Introduction to Progent's Hosting Services for Microsoft Exchange
Messaging is a mission-critical application for businesses of any size and demands a host infrastructure that provides enterprise-class reliability, protection, and IT support. Progent's Hosting and Management Services for Exchange offer small and midsize businesses with limited network budgets and little spare executive bandwidth a safe, affordable, and low-stress option for running Microsoft Exchange by providing the reliability of a world-class colocation facility and the skill of Progent's Microsoft-certified team of support professionals.

Advantages of Progent's Hosting and Management Services for Exchange
By utilizing a hosting provider for Microsoft Exchange, small and midsize companies can gain an array of benefits. The most obvious advantage is monetary. Gartner Group has calculated that colocation can save from 20-35% of the cost of creating and maintaining an in-house facility. Advantages such as decreasing executive distraction and increasing network reliability and security are harder to quantify, but these clearly represent significant advantages. Some of the key advantages of utilizing an outsourced hosting provider for Exchange are:

  • Reduced Capital Expenses
    By utilizing a hosting provider for critical applications like Microsoft Exchange, small and midsize businesses on a tight budget can avoid the substantial costs of designing and building a computer facility with sufficient physical security, cooling, uninterruptible power, fire protection, and redundant Internet connectivity. Hosting services also eliminate the cost of software licenses as well as fault-tolerant technology like clustered servers and zero-downtime disk arrays. Increasing network capacity when your company grows is also more affordable and simple.

  • Lower Operational Expenses
    Progent's Hosting Services for Microsoft Exchange cut ongoing costs by utilizing the services of Progent's network support engineers and Contact Center group. Small and midsize companies receive the advantages of having a big network services staff without having to finance one. Small companies also save the expense of the data center's round-the-clock internal security personnel and 24-hour operations team.

  • Improved Management Focus
    By using Progent's Hosting and Management Services for Exchange a small or midsize organization's executive management group is spared the time loss and stress of making sure the mission-critical email environment is continually operational, protected,current, safely archived, and effectively managed. Actual or supposed client problems can be resolved by Progent's Contact Center, and administrative tasks like adds, deletions, and security authorization modifications can be implemented by Progent's Microsoft-certified professionals. These support services free executive to focus on core business issues where they can provide the most value to the enterprise.

  • Enterprise-class Security
    The site security offered by Progent's enterprise-class hosting facility is well beyond the quality that most small businesses could reasonably expect to attain with an in-house data center. In conjunction with a 24x7 team of onsite security personnel, Progent's hosting facility offers advanced intrusion detection and blocking systems as well as secure structures to stop unapproved access. Progent also provides software protection that includes a high-level firewall, 24x7 server monitoring, spam and virus blocking, prompt and complete security patch installation, and an experienced on-call team of system recovery experts.

  • Greater Availability and Reliability
    Progent's data center for hosting Exchange offers uninterruptible electrical power, redundant cooling, and failover Internet connectivity to deliver a high degree of availability. The hosting facility is also situated in a seismically stable region for safety against earthquakes. Progent's virtualized architecture for supporting Exchange offers even greater fault-tolerance through technologies such as server clustering and non-stop disk arrays.

  • Regulatory Adherence
    In case your company must or desires to comply with regulatory requirements like as SOX, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting and Management Services for Microsoft Exchange helps you to comply with even the strictest security mandates.

  • Business Continuity
    The non-stop and secure infrastructure of Progent's hosting facility reduces the likelihood that an incident could disrupt your Exchange system. In case of a catastrophic failure, Progent's disciplined backup routines and virtualized architecture enable fast system restoration to ensure that your company can immediately continue business operations.

World-class Hosting Facility
No small company can afford the cost of designing, building, and managing a world-class data center. Progent enables small and midsize organizations to leverage their IT investment by offering Exchange Hosting Services based in a hosting facility trusted by some of the country's largest businesses for hosting crucial applications. Important features of the data center Progent utilizes for hosting Microsoft Exchange include:

  • 24x7 Onsite Security Plus Advanced Security Systems
    Progent's hosting facility provides tight security for managing and tracking physical entry to the facility. Internal security personnel are present on a 24x7 basis and a sophisticated security infrastructure incorporates cameras, motion sensors, badge readers, and biometric identification devices. The perimeter of the facility is protected with armored glass and internal areas are protected by steel mesh protective barriers.

  • Full-time Operations Center
    Progent's hosting facility for applicatiion includes a full-time operations center with qualified engineers and technical experts who oversee the infrastructure and security of the facility and resolve problems.

  • zero-downtime Broadband Internet Connectivity
    Progent's data center for applicatiion hosting features redundant Internet routing through an advanced failover architecture that incorporates dual, spatially isolated fiber vaults interfaced to multiple network carriers. Each cabinet is supported by a separate TELCO central office. Two self-healing SONET rings provide totally diverse network routing to host equipment. Internet connectivity is supported by tier 1 backbone providers.

  • Extensive Electrical Power Backup Infrastructure
    The data center used by Progent for application hosting has a dedicated municipal utility district substation on the property. The substation is powered by redundant area substations. The facility has four diesel-powered generators, each configured with backup failover components. The generators have switch units for fast delivery of emergency power and are fueled to power the entire facility for one week. The facility also has UPS systems, redundant power distribution units, and gel batteries (N+2) capable of powering the whole data center during the interval when the backup generators come on line.

  • Fail-safe Environmental Control
    Progent's facility for application hosting has backed up computer room cooling units set up in a closed loop configuration with water-cooled chiller units that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for Exchange hosting features a VESDA detection system tracked by the 24x7 operations center team as well as by an outside third-part service. The fire suppression system features a dual interlock dry pipe design that covers 10' x 10' grid areas to reduce the impact on computer equipment near any actual fire.

  • Seismically Stable Location
    The data center that houses Progent's application hosting servers is situated in a seismic-neutral region with no known tectonic faults and no history of earthquakes. The data center building is also fitted with a steel-beam superstructure designed to hold up against a serious earthquake.

Progent's Integration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include full incorporation of Microsoft Exchange with your current network environment and also feature a variety of continuing support services that will keep your messaging solution performing optimally with a high degree of security, availability, management efficiency, and client service. All software licenses are purchased by Progent and are the property of Progent, and all servicing of servers and other hardware is performed at no charge to customers. Progent's fast and non-stop Internet connections offer 3 MBPS performance.

Configuration and support provided as part of Progent's Microsoft Exchange hosting services include:

  • Seamless Integration with Your Network
    Progent's hosting for Exchange is transparent to your workers, clients, and partners. Your current email domain name is preserved in addition to your email addresses, contacts, file organization, and work groups. Your email will also be available anywhere and any time through Outlook Web Access or Exchange wireless service. Progent will also configure Exchange Server to support remote synchronization with Window Mobile-based handheld devices including Pocket PCs and smartphones.

  • Spam/Virus Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.

  • Continual Network Monitoring
    Progent's hosting for Microsoft Exchange features constant monitoring of the efficiency and security of Exchange Server using Microsoft's System Center Operations Manager (SCOM), a powerful server management solution that proactively detects network problems and trends. MS Operations Manager works by proactively tracking event records, then screening, organizing, and evaluating these system events according to an extensive internal database. When Operations Manager comes across problems or a possibly harmful tendency, it can initiate customizable repair routines or transmit warnings to alert Progent's Exchange maintenance experts.

  • Update Management
    As part of the support provided with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified administrators make sure that patches, security updates, and Microsoft service packs are installed promptly and non-intrusively. Progent will also ensure that additional software supportive of Exchange Server stays current. In case the Microsoft Exchange Server host machine must be momentarily shut down for ordinary maintenance, Progent uses a maintenance interval from 10:00 pm Friday evening to 6:00 am Saturday morning Pacific Time. Progent notifies clients in advance of any scheduled downtime so as to reduce business disruption.

  • Regular Data Backup and Fast Restoration
    Progent's backup procedures for hosted Microsoft Exchange systems include 30 days of per-day data backups, full server backups every week, differential backups each, and full backups with off-premises archiving every month. Progent's virtual architecture facilitates fast data recovery in the event of a catastrophic failure, and in case an extreme hardware collapse Progent will migrate the hosted Exchange Server system to another virtual server within half a business day.

  • Contact Center Service
    Progent's Help Desk services are available to maintain Progent's hosted Microsoft Exchange systems. Progent's (Technical Response Center handles all Helpdesk support and is available by phone, email, or the web. Supported by Microsoft-qualified engineers who are expert at delivering Exchange help, Progent's Help Desk Call Center can efficiently resolve almost any issue associated with Microsoft Exchange and can also provide expert support for a wide array of IT areas such as system infrastructure, business software, mixed-platform integration, and network. Progent's Help Desk can also escalate highly complex problems to Progent's top-level engineering group which includes Cisco-certified CCIE network experts, CISA, CISSP, CISM, and GIAC certified security engineers, Linux experts, and macOS and Mac OS X consultants.

  • Exchange Administration Support
    Progent's Technical Response Center provides all email administration needs including adding or deleting users, modifying security levels, or troubleshooting performance problems. As with every service offered by Progent based on Progent's Help Desk Call Center model, Progent's TRC offers the extensive and deep technical knowledge and consistent service of an enterprise-class IT support group, plus the transparent ticket monitoring and follow-up of a well run Help Desk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for a small organization's servers in an environment that achieve the top degree of availability, security, and expandability and is also affordable and simple to migrate to another host environment. Progent's Data Center Hosting and Management services are built on proven virtual server technology that permits small and midsize companies with non-standardized environments to save dramatically on the expense of computers and peripherals, infrastructure support, and system administration while benefiting from world-class availability and an unparalleled level of vendor independence.

Unlike common Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting supports all business servers in one centrally managed environment and can handle mixed platform and non-standardized environments that are typical of small businesses but pose a challenge to conventional hosting services. Progent's Virtual Data Center Hosting services keep ownership of the software platforms in the customer's control so that moving to a different virtualized environment is fast, reliable, and easily affordable. This prevents becoming a prisoner to a specific hosting provider while still providing all the cost benefits associated with Application Service Provider (ASP) and SaaS hosting models.

Find out more about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.
















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