For office network systems located throughout the state of Delaware, Progent's Microsoft qualified engineers can provide remote phone help and remote troubleshooting to repair your computer system problems quickly and cost effectively. Progent has acquired top-notch expertise, advanced software tools, and support knowledge bases to identify and repair IT problems while avoiding the cost and delays normally associated with on-site technical service visits.

If your Delaware company is situated beyond the larger metro areas such as Wilmington, Dover, or Newark, your nearby computer support options may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Exchange 2016 Migration Support Services
Progent's MS Exchange Server 2016 experts can help your business in any and all phases of your migration to Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Certified Partner, each Progent network expert has access to the technology and training resources needed to deliver the best IT help possible. Progent's network outsourcing, Help Desk Call Center, Office 365 deployment expertise, and software development services allow small and midsize business customers to take advantage of the wide range of skills associated with the IT departments of big organizations without the high cost and distraction of building and managing a self-sufficient in-house IT staff.

Part-time CIO Support Services
Progent can supply businesses with an IT management expert who can act as a temporary or part-time Chief Information Officer. This veteran technology officer can offer strategic direction to help you to integrate sensible technology to enhance business processes so they align better with your corporate objectives. Your company can develop and implement a well conceived IT plan without absorbing the cost of a full-time senior IT executive. Important services Progent's part-time CIO can carry out include strategic planning, rationalizing technology budgets, creating models for Return on Investment, reengineering business processes, reviewing contracts with suppliers, establishing security and compliance policies, business impact analysis, streamlining data center management, software revision management, IT asset documentation control, and disaster recovery/business continuity preparedness.

BI Reporting Consulting
Progentís business information reporting consultants can provide online and onsite consulting to help you with any phase of business intelligence reporting from debugging or enhancing reports to designing and deploying an advanced BI environment. Progent's BI consultants can help you to support your current reporting system, help you to upgrade reports from a discontinued reporting product to a current one, and deliver custom online training to meet your specific needs. Progentís management reporting consultants can provide experience in all popular BI reporting and visualization tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to upgrade from an earlier edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and repair your current SCVMM environment to make sure you get maximum business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist your organization to plan and implement an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance features, more affordable VMM storage fabric, and other enhancements.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert online support for Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the experience to help you to troubleshoot and solve complex network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's team of engineers allows them to escalate even the toughest issues to appropriate subject matter experts as required. Whether you require one-time phone support and online repair or continuing access to a Help Desk Technical Response Center, Progent's engineers can provide your small business with enterprise-level support without the cost and management hassle of maintaining a big internal support group.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity. Find out about the complete ProSight portfolio of low-cost outsourced network management services for small businesses.

Live Online Training Classes for Desktop Applications
Progent provides online classes for a range of productivity software. Progent's Online training covers areas that include Office 365 Excel and Power BI reporting, Office 365 Word VBA programming, PowerPoint collaboration, Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP customization, and Windows 10 configuration. Webinar-based instruction offers all the advantages of traditional classroom sessions, including instant communication between clients and trainers, but avoids the costs of transportation and the challenge of attempting to synchronize the availability of many workers.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to verify an IT professional's ability to design, implement, and maintain information system controls to reduce network risk. Progent can provide the services of a CRISC-certified risk management expert to help your company to create and execute a risk management strategy based on leading practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and budgetary guidelines.

Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

Progent's Integration and Troubleshooting Services for SQL Server 2014
SQL Server 2014 includes major enhancements in critical areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services such as planning, deployment, management, remediation, and application development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment. In case your organization is already using SQL Server 2014, Progent can help your company to perform a cost-effective transition to SQL Server 2016.

Stealth Penetration Testing
Stealth intrusion checking is a key part of any comprehensive network security strategy. Progentís security professionals can run extensive stealth penetration security tests without the knowledge of your organization's internal network support staff. Stealth penetration testing uncovers whether current security defense systems such as intrusion detection warnings and event history monitoring are correctly configured and consistently observed.

Video Conferencing Consulting Support
Progent offers the services of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to design, install, upgrade, or troubleshoot a video conferencing environment that protects your investment and maximizes the strategic value of your information network. Progent also offers the expertise of network infrastructure engineers able to assist companies of all sizes to create and maintain a communications network that delivers the speed, dependability, protection, and scalability you need to accommodate your telepresence solution.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to certify the skill of computer security experts. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide support for any of the network security capabilities covered under GIAC certification including evaluating network security mechanisms, security incident handling, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory requirements for reporting incidents.

Talk to a Progent Computer Consultant
To see how you can contact a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or visit Online Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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