Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel are likely to be slower to become aware of a breach and are less able to mount a rapid and forceful defense. The more lateral movement ransomware is able to make inside a victim's network, the more time it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Jacksonville area to identify and isolate infected devices and guard undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Jacksonville
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a settlement payment for the decryption tools required to unlock scrambled data. Ransomware assaults also try to exfiltrate information and hackers require an extra ransom for not publishing this information on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a major problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the response team has enough members with the required skill sets.

  • Quarantine: This time-critical first step involves blocking the sideways spread of the attack across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes consist of isolating affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical apps, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to coordinate the complex recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to get essential services on line again as quickly as possible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the systems, how many files are affected, and what recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not carefully shut down, might need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work could be required to locate undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical anti-virus tools deployed by many of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, restoration and forensics in a single integrated platform, Progent's ASM reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to match exactly their pre-encryption state; and reprovisioning computers and software services.
  • Forensics: This process is aimed at uncovering the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware assault travelled within the network assists your IT staff to assess the damage and uncovers weaknesses in policies or processes that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other important activities like operational resumption are performed concurrently. Progent maintains an extensive roster of information technology and data security experts with the skills needed to perform the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and onsite network services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and ERP applications. This broad array of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network after a ransomware assault and rebuild them rapidly into a viable network. Progent has collaborated with leading insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Jacksonville
For ransomware system recovery expertise in the Jacksonville metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides national online phone support and consulting services for companies who operate Apple Mac OS X environments or whose IT systems include a mix of Mac with Microsoft products. Progent's engineers offer Apple macOS and Mac OS X users a range of services including desktop support, upgrading to the latest edition of Mac OS X from legacy editions of Apple macOS and Mac OS X, plus help with macOS and Mac OS X application software. Progent can also help your business with iPhone and iPad support, or moving to iCloud. Remote network consulting offers optimum leverage for your information technology dollar by protecting user productivity and limiting the time charged for computer analysis and repair. Advanced remote access utilities and experienced service specialists and consultants allow Progent to solve most IT problems without squandering time and money by going to your site. In most of cases your network issues can be remediated over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security professionals to assist you with the most challenging network problems.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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  • Windows 8.1 DirectAccess Server Setup Cisco and Microsoft Certified Expert Consultant Microsoft Windows 8.1 Evaluation
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  • Hybrid cloud Services
    Emergency Enterprise hybrid cloud solutions Consulting Services

    Progent can provide advanced remote consulting to help companies connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.

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    Progent's Check Point Software consultants can show you how to select and deploy Check Point Firewall and VPN utilities and hardware based on Check Point Software's security platform to provide an affordable and effective security solution for your business network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point Power-1 firewalls with security products from other suppliers and provide a central source for continuing technical support, maintenance, education, and design expertise.

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