Progent offers a broad array of affordable support services to help your company to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and Mac OS X, or various versions of Linux. Progent can offer onsite or remote technical support for individual computers or notebooks or help your business to design and implement a large-scale migration to new or revised operating system platforms and applications. Progent can also provide consultants and technicians to help you to prepare for and implement a site move or merger organized to produce the least possible interruption to your business.
Progent can also install Microsoft Office or Microsoft Dynamics business applications on your client PCs so they integrate efficiently with other Microsoft programs, products from popular vendors, business servers, and key solutions network-wide.
Progent's desktop consultants offer a variety of services designed to make sure that your personal computers and notebooks stay operating dependably, safely, and productively. Support options available from Progent include on-premises and online troubleshooting, Call Center telephone support with optional round-the-clock availability, internal security evaluation and enhancements, live remote education, PC or laptop integration for telecommuters and on-the-road employees, and automated management solutions.
Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist both new and current customers to analyze and fix hardware and software issues without the cost or delay of travel for onsite service calls. The experience and expertise of Progent's network consultants makes it possible to resolve the most complex network issues quickly by escalating trouble tickets when required to high-level experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums for services delivered during normal business hours, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Progent also offers an economical extended hours online support program for companies who need 24x7 access to remote technical support.
Progent offers on-premises computer support for registered clients larger metropolitan areas across the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies with the best of both worlds: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers.
Full Service Help Desk Outsourcing
Progent's Helpdesk outsourcing services are intended especially for small organizations who have to operate within a modest IT budget yet who require immediate access to a dedicated Help Desk Call Center with professional phone support and effective escalation options. By using Progent's Helpdesk services, small organizations cut costs and management hassle and have the benefit of enterprise-class telephone support and online diagnostics. Progent's Helpdesk services feature easy job initiation by email, phone, or the web; automated job ticket tracking until problem resolution; web-based job logs for immediate status; full service reporting; and per minute invoicing to make sure customers are charged only for the support they receive.
Internal Security Assessment
Progent's GIAC and CISA-qualified security engineers can deliver a low-cost Internal Security Inventory packages designed to give small businesses an opportunity to receive an impartial opinion about the strength of their inside protection environment. The internal security scan and evaluation option features a network scan run from within a corporate firewall and uncovers possible weaknesses with your desktops and servers. Progent's security inventory is overseen by consultants with top security accreditations who evaluate and summarize the scanned information and provide recommendations for effective improvements.
Live Online Classes for Workstation Applications
Progent provides live online learning for a range of client applications and operating systems such as Microsoft Excel, Word, PowerPoint, Outlook, MS Dynamics GP (Great Plains), Acrobat Writer, Photoshop CS, Crystal Reports, and Windows 10 and Windows 8.1. Online learning provides the advantages of traditional in-person seminars, such as immediate interaction between students and trainers, but avoids the expenses of travel and the challenge of trying to accommodate the availability of many workers. Offered to individuals or classes of all sizes, virtual instruction allows the trainer to conduct the class from an online facility and the students can be spread across a campus or all over the country. Live online learning utilizes proven teaching mechanisms like virtual white boards, real-time questions, and collaborative desktops. Sessions can be short and targeted for specific topics or longer in duration and wider in coverage. Teachers and students can work through problems one-on-one or as a class.
Configuration and Integration Services for Mobile Computing, Telecommuting, and Branch Offices
Progentís network consultants provide expertise for mobile and remote computer integration and support in areas including file synchronization, desktop and laptop data protection, Microsoft Outlook e-mail setup, Microsoft Windows Mobile integration, Apple iPhone integration, Android smartphone integration, Blackberry troubleshooting, and wireless application programming. Progent's Microsoft certified professionals can save your business time and expense by applying their expertise to show you how to choose and configure branch office and wireless access solutions that fit the needs of your business. Progent can also optimize your IT infrastructure so that off-site computers and mobile handhelds work better in your network.
Progent's IT administration professionals can help you automate desktop management to make sure your networked PCs stay up to date, secure, and dependable. Progent's engineers have in-depth experience providing businesses of any size System Center Configuration Manager (SCCM) expertise to reduce IT management's processes, increase network protection, improve productivity by making sure that all application updates are installed, enforce software licensing adherence, and monitor patterns of application use to enable a more efficient purchasing plan. Also, Progent can assist you to execute a smooth migration to Microsoft System Center 2012 Configuration Manager from Microsoft SMS Server for better administration automation. Progent also offers Windows Server 2012 R2 planning and configuration expertise.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.