Expanding your at-home workforce may have a major impact on network architecture, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Dayton organization to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Dayton, Ohio businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing products from leading technology companies support online discussions, video and voice conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many companies utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to maintain your current conferencing environment and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business clients to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for video sessions. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. For details about Progent's support expertise for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist you to tune your network infrastructure to host them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Dayton, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent can assist your company to create, deploy and debug a backup solution based on MSP360 technology. MSP360 enables file/folder or image backup/restore for virtual machines and physical computers, works with all popular public clouds, and allows you to build a backup ecosystem with a minimum RTO and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to prevent data loss caused by user mistakes, computer glitches, ill-intentioned users, and malware assaults such as ransomware.

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    Progent offers several basic types of Help Desk support : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts offers your clients easy access to a reliable technical resource with extensive experience providing phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's focus is on giving the support Call Center a positive image as a solid contributor to company productivity. Progent's goal is to resolve rather than simply record problems.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of cutting-edge enterprise-class applications that can give your company a critical competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.

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    Microsoft Windows Server 2008 is an important advance in making IT networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to provide an improved environment for web publishing. Progent can assist your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, training, staffing, network monitoring, and security engineering services.

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    Progent's expert application designers and programmers can assist your business to create enhancements to Microsoft GP that support the special requirement of your organization without losing the benefits of Windows integration. Progent can also provide help with a range of development tools that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    The Help Desk service delivery model adopted by Progent's Technical Response Center gives small and midsize businesses an efficient option to dependence on freelance consultants by offering broad technical knowledge accessible to numerous support teams, optional 24x7 availability of emergency help, escalation capability to world-class engineers for handling the most difficult problems, service consistency and reliability, prompt follow-up overseen by veteran IT service managers, a selection of convenient mechanisms for requesting support jobs, and a high level of progress transparency made possible by ticket updates and accessible via a web portal.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include unified management of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include local offices, data centers, private clouds and public clouds.

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    Progent's Help Desk management and co-management services help organizations to save money and enhance productivity.

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