Enlarging your remote workforce can have a major impact on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Detroit organization to pick the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services that go from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Detroit, Michigan organizations to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A fast, enterprise-wide changeover to a teleworker workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active tickets, enter details, and upload screenshots and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Support Desk staff by splitting responsibilities for Support Desk services transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can help your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Detroit, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.