites to enable collaboration and information sharing by providing policy-based access to content, business processes, and tools for searching through enterprise-wide information silos. SharePoint permits you to create protected web portals that allows remote workers to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration consulting services for Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can share them securely via a web browser. Provided with Microsoft 365, OneDrive enables home employees to co-author documents. Edits made offline are automatically synced when you go back online. For information about Progent's consulting expertise for OneDrive, refer to Onedrive integration experts.
Cloud Integration Services for Remote Workers
Progent offers affordable online support for enabling organizations to create, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, telecommuters, branches, plus cloud services. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud connectivity, identity, and cybersecurity.
Azure is a leading platform for cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for teleworkers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Microsoft Azure, refer to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of business productivity applications and cloud services offered by subscription. Microsoft applications and services are provided in a selection of bundles intended for customers ranging from individuals and small offices to major corporations. Progent can provide quick and easy remote access to consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. For details about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration services.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to guide you past challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.
Amazon AWS is a pioneer in the public cloud market and is the industry's leading source of cloud-based services. Progent offers fast and economical online access to cloud integration experts who can assist your business to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS integration support.
Google Cloud (GCP) is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help you to set up VMs on GCP Compute Engine, design a cost-effective storage solution with GCP Storage services, and simplify access control for at-home workers with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's management tools to control and monitor your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Support for Teleworkers
An emergency, company-wide transition to a from-home business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, add details, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables your company to augment your current Call Desk team by splitting delivery of Help Desk Call Center services transparently between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading PSA tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, see Progent's Call Desk supplementation Services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) workers commonly utilize their own computers and often work in a poorly secured physical area. This increases their vulnerability to cyber threats and calls for careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's seasoned roster of cybersecurity solutions experts can help you to design, deploy and manage an effective security solution that guards critical information resources in networks that include telecommuters.
Firewalls enable companies to build a network environment that can be securely accessed by on-premises users and by telecommuters, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall appliances allow you to configure and control appropriate access rights to various groups of users and to scale your IT network and modify your security profile as your business evolves and as cyber threats grow more sophisticated. Progent works with both new and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, see firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to watch over the various devices used by teleworkers and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every protected endpoint, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the impacted device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for at-home workers.
Progent's Duo authentication Services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be used as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security attacks for an environment that incorporates remote workers. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit experts, which can be managed by network security experts with top credentials such as CISA, CISSP, and GIAC, can help you to audit your workflows and governance policies and review your IT architecture to enable you to design the highest level of protection for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your work-from-home environment and your internal and perimeter networks so you can find, rank, fix, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network so you can evaluate your present security posture. Progent can also help you to strengthen your network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, cloud-based, remote, and perimeter IT assets. To find out more information about Progent's threat assessment solutions based on on NodeZero's PEN test products, see Consulting Services for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to concentrate on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers saving and restoring critical data in order to avoid data loss and reduce restoration time and effort in case of storage system failures due to hardware breakdowns, programming hiccups, operator error, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to design and manage in hybrid networks that incorporate private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for remote workers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to experts familiar with a broad range of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help you to produce, document and test a DR/BC strategy that addresses the logistics of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for protecting corporate information by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Managed endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of teleworkers can use Intune to provision and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, determine how home-based workers share information, establish threat protection, verify security compliance, and erase sensitive information from missing, stolen or deactivated devices. Intune works with iOS/iPadOS, Android, Windows, and macOS endpoints. For information about Intune and to find out how Progent can help your company to use this platform to manage the endpoint computers of your teleworkers, see Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. To find out about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Perth, Western Australia company, phone
An index of content::
ProSight VM Hosting Specialist
ProSight Private Cloud Services Professionals
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting team to provide small and midsize companies with a comprehensive IT outsourcing solution that enhances network dependability and protection, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a smaller business can have all of its operating system platforms and critical business application servers supported within a safe and reliable facility on a high-performance, high-availability virtual machine set up and maintained by Progent's computer service experts.
SRST Technology Consulting
IT Consulting Cisco VoIP Phones and Unified CM
Progent's Cisco certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Cisco and Microsoft Zero Downtime Data Center Consultancy
Fault-tolerant Data Center Integration
Progent's Data Center professionals can show you how to select fault-tolerant data centers that meet the specific requirements of your business. High availability colocation sites are especially appealing to small companies because of their affordability and convenience compared to taking a do-it-yourself approach. Trying to create an in-house data center that offers even a basic degree of fault tolerance is financially prohibitive for typical small organizations. Progent is ready to help you reap all the advantages of high availability data centers and fault tolerant colo sites by providing a complete array of consulting and maintenance services.
MCSE Expert Certified Consulting Services Azure Disaster Recovery
Design Firm Azure cloud migration
Progent can help you to plan and implement an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and Azure resources.
WatchGuard Firebox T15 Firewall Auditing
WatchGuard Firebox T15 Firewall Intrusion Detection
Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.
NinjaOne Automated Desktop Inventory Online Support Services
Professionals ProSight NinjaOne RMM Remote Server Management
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital devices.
Consulting Router patch management
Urgent Firewall patch management Consultants
Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Microsoft Project Server 2010 Consulting
Microsoft Project Server 2010 Troubleshooting
Progent's Microsoft engineers can provide in-depth expertise in deploying, using and debugging any edition of Project Server and can provide a wide range of cost-effective online consulting services following proven best practices to help organizations of any size to get all the benefits of this leading platform. Consulting support offered by Progent include system planning, software configuration and migration, setting up secure collaboration among onsite and offsite users, network infrastructure optimization, and customized online training.
Top Ranked Technical Support Hornetsecurity Altaro VM Backup Restore
Technical Support Hornetsecurity Altaro VM Backup Disaster Recovery
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises consulting services to assist you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.
Microsoft Certified Expert SCVMM 2012 Hyper-V Clusters Computer Engineer
Remote Technical Support Virtual Machine Manager
Progent can help organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to upgrade from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM ecosystem so you realize maximum return on investment.
Remote Access Professionals
Cisco VPN Computer Consultants
Cisco's security and remote connection technology for small companies provide a full line of easy-to-administer security solutions to help safeguard your local and remote information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco CCIE and CCNP certifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit most closely with your business objectives.
Remote Support scom 2016 management servers
scom 2016 management servers Support and Setup
System Center 2016 Operations Manager helps to ensure top performance and dependable uptime for key workloads by offering centralized, mixed-platform tracking of physical and virtual resources deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite support to help organizations of all sizes to design, implement, tune, enhance and repair Operations Manager 2016 solutions. Progent can assist you to migrate to SCOM 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Exchange 2013 Integration IT Consulting
Exchange 2013 OWA On-site Support
Microsoft Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements favorably impact key facets of IT like manageability, availability, security, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of migrating to Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable online support and management services for Microsoft Exchange Server 2013.
Multi-factor Authentication Setup and Support
ProSight Duo MFA Network Consultants
Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.
Microsoft Exchange Support
Onsite Technical Support Exchange SE Server
Progent can help you in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.
Network Installation Cisco Remote Access
Cisco Planning Small Business IT Outsourcing Firm
Progent's Cisco-certified CCIE network infrastructure consultants can help your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.
24-7 SQL Server 2017 Always On Engineer
Consulting Services SQL Server 2017 Database Migration
Progent's certified SQL Server 2017 experts can help you to plan and carry out an efficient migration from your existing SQL Server environment to SQL Server 2017.
Offsite Employees Data Protection Online Help
Offsite Workforce Data Protection Consulting Services
Progent can help small and medium-size businesses to design, deploy, verify and troubleshoot data protection solutions for work-from-home employees.
Proxim Specialist
On-site Support 802.11ax Planning
Progent's Wireless Consulting Services provide a fast, economical option for companies of any size to deploy, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
After Hours Microsoft SQL Server 2012 Technical Support Services
Emergency SQL Server 2012 xVelocity Consultant Services
Progent offers the expertise of Microsoft-certified consultants as well as seasoned software developers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and security professionals to help you to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define an efficient and secure network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Offsite Workers Collaboration Integration
On-site Technical Support At Home Workforce Collaboration
Progent can help small and medium-size businesses to deploy collaboration applications to make it easy for their at-home workforce to engage in positive teamwork with fellow workers and other stakeholders.
Microsoft Windows 2003 IT Consulting
Emergency Windows Server 2003 Professional
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with planning, installing, administering and supporting powerful information technology applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.
MOTU Digital Performer Learn
FaceTime Training Professional
Progent's Apple Mac consultants can support the creative aspect of Mac computing by providing help services and training in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.
System Center MOM Consultant
24/7 System Center MOM Consult
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, enhancing and repairing SCOM environments and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
24/7 Windows 2000 Professionals
Windows 2000 Server Technical Support Services
Progent's certified Windows 2000 consulting staff can show you how to optimize the functionality of your current Windows 2K Servers and can simplify network management, provide technical support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and implement a strategy to migrate from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in designing pilot installations to reduce the obstacles associated with migrating to Windows Server 2003 by identifying possible hardware and application compatibility problems.
Exchange Server Remote Support
Microsoft Exchange 2003 Integration Support
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and maintaining email systems for clients in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email system offers security, service continuity, easy access for off-site and mobile users, efficient administrative utilities, and seamless integration with telecommunications. Progent provides expertise and integration services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003, and MS Exchange 2K. Progent can also help small or mid-size businesses to migrate to Exchange 2016 Server or Exchange 2013.
Internet Security and Acceleration Server IT Consulting
Online Support Services Microsoft ISA 2004 Server
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft ISA Server-based security installations for information systems with many sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall consultants can help your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network protection needs without adversely limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft Office System System Repair
Microsoft Office System Small Business Computer Consulting Group
Progent's IT outsourcing packages offer economical computer support for small organizations. Whether it includes designing network infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or building a web-based eCommerce application, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, permitting IT support budgets to grow in a more linear and controlled manner than is feasible by assembling a large, all-purpose internal IT organization. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available network foundation for your vital business software based on Microsoft Windows.
Microsoft Dynamics 365 Commerce Design and Installation
Retail Management System Application Consulting
In addition to providing access to Microsoft Dynamics GP consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training classes tailored to meet your particular needs. Progent's consultants also can show you how to integrate and maintain a secure, robust network foundation to run your ERP, MRP and accounting applications.
Professionals ProSight Private Cloud Services
ProSight VM Hosting Consulting Services
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization platforms that enable small and midsize businesses with mixed- platform environments to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while achieving world-class reliability and an unmatched level of vendor independence.
Exchange 2013 Unified messaging Online Support
Exchange 2013 Compliance Network Consulting
Microsoft Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements affect key areas including manageability, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the possible advantages of migrating to Exchange Server 2013, create a cost-effective validation and rollout plan, and train your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing online consulting and management for Exchange Server 2013.
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