Expanding your at-home workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Detroit company to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help Detroit, Michigan organizations to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, data security, data protection solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Extending the corporate phone system to accommodate telecommuters is vital to supporting a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's current or older platforms for IP voice management. Progent can assist businesses of all sizes to plan or tune a remote IP voice service that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older VoIP platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to support these solutions and provide as-needed integration and debugging expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Detroit, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.