Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT staff are likely to be slower to recognize a break-in and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to make within a target's network, the longer it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Allentown area to locate and quarantine infected servers and endpoints and protect undamaged resources from being compromised.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Allentown
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional ransom for not publishing this data or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem depending on the nature of the downloaded information.
The restoration process after a ransomware penetration has several crucial phases, most of which can be performed in parallel if the recovery workgroup has enough people with the necessary skill sets.
- Quarantine: This urgent first step requires arresting the sideways spread of ransomware across your network. The longer a ransomware attack is permitted to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities include isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and securing entry points.
- System continuity: This covers bringing back the IT system to a minimal useful degree of capability with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and secure remote access management. Progent's recovery experts use advanced collaboration tools to organize the multi-faceted restoration effort. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and IT group to prioritize tasks and to put essential services back online as fast as possible.
- Data restoration: The work required to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not properly shut down, might have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
- Implementing modern antivirus/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical anti-virus tools implemented by some of the world's largest corporations such as Netflix, Citi, and Salesforce. By delivering in-line malware filtering, identification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the insurance carrier, if any. Services include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and recovering computers and services.
- Forensic analysis: This activity involves uncovering the ransomware attack's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network assists your IT staff to evaluate the impact and highlights vulnerabilities in rules or work habits that should be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is usually assigned a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other important recovery processes such as operational continuity are performed concurrently. Progent has an extensive roster of IT and security experts with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This scope of skills allows Progent to identify and integrate the undamaged parts of your information system after a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with top insurance providers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting in Allentown
For ransomware recovery expertise in the Allentown area, phone Progent at 800-462-8800 or visit Contact Progent.