Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to take longer to recognize a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to manage within a victim's network, the more time it will require to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the Sherman Oaks metro area to locate and isolate breached devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Sherman Oaks
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs demand an extra payment in exchange for not posting this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big issue according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves several crucial phases, the majority of which can proceed in parallel if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical first step involves arresting the sideways progress of the attack across your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include isolating affected endpoints from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and network support group to prioritize tasks and to put essential resources back online as quickly as possible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
  • Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same AV tools used by some of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryption utility; debugging decryption problems; building a pristine environment; remapping and reconnecting drives to reflect precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This history of the way a ransomware attack progressed within the network assists you to evaluate the damage and highlights weaknesses in policies or processes that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key activities like business continuity are executed in parallel. Progent maintains a large team of information technology and cybersecurity experts with the skills required to carry out the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite network services across the United States for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your network following a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Sherman Oaks
For ransomware recovery expertise in the Sherman Oaks metro area, call Progent at 800-462-8800 or visit Contact Progent.



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