Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that poses an extinction-level threat for organizations unprepared for an assault. Different iterations of ransomware such as Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been replicating for years and continue to cause damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as additional unnamed viruses, not only encrypt online data but also infect all configured system restores and backups. Information replicated to off-site disaster recovery sites can also be ransomed. In a poorly designed data protection solution, this can render automated restore operations hopeless and effectively knocks the datacenter back to square one.

Getting back programs and information after a crypto-ransomware attack becomes a race against the clock as the victim fights to contain the damage and clear the crypto-ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, assaults are frequently launched on weekends and holidays, when penetrations may take longer to notice. This multiplies the difficulty of rapidly mobilizing and coordinating a qualified response team.

Progent offers an assortment of solutions for protecting San Mateo enterprises from ransomware penetrations. Among these are team training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of next-generation security appliances with machine learning technology to quickly detect and disable zero-day threats. Progent in addition provides the services of expert ransomware recovery engineers with the skills and perseverance to re-deploy a compromised environment as rapidly as possible.

Progent's Crypto-Ransomware Restoration Help
After a crypto-ransomware event, sending the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will provide the needed codes to decipher all your data. Kaspersky determined that seventeen percent of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to setup from scratch the essential elements of your Information Technology environment. Absent the availability of essential data backups, this calls for a wide range of IT skills, well-coordinated project management, and the capability to work continuously until the recovery project is completed.

For decades, Progent has made available certified expert IT services for companies throughout the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of expertise affords Progent the skills to rapidly identify necessary systems and re-organize the remaining parts of your computer network system following a ransomware penetration and rebuild them into a functioning system.

Progent's recovery team uses top notch project management systems to orchestrate the complex recovery process. Progent knows the importance of acting swiftly and in unison with a customerís management and Information Technology resources to prioritize tasks and to get key applications back on line as fast as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A small business contacted Progent after their organization was penetrated by the Ryuk ransomware virus. Ryuk is thought to have been created by Northern Korean government sponsored criminal gangs, suspected of using techniques leaked from the United States NSA organization. Ryuk targets specific businesses with limited room for disruption and is one of the most profitable iterations of crypto-ransomware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer headquartered in the Chicago metro area with about 500 workers. The Ryuk intrusion had disabled all company operations and manufacturing processes. Most of the client's information backups had been directly accessible at the start of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (in excess of $200K) and wishfully thinking for good luck, but in the end made the decision to use Progent.

"I canít thank you enough in regards to the care Progent gave us during the most fearful time of (our) businesses existence. We would have paid the Hackers except for the confidence the Progent team provided us. The fact that you were able to get our e-mail system and essential servers back into operation faster than seven days was earth shattering. Every single consultant I talked with or e-mailed at Progent was laser focused on getting our company operational and was working at all hours to bail us out."

Progent worked with the customer to quickly assess and prioritize the key services that needed to be restored to make it possible to resume departmental operations:

  • Active Directory
  • Email
  • Accounting/MRP
To get going, Progent followed ransomware incident mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then began the steps of restoring Active Directory, the core of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not work without AD, and the businessesí MRP applications used SQL Server, which needs Active Directory for authentication to the data.

Within 48 hours, Progent was able to recover Active Directory to its pre-attack state. Progent then charged ahead with rebuilding and storage recovery on the most important systems. All Exchange ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was able to find intact OST files (Outlook Off-Line Folder Files) on staff workstations to recover mail information. A not too old offline backup of the customerís financials/MRP systems made it possible to recover these vital applications back online. Although significant work was left to recover completely from the Ryuk event, the most important services were recovered rapidly:

"For the most part, the assembly line operation survived unscathed and we did not miss any customer orders."

Throughout the following month critical milestones in the restoration project were completed through tight cooperation between Progent team members and the client:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Exchange Server exceeding four million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were fully operational.
  • A new Palo Alto 850 security appliance was installed.
  • Ninety percent of the desktops and laptops were being used by staff.

"A huge amount of what happened in the early hours is nearly entirely a blur for me, but we will not forget the countless hours all of you put in to help get our business back. I have been working with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered as promised. This situation was no exception but maybe more Herculean."

A probable company-ending catastrophe was averted by results-oriented experts, a broad spectrum of IT skills, and close teamwork. Although in retrospect the ransomware virus attack detailed here would have been identified and disabled with advanced security systems and ISO/IEC 27001 best practices, user and IT administrator education, and well designed incident response procedures for backup and proper patching controls, the fact remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), thanks very much for making it so I could get rested after we made it past the initial fire. Everyone did an incredible effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Cisco certified wireless networking consultants can provide affordable remote and onsite support for end-of-life and current 802.11ac Aironet Wi-Fi APs and Progent can assist you to plan and manage wireless environments that incorporate indoor and outside/ruggedized Aironet APs.

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    Lync 2013, renamed Skype for Business, enables businesses of any size to create a manageable and protected communications environment that permits a BYOD computing style with IM, real-time presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your management staff and users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Office and Microsoft 365 applications including Outlook and PowerPoint.

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    Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from an older version of SCVMM or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize the highest possible return on investment.

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    ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.

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    Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to implement your migration to Microsoft Exchange Server 2010, generate comprehensive documentation of your upgraded email system, educate your IT team and users to get them up to speed quickly on Exchange Server 2010, and provide ongoing management services and engineering support. Progent can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.

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    Progent's data protection experts can help you to create, deploy and troubleshoot a backup solution based on MSP360 technology. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits you to create a data protection solution with a low Recovery Time Objective (RTO) and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss caused by user miscues, system errors, malicious users, and malware attacks like ransomware. To find out more, visit ProSight DPS 360 Backup solutions.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco devices for unified management.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance issues.

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    Exchange 2013 incorporates significant enhancements to the functionality of Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements favorably impact vital areas such as manageability, availability, security, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management for Exchange 2013.

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    Progent offers access to the affordable services of remote Internet connectivity experts to assist your organization to evaluate or update your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent's engineers include assessment of your current bandwidth use, carrier and plan comparison and selection, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying additional ones, setting up firewalls, and upgrading fault-tolerant BGP configurations.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the maximum degree of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital investments, system support, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    Progent offers the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of skill that IT security managers are required to learn. It gives executive management the assurance that those who have earned their CISM certification possess the experience and capability to deliver effective security management and support consulting.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over a quarter century of background assisting manufacturing and service organizations to manage complex supply chains and streamline key processes to get products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises consulting that can range from as-needed guidance to end-to-end solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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    Progent's Microsoft-certified consultants offer remote and onsite expertise for companies of any size to assess the benefits of migrating to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

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