Introduction to Progent's Hosting and Management Services for Exchange
Email is a mission-critical application for businesses of any size and demands a host infrastructure that provides enterprise-class reliability, security, and support. Progent's Hosting Services for Microsoft Exchange offer small and midsize organizations with modest IT budgets and overstretched management bandwidth a low risk, economical, and hassle-free option for running Exchange by delivering the robustness of a state-of-the-art colocation facility plus the expertise of Progent's Microsoft-certified group of support professionals.

Business Benefits of Progent's Hosting Services for Exchange
By using a hosting service for Microsoft Exchange, small and midsize companies can gain an array of benefits. The most obvious advantage is monetary. Gartner Group has calculated that outsourced hosting can save up to 35% of the cost of creating and maintaining an in-house data center. Benefits like decreasing executive hassle and increasing network availability and protection are more difficult to quantify, but these are clearly major benefits. Some of the key benefits of using an outsourced hosting provider for Exchange include:

  • Lower Capital Expenditures
    By utilizing a hosting provider for vital applications like Microsoft Exchange, small businesses on a restricted budget are able to eliminate the significant costs of planning and constructing a data center with adequate physical security, cooling, uninterruptible power, fire protection, and redundant Internet access. Hosting services also save the cost of software licenses as well as non-stop technology like clustered servers and fault-tolerant disk arrays. Increasing network capability as your company grows is also inexpensive and easy.

  • Lower Operational Costs
    Progent's Hosting and Management Services for Microsoft Exchange reduce operational expenses by leveraging the expertise of Progent's network support professionals and Help Desk Call Center team. Small companies receive the advantages of having a large IT services staff without having to finance one. Small businesses also save the expense of the computer facility's round-the-clock on-site security personnel and 24-hour operations center.

  • Improved Management Focus
    By using Progent's Hosting and Management Services for Exchange a small or midsize organization's executive management group is spared the distraction and stress of making sure the crucial email system stays continually operational, secure,up to date, safely backed up, and efficiently administered. Actual or supposed client problems can be handled by Progent's Contact Center, and management duties like adds, deletes, and security authorization changes can be taken care of by Progent's Microsoft-certified experts. All of these services allow managers to concentrate on core business issues where they know how add the greatest help to the company.

  • World-class Security
    The site security offered by Progent's world-class hosting facility is well above the quality that most small to midsize companies could reasonably expect to attain within an internal facility. In conjunction with a 24x7 team of security officers, Progent's data center features advanced access monitoring and blocking systems plus reinforced structures to prevent unapproved access. Progent also provides software protection such as an advanced firewall, round-the-clock server monitoring, spam and virus blocking, fast and thorough security patch management, and an experienced online team of system recovery professionals.

  • Improved Fault Tolerance and Dependability
    Progent's data center for hosting Exchange features UPS electrical power, fault tolerant cooling, and failover Internet access to achieve a high level of fault tolerance. The site is also located in a seismically stable region for safety against earthquakes. Progent's virtual server infrastructure for supporting Exchange provides additional availability thanks to technologies like server clustering and non-stop disk arrays.

  • Regulatory Compliance
    In case your company needs to or wishes to adhere to regulatory requirements such as Sarbanes-Oxley, Gramm-Leach-Bliley, or HIPAA, utilizing Progent's Hosting Services for Exchange helps you to comply with even the strictest security mandates.

  • Business Continuity
    The fault-tolerant and secure features of Progent's hosting facility reduces the likelihood that an incident could disrupt your Exchange system. In case of a disastrous failure, Progent's disciplined backup routines and virtual architecture enable rapid data restoration to ensure that you can quickly continue operations.

World-class Data Center
No small business can afford the cost of designing, building, and managing a world-class data center. Progent enables small organizations to leverage their information systems investment by providing Microsoft Exchange Hosting Services based in a hosting facility utilized by some of the country's biggest companies for hosting mission-critical applications. Important features of the data center Progent uses for hosting Exchange are:

  • 24x7 Staffed Security Plus Sophisticated Security Systems
    Progent's hosting facility features tight security for managing and tracking personal access to the facility. Onsite security officers are present on a 24-hour basis and a sophisticated electronic security system incorporates cameras, motion detectors, pin pads, and biometric access control devices. The exterior of the data center is protected with armored glass and inside areas are secured within steel reinforced protective barriers.

  • Full-time Network Operations Center
    Progent's data center for Microsoft Exchange features a full-time network operations center with certified engineers and technical experts who monitor and manage the operations and security of the facility and resolve technical problems.

  • non-stop High-speed Internet Connectivity
    Progent's facility for Microsoft Exchange hosting offers fault-tolerant Internet connectivity through a sophisticated switching architecture that incorporates double, spatially isolated fiber cabinets interfaced to multiple carriers. Each fiber cabinet is serviced by a separate TELCO office. Two self-healing SONET rings provide totally diverse network routing to hosting systems. Internet connectivity is served by multiple tier 1 providers.

  • Extensive Electrical Power Backup Infrastructure
    The facility used by Progent for Exchange hosting has its own municipal utility district substation and transformer on the property. The utility district substation is powered by multiple regional substations. The facility has four diesel generators, each with redundant parts. The generators have switch and paralleling gear systems for fast delivery of emergency power and have the fuel to run the whole data center for a week. The facility also has UPS units, redundant power distribution units, and gel cells capable of handling the entire data center while the generators come on line.

  • Redundant Computer Room Air Conditioning
    Progent's data center for application hosting features redundant computer area air conditioning units set up in a closed loop configuration using water-cooled chiller components that are rotated monthly.

  • Fire Detection and Control
    Progent's data center for application hosting is equipped with a VESDA detection system monitored by the 24x7 facility operations center staff and by an external monitoring service. The fire suppression mechanism includes a double interlock dry pipe system that uses 10' x 10' grid areas to reduce damage to servers near any fire.

  • Seismically Stable Site
    The facility that supports Progent's Exchange hosting servers is located in a seismic-neutral region with no known faults and no history of earthquakes. The data center building is also fitted with a steel-beam system engineered to hold up against a serious earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete incorporation of Microsoft Exchange with your existing network environment and also include an array of ongoing services designed to keep your messaging solution performing at peak efficiency with high levels of security, availability, management efficiency, and client service. All software licenses are purchased by Progent and are owned by Progent, and all maintenance of servers and other hardware is implemented at no charge to clients. Progent's high-speed and fault-tolerant Internet interfaces offer 3 MBPS performance.

Configuration and support services offered as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting for Exchange is invisible to your employees, clients, and partners. Your existing email domain name is preserved as well as your email addresses, contacts, file set up, and work groups. Your Exchange Server will also be available anywhere through Outlook Web Access (OWA) or Exchange wireless service. Progent will also configure Exchange to handle remote synchronization with Window Mobile-powered handheld devices including PDAs and smartphones.

  • Spam/Virus Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

  • 24x7 Security and Performance Monitoring
    Progent's hosting for Exchange features continual monitoring of the performance and security of Exchange Server using Microsoft's System Center Operations Manager, a powerful server monitoring platform that automatically detects network problems and tendencies. Microsoft Operations Manager works by automatically tracking event history, then screening, organizing, and evaluating these events according to an extensive built-in knowledge base. When Microsoft Operations Manager detects problems or a potentially dangerous trend, it can run special remediation routines or transmit warnings to alert Progent's network maintenance personnel.

  • Update Support
    As part of the services offered with Progent's Exchange hosting, Progent's Exchange administrators ensure that software patches, security revisions, and Microsoft service packs are installed promptly and non-disruptively. Progent will also make sure that all other software supportive of Microsoft Exchange Server stays current. In the event that the Exchange Server host system must be momentarily shut down for routine maintenance, Progent uses a maintenance interval from 10:00 Friday night to 6:00 Saturday morning PST. Progent alerts customers in advance of any scheduled downtime so as to minimize business impact.

  • Regular Data Backup and Rapid Restoration
    Progent's data backup procedures for hosted Microsoft Exchange systems include one month of per-day backups, complete server backups once a week, differential backups daily, and full backups with off-site replication every month. Progent's virtualized architecture permits fast system recovery in the event of a catastrophic failure, and in case a severe host failure Progent will migrate the hosted Microsoft Exchange Server environment to another virtual server within four business hours.

  • Contact Center Support
    Progent's Helpdesk services are provided to maintain Progent's hosted Microsoft Exchange systems. Progent's Technical Response Center (TRC) handles all Helpdesk services and is available by telephone, email, or the web. Supported by Microsoft-qualified engineers who are experienced at providing email support, Progent's Help Desk Call Center can efficiently handle virtually any issue associated with Exchange and can also offer expert help for a wide range of network areas including system infrastructure, business applications, mixed-platform integration, and system security. Progent's Help Desk Call Center can in addition escalate highly complicated issues to Progent's top-level engineering group which offers Cisco CCIE network experts, CISSP and CISM certified security engineers, Linux OS consultants, and Apple macOS and OS X support professionals.

  • Email Administration Services
    Progent's Technical Response Center handles all Exchange administration services including adding or removing mail boxes, changing security privileges, or troubleshooting capacity problems. As with any service offered by Progent structured on Progent's Help Desk Call Center model, Progent's Technical Response Center offers the broad and deep technical expertise and consistent service of an enterprise-class IT support organization, as well as the visible trouble-ticket tracking and follow-up of an efficiently managed Help Desk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for a small or midsize company's servers in an environment that delivers the top levels of dependability, security, and scalability and is in addition economical and easy to move to a different host environment. Progent's Data Center Hosting and Management services are based on proven virtual server technology that allows small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and system administration while benefiting from enterprise-class reliability and an unprecedented level of vendor independence.

Unlike common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all network and application servers in a single unified-management solution and can handle multi-OS and non-standardized networks that are typical of small businesses but are troublesome for conventional hosting providers. Progent's Virtual Data Center Hosting and Management services keep ownership of the software platforms in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner to your initial hosting provider while still providing all the investment benefits inherent with Application Service Provider (ASP) and SaaS hosting service models.

Learn more about Progent's ProSight Virtual Hosting Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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