Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Detroit organization to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand guidance for helping you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Detroit, Michigan organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit their current trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Call Desk staff by splitting delivery of Help Desk support services transparently between your in-house IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Detroit, Michigan organization, phone 1-800-993-9400 or go to Contact Progent.



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