Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support personnel are likely to take longer to become aware of a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can make inside a target's system, the more time it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Manchester area to identify and quarantine infected devices and guard undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Manchester
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional settlement for not publishing this information or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen information.

The recovery process after a ransomware breach has several distinct phases, most of which can proceed in parallel if the response team has enough members with the necessary experience.

  • Quarantine: This time-critical first response requires arresting the sideways spread of the attack across your network. The more time a ransomware assault is allowed to run unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment processes include isolating infected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of functionality with the least delay. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted recovery process. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize activity and to get critical services back online as quickly as feasible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and what recovery techniques are needed. Ransomware attacks can take down pivotal databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus tools used by many of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and analysis in one integrated platform, Progent's ASM reduces total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor tool; debugging decryption problems; creating a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack state; and recovering machines and services.
  • Forensics: This activity is aimed at discovering the ransomware assault's progress throughout the network from beginning to end. This history of how a ransomware assault travelled through the network helps your IT staff to assess the impact and brings to light vulnerabilities in security policies or work habits that need to be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is typically assigned a high priority by the cyber insurance carrier. Since forensics can take time, it is essential that other important recovery processes like business continuity are pursued in parallel. Progent has a large team of IT and cybersecurity experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of skills allows Progent to salvage and consolidate the undamaged pieces of your information system after a ransomware attack and reconstruct them rapidly into an operational system. Progent has collaborated with top cyber insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Manchester
For ransomware system restoration expertise in the Manchester area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Citrix-accredited engineers can help you to understand the business advantages of XenServer and other Citrix products, and can assist your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing Citrix technology deployment and help you to enhance resource utilization, responsiveness, protection, availability, and recoverability.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with multiple sites, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants are available to assist your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your information protection requirements without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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    Dynamics GP 2010 software is a full-featured business management solution that integrates information and operations throughout your company, communicates easily with other solutions, and brings together employees, clients and vendors regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you set up and maintain a reliable, protected server and network environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full power of Dynamics GP/Great Plains 2010.

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    Remote continuous monitoring, proactive alarms, and actionable reports are crucial to preserving the proper operation of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a degree of protection that was previously limited to large enterprises. Progent offers a variety RMM options delivered as low-cost service packages designed to assist your company to detect and resolve a most network problems before they get big enough to hurt productivity.

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    Progent's ProSight Active Security Monitoring utilizes next generation behavior machine learning tools from SentinelOne to defend endpoints and physical and virtual servers against familiar as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent can assist small and medium-size companies to implement collaborative technology to permit their telecommuters to benefit from positive interaction with colleagues and other stakeholders.

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    Progent offers access to the affordable support of remote Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet access solution aligns with your business needs. Support services provided by Progent include evaluation of your current bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.

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  • Forefront Threat Management Gateway Online Troubleshooting
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    Forefront TMG 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and offers a easily managed web gateway that delivers a single-server solution for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft engineers can assist your company to plan and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also help your organization to migrate economically to Microsoft Forefront TMG 2010 from any version of ISA Server.


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