Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT personnel may take longer to become aware of a breach and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a target's network, the longer it will require to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help organizations in the Columbus area to locate and quarantine infected devices and protect undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Columbus
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate files and TAs require an additional ransom for not posting this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the nature of the stolen data.

The restoration process after a ransomware penetration has a number of distinct phases, most of which can be performed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Containment: This urgent initial step involves blocking the sideways spread of the attack within your IT system. The longer a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities include cutting off affected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal useful degree of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and protected remote access. Progent's ransomware recovery team uses advanced collaboration tools to organize the complex restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not carefully shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files may exist on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Implementing modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical anti-virus technology used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring machines and software services.
  • Forensics: This process involves learning the ransomware assault's storyline across the network from beginning to end. This history of how a ransomware attack progressed through the network assists you to assess the impact and uncovers weaknesses in policies or work habits that need to be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is typically given a top priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities like operational continuity are executed in parallel. Progent has a large team of IT and security professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises network services throughout the United States for over two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and ERP applications. This broad array of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system after a ransomware assault and rebuild them quickly into an operational network. Progent has collaborated with top cyber insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Columbus
For ransomware system recovery services in the Columbus area, phone Progent at 800-462-8800 or go to Contact Progent.



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