Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can achieve within a victim's network, the longer it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help organizations in the Eugene metro area to locate and isolate infected devices and protect clean assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Eugene
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a ransom fee in exchange for the decryptors required to recover encrypted data. Ransomware assaults also attempt to exfiltrate files and hackers require an additional settlement in exchange for not publishing this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big issue depending on the nature of the downloaded information.

The restoration work subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed in parallel if the response workgroup has enough people with the required experience.

  • Containment: This time-critical initial response involves blocking the lateral spread of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes consist of isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of capability with the least delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complex recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to get essential services back online as fast as feasible.
  • Data recovery: The work required to restore files impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not carefully closed, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work may be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line during the ransomware attack.
  • Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical anti-virus technology implemented by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering real-time malware filtering, detection, containment, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting drives to match exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists your IT staff to evaluate the impact and uncovers vulnerabilities in rules or processes that need to be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is usually assigned a high priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other key activities like business resumption are pursued concurrently. Progent has an extensive roster of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of expertise allows Progent to identify and integrate the surviving pieces of your network following a ransomware assault and reconstruct them quickly into a functioning network. Progent has collaborated with leading insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Eugene
For ransomware cleanup consulting in the Eugene area, phone Progent at 800-462-8800 or see Contact Progent.



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    For small organizations considering Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.

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    Meraki 802.11ac AP Network Consultant

    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco appliances for centralized management.

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    Online Technical Support CIO

    Progent can provide the temporary services of a seasoned Chief Information Officer to provide a broad perspective to help you pick and maintain IT solutions to match your current situation and that can serve as a firm basis for your growth. Progent's temporary Chief Information Officer consulting services provide economic advantages to organizations trying to optimize the impact of their IT investment but who are unable or unwilling to take on one more high-level manager to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all leading OS platforms and connectivity technologies plus a broad selection and business applications, Progent is in a unique position to offer unbiased advice as well as expert technical support for creating information solutions that match the particular needs of your organization.

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  • Small Business WAP551 Online Support Services CCIE Certified Small Business WAP121 Integration Support
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    Consultant Services Microsoft ISA Server

    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds creating corporate security designs for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business design and implement an installation of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    Professionals Information Transfer

    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

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  • System Center 2016 Disaster Recovery Online Troubleshooting System Center 2016 and VMware Integration Technology Consulting Services
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    Application Monitoring Technology Consulting

    Remote continuous monitoring, automated alerts, and actionable analytical reporting are vital to maintaining the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages created to assist your company to identify and fix a most IT network issues before they can disrupt your business.

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    Technical Support Services Meraki Wave 2 Wi-Fi Access Point

    Progent's Meraki wireless access point consultants provide online and on-premises support services to help businesses of any size to design, deploy, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based wireless networks for sites that range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless ecosystem that delivers identical access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users irrespective of their location or device.

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  • Immediate Meraki 802.11ac AP Engineer
    Open Now Network Engineer Meraki Cloud Management

    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to help your organization to design, install, administer, tune, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent can also assist your organization to plan and implement hybrid environments that combine local and cloud-hosted resources and that deliver easy access, advanced security and compliance, unified management, and dependable performance for all your mobile and desktop devices.

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    In conducting consulting tasks for enterprise customers, Progent follows a phased methodology based on defined milestones in order to meet financial, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All facets are recorded to provide a detailed description of IT services delivered and to assist in downstream system maintenance.

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  • Altaro O365 SharePoint Backup Technology Consulting
    Altaro O365 OneDrive Backup Online Technical Support

    Progent is a certified Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to preserve your M365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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