Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Stamford organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from on demand guidance for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Stamford, Connecticut companies to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Network Infrastructure for Telecommuters
Integrating the network infrastructure needed to support a remote work environment can be particularly complicated if you must manage a combination of personal hardware like PCs and laptops, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's experience providing remote help for both outdated as well as current technologies in remote office venues enables you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making necessary updates. Services available from Progent to assist you to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to create a safe tunnel for authenticated at-home employees to access IT resources located at your corporate data center or in a public cloud. Progent can assist your company to configure and manage VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and interact with a data center PC's desktop. This technology gives IT managers significant control over the digital environment of at-home employees and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers top-tier remote support for configuring routers from a variety of vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by an entire household and guests, are frequently used by telecommuters to access their Internet router for work. This can create performance and cybersecurity issues. Progent can help you to mitigate these issues by delivering services like Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti WiFi AP integration help.
  • Internet access solutions impact the speed and availability of connections between at-home workers and the corporate network. Vital processes might require redundant Internet connections in the event the normal connection fails. Progent can provide expertise for identifying Internet service providers, picking sensible service offerings, and integrating high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for At-Home Workers
Expanding the company PBX system to accommodate remote users is critical to supporting an effective at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to server teleworkers. Many larger organizations rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to design or tune a telecommuter IP voice environment that provides the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses tune their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages additional mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.

Video Conferencing for Telecommuters
A broad range of video conferencing products from major vendors enable virtual discussions, video conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to manage your existing conferencing environment and enhance the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that enables real-time presence, IM, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include voice/video conferencing, persistent chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist your business to tune your network architecture to host them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of applications that deliver a cohesive user interface for sharing information throughout multiple sites and on a wide selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange since their original releases and can help businesses to configure these flagship collaboration products to maximize the productivity of your at-home workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web sites to allow collaboration and knowledge delivery by offering policy-driven delivery of data, business processes, and utilities for searching through company-wide business data. SharePoint permits you to build secure portals that permits remote workforce to see and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit integration expertise for Exchange Server.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoftís shared cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues can share them safely via a web browser. Included with Microsoft 365, OneDrive allows home employees to co-edit documents. Revisions created offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting services for OneDrive, refer to Onedrive configuration experts.

Public Cloud Integration Services for Teleworkers
Progent can provide fast and affordable online support for enabling businesses to build, maintain and troubleshoot integrated network models that incorporate internal data centers, telecommuters, branches, and cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud connectivity, authentication, and security.

Microsoft Azure Integration for At-Home WorkersMicrosoft Azure is a leading platform for public cloud services that allows you to use infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Azure includes more than 100 cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. To find out about Progent's support services for Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing suite of client productivity software and cloud services offered by subscription. Office apps and services are provided in a variety of bundles intended for customers ranging from individuals and small offices to major corporations. Progent offers fast and affordable online contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. To find out about Progent's support services for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for Remote WorkersExchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide occasional assistance to get you through challenging IT roadblocks and also offer comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's top source of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can assist your business to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network model so your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your key apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline identity control for telecommuters with GCP Cloud Identity services. Progent can also assist your organization to utilize GCP's unified management tools to administer and track your Google Cloud environment. To find out, see Google Cloud Platform consulting expertise.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or edit the status of their active trouble tickets, add details, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center staff by splitting delivery of Support Desk support services seamlessly between your regular support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading PSA tool for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your company to provide world-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.

Security and Compliance for At-Home Workers
Remote workers often use their own equipment and work in a physically unsecured space. This increases their vulnerability to cyber threats and demands careful use of security appliances, remote endpoint monitoring, and the enforcement of policies in compliance with best practices. Progent's veteran roster of certified cybersecurity professionals can assist your organization to plan, implement and manage a modern security environment that safeguards sensitive information in IT networks that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be safely accessed by on-premises users as well as by an at-home workforce, mobile users, suppliers, clients, and the public. Modern firewall devices permit you to configure and control appropriate permissions to different classes of users and to scale your network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent supports both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall configuration and support expertise.

Remote Endpoint Monitoring and Management Services for At-Home WorkersRemote Endpoint Monitoring makes it easy to watch over the various devices used by telecommuters and either block or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis to identify new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the infected device from the corporate network to quarantine the malware. Since the ProSight ASM agent is autonomous, endpoints remain protected even when they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are on a unit that only you have and that uses a different network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of external and local security threats for a network that includes at-home workers. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be provided by security professionals with advanced credentials such as CISA, CISSP, and GIAC, can help you to evaluate your operations and policies and assess your network architecture to enable you to implement top-level security for your an at-home workforce.

Data Protection for Telecommuters
The field of Data Protection covers saving and recovering vital data so as to prevent data loss and reduce recovery time in the event of storage system failures due to equipment issues, software hiccups, human mistakes, malware, or other causes. Dependable data protection solutions can be especially challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.

  • Backup/Restore solutions for teleworkers must cover diverse kinds of user-owned endpoints. Progent offers fast remote access to experts familiar with a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your business to create, document and test a DR/BC strategy that includes the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified platform for safeguarding corporate information by controlling local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of at-home workers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, establish VPN tunnels, control how telecommuters share data, set up threat defense, verify security compliance, and wipe corporate information from lost, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, go to Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter solution for your Stamford, Connecticut company, call 1-800-993-9400 or refer to Contact Progent.