Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff may take longer to recognize a penetration and are less able to mount a quick and coordinated response. The more lateral movement ransomware can manage inside a victim's system, the longer it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Pleasanton metro area to locate and quarantine breached servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Pleasanton
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and basically throws the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not posting this data or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration involves a number of distinct phases, the majority of which can proceed in parallel if the response team has enough members with the necessary skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways spread of the attack within your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of capability with the least delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and safe remote access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's management and IT staff to prioritize tasks and to get vital services back online as quickly as feasible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware attack varies according to the state of the systems, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were off line during the ransomware assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus technology deployed by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, identification, mitigation, restoration and analysis in a single integrated platform, ProSight ASM cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if any. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; debugging failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's storyline across the targeted network from beginning to end. This history of how a ransomware assault travelled through the network assists your IT staff to evaluate the impact and brings to light gaps in rules or processes that need to be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is commonly assigned a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other key activities such as business continuity are pursued in parallel. Progent has a large roster of IT and cybersecurity professionals with the skills needed to carry out the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP software. This breadth of expertise allows Progent to salvage and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Pleasanton
For ransomware recovery services in the Pleasanton metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    If your business computer system mixes Solaris platforms with MS Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and MS Windows integration assistance offerings feature IT infrastructure integration and service, support for Windows services for UNIX, remote network monitoring and administration, online network support and troubleshooting, on-site technical support, and Help Desk outsourcing.

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    Progent's CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    For businesses that have a mix of Mac and Windows desktops, there are two popular alternatives for running Windows-dependent applications on a Mac: remote access to an actual Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach an Apple Mac to a networked Microsoft Windows-based computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Mac simulates Windows on an Apple Mac system so you are able to use Windows programs locally. Progent's Mac technology support experts can assist you to manage these solutions for using Windows programs on your Macs and can also help your business to assess and configure third-party products for Microsoft Windows platform simulation.

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    Systems Management Server offers extra capability for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs lower the overall administrative costs of managing and deploying software by making it simpler to install system images, control mobile computers, and run management tools. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and standards to manage handheld computers and smart mobile communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security plan that incorporates policies, procedures and IT products to keep your IT network protected.

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    important features of Dynamics GP software include a modular structure that allows you to license just the functionality you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a highly interconnected environment, advanced reporting services that permit you to track all operations, revenues and spending and sales trends, integration with Microsoft Office to speed access to business data, the capability to process data from almost any db software or desktop application into Microsoft Dynamics GP, plus an open design that makes it possible to create specialized programs. Progent can show you how to configure and support a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can offer experienced GP support professionals to show you how to convert the powerful features of Dynamics GP/Great Plains accounting into a high-value business management solution.

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    Progent provides nationwide remote technical support and consulting services for businesses that run Apple Mac environments or whose information systems feature a combination of macOS and Mac OS X with Microsoft products. Progent's experts can provide Apple macOS and OS X users a range of services including desktop assistance, migration to the latest edition of Mac OS X from legacy versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X applications. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Online IT help provides optimum return for your information technology dollar by protecting client productivity and shortening the hours billed for computer repair services. Sophisticated online access utilities and skilled service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your location. In most of cases your network problems can be remediated over the phone or via a combination of phone help and online access. Progent can offer the services of Cisco CCIE network experts and CISA and CISM premier security specialists to assist you with the most difficult system problems.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.

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    Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises expertise, software development, and technical support support for organizations of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.

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