Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Detroit
ProgentProgent's consulting support for network service organizations in Detroit Michigan allows your company to provide your customers Progent's consulting and Help Desk support using your own branding as a seamless augmentation of your in-house network services group. This can ease the way for you to add to your revenue, close gaps in your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and manage. Small or niche IT support providers seldom have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metros is offered across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers submit incident reports by means of your branded Internet portal, a toll-free phone number, or by directing an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and strategic IT skills steadily without being forced to say no to new business owing to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced documentation system to ensure that all IT services performed are fully documented. This enables you to transfer service assignments to internal consultants once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept more opportunities outside your main fields of expertise and open additional territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT support firm by offering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can be a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Detroit, Michigan Businesses
Progent's nationwide team of certified consultants can provide Detroit, Michigan organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Providers in Detroit, Michigan
To learn additional details about Progent's consulting support for network service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.