Expanding your remote workforce may have a significant effect on network architecture, security, and corporate culture. Progent has 20 years of background helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Detroit organization to select the appropriate tools and follow best practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Detroit, Michigan organizations to succeed with any aspect of building a high-functioning remote work environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for a remote workforce can be particularly challenging if you must accommodate a mix of personal hardware like desktop computers and notebooks, Internet routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware releases. Progent's background providing remote support for both legacy and current technologies in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services offered by Progent to assist you to implement a productive work-at-home ecosystem include:

  • Virtual Private Network technology allows you to establish a safe tunnel for authenticated at-home workers to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your teleworkers and your various network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a wide range of endpoint devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a data center PC's desktop. This gives network managers significant control over the digital environment of telecommuters and ensures them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent can provide top-tier online support for configuring routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting an entire household and visitors, are commonly utilized by at-home employees to connect to their router for work. This can create performance and cybersecurity problems. Progent can help you to resolve these problems by providing services like Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP integration help.
  • Internet access methods affect the speed and availability of connections between telecommuters and the corporate data center. Line-of-business applications might require redundant Internet access in the event the primary connection fails. Progent offers expertise for selecting service providers, selecting appropriate service bundles, and integrating fault-tolerant Internet connections. Refer to Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Detroit, Michigan company, call 1-800-993-9400 or visit Contact Progent.