Denver Telecommuters Integration Support Services
System Planning, Integration, Administration and Troubleshooting Consulting
Enlarging your at-home workforce may have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Denver organization to pick the right technologies and follow best practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can help Denver, Colorado companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure needed for an at-home work environment can be especially complex if you must manage a combination of worker-owned hardware like desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering online support for both outdated as well as modern IT products in virtual office venues enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to help you to create a productive work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to create a secure connection for authorized at-home employees to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a remote PC's desktop. This provides network managers substantial control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert remote support for integrating routers from a variety of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance and security issues. Progent can assist businesses to resolve these problems by delivering expertise like Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point integration assistance.
- Internet access methods impact the performance and availability of connections between at-home workers and the company data center. Mission-critical applications might demand redundant Internet access in case the normal connection fails. Progent offers expertise for picking Internet service providers, picking appropriate bandwidth and data volume packages, and configuring fault-tolerant Internet connections. See Internet connectivity integration services.
IP Voice Integration for Teleworkers
Expanding the business phone system to accommodate teleworkers is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can assist organizations of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses tune their current Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages additional combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see CUCM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and deliver on-demand configuration and troubleshooting services.
Video Conferencing for Telecommuters
A broad range of video conferencing platforms from major technology companies support online meetings, video and voice conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent can help you to manage your current conferencing ecosystem and optimize the productivity of your remote employees.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help you to tune your network infrastructure to host them.
Microsoft Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, providing a rich ecosystem of productivity apps that deliver a consistent user interface for exchanging information throughout multiple sites and on a broad selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange since their first releases and can help businesses to configure these critical collaboration platforms to optimize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and configuration consulting for Microsoft Teams.
SharePoint utilizes web entities to facilitate collaboration and knowledge sharing by providing policy-based access to content, business processes, and tools for searching through company-wide information silos. SharePoint permits you to create protected portals that allows remote workers to see and edit aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers can access them safely via a web browser. Included with Office 365, OneDrive enables remote employees to jointly author documents. Revisions made offline are uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, visit Onedrive integration experts.
Cloud Integration for Teleworkers
Progent offers advanced remote support for enabling businesses to build, maintain and optimize integrated network models that combine internal data centers, telecommuters, branches, plus public cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud access, authentication, and security.
Microsoft Azure is a leading platform for public cloud software and services that allows you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure features more than one hundred services services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's consulting services for Azure, visit Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud services offered by subscription. Microsoft applications and services are marketed in a selection of plans designed for customers ranging from students and small offices to large enterprises. Progent offers fast and easy online access to consultants familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers top business value. For information about Progent's support services for Microsoft 365, go to Microsoft 365 integration support.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to build hybrid information systems. Progent's certified Exchange experts can provide occasional assistance to get you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide rapid and economical online contact with cloud connectivity consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network architecture so your employees have a productive computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. For details about Progent's expertise for Amazon AWS, go to Amazon AWS integration support.
Google Cloud Platform is a leading set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your mission-critical applications cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage, and streamline access management for teleworkers with Google Cloud Identity services. Progent can also assist your organization to utilize GCP's unified management tools to administer and track your GCP environment. To learn, see Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide changeover to a teleworker business model, which might be driven by an epidemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support experts along with enterprise-class ticketing and tracking software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their active tickets, add information, and append screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to supplement your existing Help Desk organization by sharing responsibilities for Call Desk support seamlessly between your in-house support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, see Progent's Call Center augmentation Services.
Security for Teleworkers
At-home staff members typically use their own computers and often operate in an unsecured physical area. This multiplies their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the creation of security policies based on best practices. Progent's seasoned roster of data security support consultants can assist your business to design, implement and maintain an effective security solution that guards critical IT assets in networks that incorporate an at-home workforce.
Firewalls allow you to create a network that can be securely accessed by local users as well as by teleworkers, mobile users, vendors, clients, and the public. Next-generation firewall devices permit you to configure and control appropriate permissions to various classes of users and to scale your IT network and modify your security profile as your company evolves and as cyber threats grow increasingly complex. Progent supports both current and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, go to firewall support services.
Remote Endpoint Monitoring makes it easy to track the various devices utilized by at-home workers and either block or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each protected endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to detect new attacks at inception. When an attack is discovered, ProSight ASM immediately disconnects the infected endpoint from the network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint security monitoring for teleworkers.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security threats for an environment that includes teleworkers. Progent can deploy online, automated security analysis software for rapidly and affordably detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be provided by security experts with top credentials including CISA, CISSP, and GIAC, can assist your business to audit your processes and governance policies and review your network architecture to allow you to implement top-level protection for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks to help you identify, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to determine your current security profile. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to design and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To find out more information about Progent's threat assessment services powered by on NodeZero's penetration test products, see Consulting Services for NodeZero's PEN Test Platform.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key things to focus on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and recovering critical information in order to prevent data loss and reduce restoration time in case of storage system failures due to hardware issues, software glitches, user error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Restore strategies for teleworkers must address multiple kinds of user-owned endpoints. Progent offers fast remote help from experts knowledgeable about a wide array of platforms for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can assist you to produce, document and test a DR/BC plan that includes the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for safeguarding critical information by managing local, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and validate apps on devices, push patches and certificates, set up policies for permission to access information and resources, manage passwords, establish VPN connections, control how telecommuters share data, set up threat protection, ensure security compliance, and erase sensitive information from lost, stolen or decommissioned devices. Intune works with iOS, Google Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, refer to Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Denver, Colorado company, phone
An index of content::
24-Hour Security Assessment Consulting Services
Security Audit Professional
Progent's certified security and compliance engineers can oversee security audits of enterprise-wide security to determine your company's cybersecurity profile adherence to key international cybersecurity standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security audits, and focused cybersecurity evaluations for specific areas of cybersecurity such as Active Directory or cloud applications. Progent's qualified security experts can also conduct extensive information security tests to evaluate your organization's compliance with important international security standards such as HIPAA, PCI, and ISO.
Exchange 2013 eDiscovery Consultant
Remote Exchange 2013 Online Technical Support
Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features as well as a redesigned structure. These enhancements affect vital areas including manageability, availability, security and compliance, operational costs, teamwork, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management for Microsoft Exchange Server 2013.
Mac Online Technical Support Consult
OS X On-site Technical Support
Progent provides nationwide online technical support and consulting services for businesses who run Apple Mac environments or whose IT systems feature a mix of Apple macOS and OS X with Microsoft Windows technology. Progent's engineers can provide Mac clients a range of IT services including desktop support, migration to the latest version of OS X from earlier editions of Mac, plus expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to iCloud. Remote network consulting offers optimum leverage for your IT budget by preserving client efficiency and shortening the time billed for computer repair services. Advanced online support technology and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security specialists to assist you with the toughest network issues.
Windows 8 Consult
Microsoft Windows 8.1 Migration Remote Support
Progent's Microsoft-certified experts can deliver a variety of technical services to assist companies of any size to install, manage, and troubleshoot IT systems that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can help design and configure testing environments to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment plans following proven methodologies.
Configuration Exchange 2003
Integration Services Microsoft Exchange 2003 Upgrade
Progent's Microsoft Certified engineers offer expert support for corporate-wide deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-site Exchange installations or updates and can supply local personnel to assist large companies with installations of Exchange Server in the or any area served by Progent's consultants.
SentinelOne Endpoint Protection Specialist
SentinelOne Singularity EDR Professional
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).
Online Troubleshooting Hornetsecurity Altaro 365 Total OneDrive Backup
Top Rated Altaro Microsoft 365 Total Mailbox Backup Help and Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Technology Consulting Co-managed Call Center
CISSP Certified Security Support Desk Sharing Setup and Support
Progent's Microsoft authorized experts provide several service programs to help mid-size and large organizations create a cost-effective and productive internal Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses analyze the various top level Help Desk software packages on the market and decide what packages might be too expensive, lack key capabilities, or align badly with your organization's business goals. Progent also offers temporary staffing for organizations who want to reinforce their internal Help Desk team for special projects or to fill in for vacationing or indisposed workers.
Microsoft Operations Manager Specialist
Microsoft Operations Manager Support and Setup
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
CISA Security Audit Consultants
CISA Security Audit Consulting Services
The Certified Information Systems Auditor credential is a recognized achievement that represents mastery in network security auditing. Certified by ANSI, the CISA credential requires that candidates pass an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified network security audit professional able to assist businesses in the fields of information systems audit services, IT governance, systems and infrastructure lifecycle, information technology service delivery, safeguarding of information assets, and business continuity planning.
Configuration Citrix XenServer Security
Professionals ProSight ESP Behavior-based Antivirus
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Juniper Junos Configuration Intrusion Detection
Juniper Junos J-Web Forensics Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Forefront TMG Technical Support
Security Services Forefront Threat Management Gateway 2010
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, VPN, and web caching solution for protecting the Internet-facing networks of any sized business against a wide range of attacks. Progent's Microsoft ISA Server 2006 consultants can show you how to plan, cost-justify, pilot, implement, customize and support the Standard or Enterprise version of ISA Server on your network.
Network Engineer ProSight DPS ECHO Backup and Recovery Services
ProSight ECHO Hybrid Cloud Data Backup Services Technical Consultant
ProSight ECHO Data Protection Services from Progent provide small and mid-sized businesses a low-cost and fully managed service for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.
Mac Remote Consulting
macOS Technical Support Specialists
Progent offers nationwide online phone support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants offer macOS and OS X users a range of IT services such as desktop assistance, upgrading to the most recent edition of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also assist your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Online technical support offers optimum return for your information technology budget by protecting client efficiency and shortening the hours billed for computer analysis and repair. Advanced online support utilities and skilled technicians and engineers allow Progent to solve most IT problems without wasting time and money by traveling to your location. In the vast majority of cases your network problems can be remediated over the phone or via a mix of telephone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISSP certified security specialists to assist with the most challenging system issues.
Nexus Switching Technology Consulting
Nexus Switch FabricPath Remote Technical Support
Nexus switches are designed to deliver the throughput, scale, dependability, cloud readiness, capacity, data protection and ease of management needed to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide remote and onsite support services to assist your business to plan an optimal network architecture, build test systems to confirm your network design, deploy Nexus switches, create and implement effective policies, perform security vulnerability assessments, set up advanced monitoring, fully utilize resources through virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and take advantage of the powerful high-availability (HA) features available for Nexus family of switches. Progent can also assist your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.
Immediate Juniper SRX5600 Firewall Network Consulting
Security Contractor Juniper SRX5800 Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Top Quality Microsoft Teams online training Consulting
24/7 Microsoft Teams Support and Integration
Progent can assist your business to plan an upgrade to Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
Technology Professional System Center MOM
IT Services Operations Manager
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and fixing System Center Operations Manager solutions and can provide companies of any size advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Top Ranked Cloud Migration System Consultant
Ransomware Hotline Network Integration
Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
Microsoft Azure cloud migration Designer
Azure Stack integration Consult
Progent can assist you with any stage of Azure cloud migration such as requirements definition, readiness evaluation, system architecture, pilot testing, implementation, centralized management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can safely access to Azure services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help you to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.
24-Hour NetApp Clustered Data ONTAP Technology Professional
24/7/365 NetApp MetroCluster Disk Pools Services
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with synchronous replication to deliver rapid, zero data loss disaster recovery between datacenters located as far as 300km apart. Progent's team of seasoned IT experts can help your business to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing help with procedures like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and testing your MetroCluster disaster recovery solution to prove compliance with industry standards and government mandates.
Consulting ISA 2000 Server
ISA 2000 Server Remote Consulting
Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without adversely limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.
Online Support Extended Call Center Economics
Extended Help Des Cost Savings Support and Help
Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to save money and increase productivity.
CRISC Certified Risk and Information Systems Control Engineer
CRISC Certified Risk and Information Systems Control Technology Professional
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management strategy following best practices promoted by CRISC and crafted to match your organization's risk appetite, business objectives, and budgetary guidelines.
MRTG for Linux Consultants
MRTG for Linux Consulting
Network monitoring typically consists of tracking a network's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network support engineers can help you use both these tools to optimize and repair your network. Progent's UNIX support professionals provide small businesses and programmers help with administering and supporting UNIX and Linux systems that work with Microsoft-based products.
Consultant Services Private Clouds for Small Businesses
Private Cloud Solutions Engineer
Progent's private cloud hosting service enables small and midsize organizations to run key applications such as SQL and Exchange Server from a secure Tier III data center on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can use Progent's private cloud to eliminate major capital costs for the purchase, upkeep, and operation of computer equipment and data center facilities while achieving the highest levels of system reliability and security.
Helpdesk for Telecommuters Remote Troubleshooting
Teleworker Solutions Remote Consulting
Progent has 20 years of background helping small and medium-size businesses to design, deploy, tune, administer, and debug computer networks that incorporate at-home workers.
SharePoint Server 2003 Specialists
Microsoft Certified SharePoint 2003 Consultant Services
Progent's Microsoft-certified experts offer companies of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, teams and data. Microsoft SharePoint provides a central location for your employees or clients to connect to, manage, share and interact with relevant data, files, and applications and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services connect employees, customers, teams and projects with the information they've developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to maintain your current SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.
Technology Consulting Catalyst 2900 Switch
Top Quality Online Support Services Catalyst Switch
Progent's Cisco-certified CCIE networking experts can help organization to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and migrate smoothly from legacy appliances to modern models.
Windows Server 2022 Clusters Sets IT Consulting
Microsoft Computer Consultant Windows Server 2022 Hybrid Configuration
Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.
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