Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when IT staff may take longer to recognize a penetration and are least able to mount a rapid and forceful response. The more lateral movement ransomware is able to manage inside a victim's system, the longer it takes to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Kansas City area to locate and isolate infected servers and endpoints and guard undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Kansas City
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryptors required to unlock encrypted data. Ransomware attacks also try to exfiltrate files and hackers demand an extra settlement for not publishing this data or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded data.

The recovery process after a ransomware incursion involves several distinct stages, most of which can proceed concurrently if the recovery team has enough people with the necessary skill sets.

  • Containment: This urgent initial response involves arresting the sideways progress of the attack across your IT system. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes include isolating infected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a basic useful level of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure endpoint access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complicated recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's management and network support group to prioritize activity and to put vital services on line again as fast as feasible.
  • Data restoration: The work necessary to restore files damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files may exist on employees' PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical AV tools used by some of the world's largest corporations such as Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled through the network assists your IT staff to evaluate the impact and highlights gaps in rules or work habits that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is commonly assigned a high priority by the insurance provider. Because forensic analysis can take time, it is vital that other important activities such as business continuity are pursued concurrently. Progent maintains an extensive roster of IT and security experts with the skills needed to carry out activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and integrate the surviving pieces of your network after a ransomware assault and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance providers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Kansas City
For ransomware cleanup consulting services in the Kansas City metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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