Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff may take longer to become aware of a penetration and are less able to mount a quick and coordinated defense. The more lateral progress ransomware is able to achieve inside a victim's system, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Des Moines metro area to identify and isolate breached devices and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Des Moines
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra ransom for not publishing this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery work after a ransomware breach has several crucial stages, most of which can be performed concurrently if the response workgroup has a sufficient number of members with the necessary experience.

  • Quarantine: This urgent first response requires blocking the lateral progress of ransomware across your IT system. The more time a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes consist of isolating infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic useful level of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complex recovery effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to get critical resources back online as quickly as possible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and which recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be required to locate clean data. For instance, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
  • Deploying modern AV/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same AV technology deployed by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryption tool; troubleshooting failed files; building a pristine environment; remapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to evaluate the impact and brings to light weaknesses in security policies or processes that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities such as operational resumption are executed concurrently. Progent has an extensive roster of IT and cybersecurity experts with the skills required to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Des Moines
For ransomware recovery consulting in the Des Moines metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features as well as a revamped architecture. These enhancements favorably impact key facets of IT like manageability, availability, security, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible advantages of migrating to Exchange 2013, create a cost-effective validation and rollout plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable online support and management for Microsoft Exchange 2013.

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    Progent can assist companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

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    Cisco's Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the configuration and control of wireless access points, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by identifying threats and analyzing network traffic according to user type and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.

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    ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses a low-cost end-to-end service for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data.

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    ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses a low-cost end-to-end service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data.

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    The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with practical experience and broad knowledge in planning and integrating cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent's IT services can help you with designing, installing, managing, and supporting Windows Server systems that maximize the productivity of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent's Microsoft-certified consultants offer remote or in-person expertise to help organizations of all sizes to design, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing particularly stubborn problems, or full project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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  • Network Consulting Career
    Telecommuting Network Consultants Contract

    Progent is looking for a range of on-staff workers including motivated MCSEs; connectivity consultants who have Cisco CCNP or CCIE credentials; and consultants for fault-tolerant network architecture with backgrounds in mobile connectivity, wireless integration, non-stop systems, business continuity solutions, data protection, and server virtualization. We are also hiring desktop support technicians, off-site service professionals, and CISSP or CISM accredited security professionals. Progent is also seeking veteran managers and administrators who can operate efficiently in our dynamic, virtual office environment. Progent works with freelance professionals with in-depth expertise and hands-on background in high-demand information technology topics beyond our primary technical concentration. Progent's Experts Team employs contractors who offer consulting and programming services for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess specialized expertise with non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or offer world-class skills in areas like telecom, web site design, EDI, web commerce, or dbm programming. Freelance contractors premier by Progent cooperate with our in-house consultants to provide comprehensive IT services for small and midsize company networks.

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    Progent offers nationwide remote phone support and troubleshooting services for businesses who operate Apple Mac environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's experts can provide Apple macOS and Mac OS X users a variety of services such as desktop support, migration to the latest edition of Mac OS X from legacy versions of Apple macOS and OS X, plus expertise with macOS and Mac OS X application software. Progent can also help you with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Remote technical support provides maximum return for your information technology budget by extending user efficiency and shortening the hours billed for network repair services. Sophisticated online support tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and expense by going to your location. In most of situations your network problems can be dealt with by telephone or via a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist with the most difficult network problems.

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    ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information.

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    Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver cutting-edge endpoint detection and response.

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