Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT personnel are likely to take longer to become aware of a penetration and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to manage within a victim's network, the more time it takes to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineers can help businesses in the Newark metro area to locate and quarantine infected devices and protect clean assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Newark
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and infiltrate any available backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom fee in exchange for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to exfiltrate files and TAs require an additional settlement for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a big problem according to the sensitivity of the stolen data.

The recovery work after a ransomware penetration has several crucial stages, the majority of which can proceed concurrently if the response workgroup has enough members with the required experience.

  • Quarantine: This time-critical first step requires blocking the sideways spread of ransomware across your IT system. The longer a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities include cutting off affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful level of capability with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complex recovery process. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to put vital services back online as quickly as feasible.
  • Data recovery: The work necessary to recover data damaged by a ransomware attack varies according to the state of the systems, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line during the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus technology deployed by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By providing real-time malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring lowers TCO, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and reprovisioning machines and services.
  • Forensics: This activity is aimed at discovering the ransomware attack's storyline throughout the network from beginning to end. This history of the way a ransomware assault progressed through the network assists your IT staff to assess the impact and brings to light weaknesses in security policies or work habits that should be corrected to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is usually given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes like operational resumption are pursued in parallel. Progent maintains an extensive team of information technology and cybersecurity experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the United States for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your information system after a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Newark
For ransomware recovery expertise in the Newark metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    ProSight Reporting is an expanding family of real-time reporting plug-ins created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's SonicWall firewall consultants can show you how to configure, maintain, and tune SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build security into your corporate processes.

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    Progent's Cisco VoIP phone and video IP phone experts can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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    Progent's Microsoft-certified Windows 2003 Server engineers offer computer support and expert consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, administration, and support services include network planning, installation, project management, on-site and off-site network support and repair, Call Center services, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology from SentinelOne to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.

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    Progent's proven ransomware recovery consultants can assist you to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Progent is looking for a range of full-time employees including motivated Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE certification; and specialists in advanced network design with experience in mobile access, wireless networking, high-availability systems, business continuity planning, data protection, and VMware technology. We are also hiring workstation support technicians, remote troubleshooting specialists, and CISSP or CISM accredited security consultants. Progent is also seeking veteran managers who can perform efficiently in our high-growth, virtual office environment. Progent works with independent consultants who have specialized expertise and hands-on experience in high-demand IT areas outside our main service focus. Our Experts Team hires contractors who can provide consulting and development services for mission-critical applications that include MRP, Enterprise Resource Planning, or CRM; have specialized knowledge of popular operating systems such as Linux derivatives, Apple OS, or Solaris, or can provide world-class skills in areas like telecom, web development, EDI, web commerce, or dbm programming. Independent contractors premier by Progent cooperate with our full-time engineers to deliver end-to-end solutions for small and midsize company networks.

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