Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff may take longer to become aware of a penetration and are less able to mount a quick and coordinated defense. The more lateral progress ransomware is able to achieve inside a victim's system, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Des Moines metro area to identify and isolate breached devices and guard clean assets from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Des Moines
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra ransom for not publishing this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.
The recovery work after a ransomware breach has several crucial stages, most of which can be performed concurrently if the response workgroup has a sufficient number of members with the necessary experience.
- Quarantine: This urgent first response requires blocking the lateral progress of ransomware across your IT system. The more time a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
- Operational continuity: This involves bringing back the network to a basic useful level of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complex recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to get critical resources back online as quickly as possible.
- Data recovery: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and which recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be required to locate clean data. For instance, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
- Deploying modern AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same AV technology deployed by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryption tool; troubleshooting failed files; building a pristine environment; remapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and services.
- Forensic analysis: This activity is aimed at discovering the ransomware attack's progress across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to evaluate the impact and brings to light weaknesses in security policies or processes that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities such as operational resumption are executed concurrently. Progent has an extensive roster of IT and cybersecurity experts with the skills required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers including Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Des Moines
For ransomware recovery consulting in the Des Moines metro area, call Progent at 800-462-8800 or visit Contact Progent.