Additional Topics of Interest
Onsite Technical Support for Cisco Help Desk
Progent's Virtual Help Desk Call Center support services are an integrated expansion of your in-house IT service organization. Virtual Help Desk can include advanced call center features such as a special phone number with custom greeting. Progent will also rout calls automatically to staff technicians who are specifically provisioned and trained to handle your needs. In addition, Progent's Help Desk Call Center staff can manage trouble tickets with any client trouble ticket software for seamless integration with your in-house support services group. Advantages of Progent's Virtual Computer Support Help Desk Call Center services include high-end Microsoft and Cisco Helpdesk expertise the moment you call, seamless expansion of your in-house resources, comprehensive support for urgent client issues, and by-the-minute billing.
Outsourcing for VMware
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
IPsec VPN Technology Consulting
Progent provides small and medium size businesses professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security vendors including Check Point Software, Juniper, and SonicWALL. Progent can help you create a comprehensive security strategy and select appropriate products from multiple vendors to achieve your security goals while sticking within your spending limits.
802.11ac Migration Information Technology Consulting
Progent's Cisco-certified wireless technology consultants can assist organizations to configure, administer, and debug Cisco wireless devices such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Windows 2003 Consultant
Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and expert consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and support services include network planning, deployment, project management, in-person and off-site technical support and repair, Call Center services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Exchange 2000 Upgrade
Progent is one of the most qualified information technology consulting companies in the San Francisco Bay Area for integrating e-mail systems based on Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Exchange 2000 for common scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.
Expert Microsoft Certified Windows Hyper-V 2016 Management Consulting
Windows Hyper-V 2016 incorporates core technologies initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your critical workloads, design a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a non-disruptive upgrade plan, train your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Internet Security and Acceleration Server Remote Technical Support
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can assist you to design, deploy, and manage a configuration of Forefront TMG or ISA Server 2006 on your network that provides the firewall protection, speed and manageability that your business needs.
Consulting Services for Internet Data Center
For large organizations, Progent can supplement internal network support staffs by offering world-class experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches in the Bay Area, Progent can perform as a seamless local extension of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2003. Progent can offer on-site engineers and specialists to assist with a campus move or office move, or a network designer to help with setting up or using an Internet Data Center or Hosting Facility.