Detroit Consulting Services for Network Support Organizations
Temporary Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Detroit
Progent's consulting support for IT service organizations in Detroit Michigan allows your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a seamless augmentation of your regular network support group. These services can help you grow your client base, expand your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency lets you promote and preserve your branding.
Progent is a network support firm with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Small or niche IT support companies do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their own branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service companies include:
- Progent's remote desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Normal support hours are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in major metros is offered across the country at extra cost.
- You retain full control of your clients and invoicing.
- Your clients enter requests through your branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without being forced to turn down new business owing to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services performed are fully described. This enables your IT support organization to shift account responsibilities to internal personnel when you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept more opportunities outside your core fields of expertise and open new territories without assuming the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of technologies and can be a dependable reservoir of skills for growing your IT service business.
- Rapid Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
- Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Help Desk support to advanced consulting. Efficient online service saves money and produces quick solutions.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Detroit, Michigan Companies
Progent's seasoned team of certified consultants and technical experts can deliver Detroit, Michigan organizations a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Integration
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud Platform
- Online IT Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for Network Service Providers in Detroit, Michigan For more details about Progent's consulting support for IT service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Exchange 2016 Upgrade Planning Help and Support
Microsoft Certified Exchange 2016 Migration Consultant Services
Progent can help you in any and all facets of your migration to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Symantec Raptor Security Contractor
Symantec VPN Cybersecurity Organization
Progent's Symantec consultants can help you support discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and Symantec VelociRaptor family or show you how to migrate to more recent firewall technology. Progent can also enable you to design and implement a complete security strategy that can incorporate firewall and VPN appliances and utilities, managed security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single source for on-going network help, maintenance, training, and security expertise.
Spora ransomware recovery Technology Professional
Dharma ransomware recovery Technology Professional
Progent's proven ransomware recovery experts can assist your business to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
MS Access Coder
MySQL Clustering Engineers
Progent's expert programmers, relational database architects, and project management consultants can help large businesses to complete development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can assist customers fill in expertise gaps by providing database designers and programmers experienced in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to integrate SharePoint with other data sources like Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide expertise with web development tools and can help clients to create, expand, repair, or migrate web-based applications to utilize the most current web technology.
MFA and Single Sign-on (SSO) Computer Consultants
Identity Verification Online Support Services
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
GIAC Systems and Network Auditor (GSNA) Small Business Computer Consulting Companies
ACDT Computer Service Providers
Progent provides customers the services of consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that clients deserve to know that their IT service providers have accredited training plus broad real-world backgrounds so that Progent's clients can engage Progent's support with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts brings priority for substantially better vendor support than is available to uncertified service providers, enabling Progent to offer customers a better level of computer support. In other cases, major credentials such as CISM or CISSP for network security can aid enterprise customers to show compliance with regulatory requirements by using the services of recognized industry professionals.
Knowledge Transfer Computer Consultants
24/7 Information Transfer Online Support Services
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Cisco Planning Network Management Services
IT Consultant Cisco
Progent can assist you to deploy Cisco's infrastructure technology to create a robust foundation for your local, cloud-centric, or hybrid data center and streamline operations in key areas including hardware consolidation, security and compliance, versatility, availability, and disaster recovery.
Remote Support Technical Consultant
24x7 Support IT Consultants
For medium-size companies looking for IT support, Progent can deliver an array of alternatives including local help, remote assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, business relocation services, software development, and professional consultation. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent provides expert in-person help for fixing technical problems quickly and affordably.
Remote Troubleshooting Exchange 2013 Project Planning
24 Hour Exchange 2013 Backup and Restore Computer Consultants
Exchange 2013 includes significant improvements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These enhancements affect key IT areas including ease of administration, availability, security, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.
Hyper-V Security Information Technology Consulting
ProSight ESP Endpoint Security Integration Services
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware.
ProSight Reporting Infrastructure Monitoring Consulting
Support and Integration ProSight Reporting Infrastructure Monitoring
ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Ransomware Recovery Readiness Audit Consultancy
Ransomware Recovery Preparedness Analysis Consultancy
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner and safer AD environment. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.
Engineer Application Delivery
Application Delivery Engineers
Progent's Citrix consultants can help your business to design, install, administer, and support a virtual Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter support experts can help your organization to administer and support an off-site datacenter that features high uptime, advanced security, and rapid recovery.
Outsourcing iPhone and SharePoint integration
Engineer iPhone and Cisco firewall integration
Progent can provide affordable online consulting to help you to design, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past specific technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and efficient network infrastructure that aligns with your mode of computing. Progent can also provide remote and onsite training to help manage and use your iOS devices in a secure, collaborative environment that optimizes the business value of your IT network.
Cisco Expert Catalyst 3850 Switch On-site Technical Support
Catalyst 4500 Switch Computer Engineer
With Catalyst switches for small and mid-size companies, Cisco allows organizations to realize all the benefits of adding intelligence to their networks. Cisco's switching product line makes it possible to enable features that make your network infrastructure sufficiently robust to accommodate time-critical needs, expandable to facilitate future growth, safe enough to protect restricted data, and designed for differentiating and managing traffic flows to streamline system performance. Progent's Cisco certified engineers can show you how to pick out and integrate Catalyst switches appropriate for your business. In addition, Progent's certified security consultants can show you how to create a strategic protection policy and set up Cisco Catalyst switches so they powerfully enforce your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Altaro VM Backup Network Consultant
Award Winning Hornetsecurity Altaro VM Backup and vSphere Support Services
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to help you to plan, install, manage and debug a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup technology.
ProSight Private Cloud Hosting Services Consultant Services
24x7x365 Consulting ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's servers in an environment that gives the maximum level of dependability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting options are built upon proven virtualization technologies that enable small and midsize companies with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.
IT Training Outsourcing
24x7 Microsoft Expert Expert Training Computer Consulting
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Hornetsecurity Altaro M365 OneDrive Backup Network Consulting
Hornetsecurity Altaro 365 Total SharePoint Backup Network Engineer
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
