Desktop Support and Integration ServicesProgent can deliver a broad range of affordable consulting and support services to assist you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online assistance for single computers or notebooks or work with you to plan and implement a company-wide migration to new or updated operating system software and business applications. Progent can also supply engineers and technicians to assist your company to plan for and complete an office move or merger organized to cause the least possible disruption of your business.

Progent can also install Microsoft Office or Microsoft Dynamics business applications on your client PCs so they communicate productively with all Microsoft programs, software from popular vendors, SQL databases, and line-of-business solutions network-wide.

Progent's desktop consultants provide a range of support options intended to ensure that your company's personal computers and laptops keep operating dependably, safely, and efficiently. Service options available from Progent include on-site and remote technical assistance, Contact Center telephone support with optional 24x7 access, internal security inventories and enhancements, interactive virtual education, PC or laptop configuration for telecommuters and mobile employees, and automated management support.

Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist both new and registered customers to analyze and fix network issues without the expense or delay of on-premises service visits. The background and technical depth of Progent's IT engineers makes it possible to resolve the most complex IT issues rapidly by escalating trouble tickets if necessary to high-level experts. Progent offers a convenient, web-based registration process for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums for services provided during regular business hours, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Progent also offers an economical extended hours remote support program for companies who need 24x7 access to remote technical support.

On-site Support
Progent provides on-site technical assistance for registered clients larger metropolitan areas across the United States. Progent's on-premises support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses with the best of both worlds: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers.

Comprehensive Helpdesk Outsourcing
Progent's Help Desk Call Center outsourcing services are designed especially for small businesses who have to operate within a restricted IT budget but who need the immediate availability of a dedicated Help Desk Call Center with professional phone support and effective escalation capability. By using Progent's Help Desk outsourcing services, small companies reduce expenses and management stress and have the advantage of world-class phone support and online diagnostics. Progent's Contact Center support services feature easy work initiation via email, telephone, or the web; strict job ticket tracking up to problem resolution; web-accessible job history for current status; full service documentation; and by-the-minute invoicing to ensure customers are charged only for the services actually performed.

Internal Security Evaluation
Progent's GIAC and CISA-qualified security consultants can deliver a low-cost Internal Security Inventory service package created to give small organizations an opportunity to receive an objective opinion about the strength of their inside protection profile. The internal scan and evaluation package features a network scan run from within your firewall and uncovers possible risks represented by your workstations and servers. Progent's security inventory and assessment is overseen by consultants with high-level security accreditations who analyze and report on the scanned information and make suggestions for efficient remediation.

Online Education for Workstation Programs
Progent offers online instruction for an array of desktop applications and operating systems such as Microsoft Excel, Word, Publisher, Project, Microsoft Dynamics Great Plains, Acrobat, Adobe Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8.1. Online learning provides all the advantages of conventional classroom sessions, including instant communication between clients and trainers, but eliminates the expenses of transportation and the challenge of trying to accommodate the schedules of many trainees. Available to single students or groups of all sizes, live online training allows the instructor to conduct the class from a remote facility and the students can be spread throughout an office or all over the the U.S. Virtual instruction utilizes powerful teaching aids like broadcast white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted for specific topics or longer in time and broader in coverage. Instructors and clients can go through problems individually or as a group.

Provisioning and Integration Support for Mobile Networking, Telecommuting, and Branch Offices
Progentís network professionals provide expertise for mobile and remote PC provisioning and support in areas including data synchronization, desktop and notebook data protection, Outlook email setup, Windows Mobile connectivity, iPhone and iPad integration, Android phone integration and management, RIM Blackberry troubleshooting, and mobile application development. Progent's Microsoft and Cisco certified professionals can save your organization time and money by applying their experience to show you how to choose and integrate branch office and wireless networking technologies that make sense for your business. Progent can also tune your network architecture so that off-site PCs and mobile appliances perform better in your network.

Change and Update Automation
Progent's IT management professionals can show you how to automate desktop administration to make sure your PCs remain current, protected, and reliable. Progent's consultants have extensive backgrounds delivering businesses of all sizes Microsoft System Center Configuration Manager (SCCM) consulting to reduce network administration's processes, increase network protection, improve productivity by making sure that all application updates are installed, police licensing adherence, and track characteristics of application usage to allow smarter purchasing plan. Also, Progent can help your company to carry out an efficient migration to System Center 2012 Configuration Manager from Systems Management Server for better administration automation. Progent also offers Windows Server 2012 R2 planning and deployment support.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.
















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