Overview of Progent's Hosting Services for Microsoft Exchange
Messaging is a mission-critical application for companies of any size and requires a host environment that offers world-class reliability, protection, and support. Progent's Hosting and Management Services for Exchange offer small businesses with modest network budgets and overstretched executive bandwidth a safe, economical, and hassle-free alternative for deploying Exchange by delivering the robustness of a state-of-the-art colocation facility plus the skill of Progent's Microsoft-certified team of network support professionals.

Advantages of Progent's Hosting and Management Services for Exchange
By utilizing an outsourced hosting service for Exchange, small and midsize companies can gain a range of benefits. The most straightforward benefit is saving money. Gartner Group has calculated that colocation can save up to 35% of the cost of building and maintaining an internal facility. Advantages like reducing management distraction and enhancing system availability and security are more difficult to estimate, but these are clearly major advantages. Examples of the specific advantages of utilizing a hosting service for Exchange are:

  • Reduced Capital Expenses
    By using a hosting service for critical business applications such as Exchange, small businesses on a tight budget are able to avoid the significant expense of planning and building a computer facility with adequate physical access security, environmental control, power backup, fire detection and suppression, and redundant Internet connections. Outsourced hosting services also eliminate the expense of software licenses and of non-stop technology such as clustered servers and fault-tolerant hard disk arrays. Increasing IT system capacity as your company grows is also inexpensive and easy.

  • Lower Operational Costs
    Progent's Hosting Services for Microsoft Exchange reduce operational costs by leveraging the expertise of Progent's network support engineers and Help Desk group. Small companies get the benefits of having a big network services group without needing to pay for one. Small businesses also avoid the cost of the computer facility's 24x7 on-site security staff and full-time operations team.

  • Improved Management Focus
    By utilizing Progent's Hosting and Management Services for Microsoft Exchange a small organization's management group avoids the time loss and hassle of making sure the mission-critical messaging system is always available, secure,up to date, regularly backed up, and effectively managed. Real or imagined client issues can be handled by Progent's Help Desk, and administrative tasks like additions, deletes, and security changes can be implemented by Progent's Exchange experts. These services allow managers to focus on core business challenges where they know how provide the greatest value to the enterprise.

  • World-class Protection
    The onsite security offered by Progent's world-class data center is far above the quality that typical small to midsize businesses could reasonably expect to attain with an in-house data center. In conjunction with a full-time staff of security officers, Progent's hosting facility offers advanced intrusion detection and prevention devices as well as reinforced structures to prevent unapproved entry. Progent also integrates software protection such as an advanced firewall, 24x7 server monitoring, spam filtering, prompt and complete security patch management, and a seasoned online group of system recovery experts.

  • Improved Availability and Reliability
    Progent's data center for hosting Exchange features uninterruptible electrical power, redundant cooling, and failover Internet access to deliver a high degree of fault tolerance. The site is also situated in a seismically stable region for protection against earthquakes. Progent's virtual server infrastructure for supporting Microsoft Exchange offers additional fault-tolerance thanks to technologies such as clustering and non-stop disk subsystems.

  • Regulatory Adherence
    In case your business needs to or wishes to comply with regulatory standards such as SOX, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting and Management Services for Microsoft Exchange positions you to comply with even the strictest security requirements.

  • Business Continuity
    The fault-tolerant and secure features of Progent's data center reduces the chances that an event could bring down your Exchange system. If there is a disastrous failure, Progent's consistent data back up procedures and virtual configuration enable fast system recovery to make sure that you can immediately continue operations.

World-class Data Center
No small business can afford the expense of designing, building, and managing a world-class data center. Progent enables small and midsize businesses to leverage their information systems investment by offering Exchange Hosting and Management Services based on a hosting facility utilized by some of the country's largest companies for hosting crucial applications. Important features of the facility Progent uses for application hosting are:

  • 24-hour Staffed Security Plus Sophisticated Security Systems
    Progent's hosting facility provides tight security for managing and tracking physical entry to the site. Internal security officers are present on a 24-hour basis and an advanced security system incorporates surveillance cameras, motion sensors, pin pads, and biometric access control devices. The exterior of the data center is surrounded by armored glass and internal areas are secured within steel mesh security screens.

  • Round-the-Clock Staffed Operations Center
    Progent's hosting facility for applicatiion features a 24x7 network operations center with certified engineers and technical experts who oversee the infrastructure and security of the facility and solve technical problems.

  • fault-tolerant High-speed Internet Connectivity
    Progent's data center for applicatiion hosting features failsafe BGP4 Internet access via a sophisticated failover system that includes dual, physically isolated fiber vaults connected to multiple carriers. Each fiber cabinet is supported by a separate TELCO office. Two self-healing SONET rings support dual fiber routing to hosting systems. Internet access is served by multiple tier 1 ISPs.

  • Extensive Electrical Power Backup Systems
    The facility used by Progent for Microsoft Exchange hosting has its own utility district substation and transformer on the property. The utility district substation is powered by multiple regional substations. The data center has four diesel generators, each configured with backup failover components. The generators have switch systems for fast delivery of emergency power and are fueled to power the whole facility for one week. The data center also has uninterruptible power supply systems, redundant power distribution units, and gel cells capable of handling the whole data center during the interval when the backup generators come on line.

  • Redundant Computer Room Air Conditioning
    Progent's facility for Exchange hosting features backed up server area cooling units set up in a closed loop configuration with water-cooled chiller components that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for application hosting features a Very Early Smoke Detection System tracked by the round-the-clock operations center staff and by an outside third-part service. The fire control mechanism includes a dual interlock dry pipe system that uses 10' x 10' zones to minimize damage to computer equipment near any fire.

  • Seismically Neutral Site
    The facility that supports Progent's Exchange hosting equipment is located in a seismically stable region with no discovered faults and no history of earthquakes. The facility is also built with a steel-beam superstructure engineered to withstand a substantial earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange feature complete integration of Exchange with your existing IT system and also include a variety of continuing services that will keep your email operating at peak efficiency with a high degree of security, fault tolerance, management control, and end user service. All software licenses are paid for Progent and are Progent's property, and all maintenance of systems and other hardware is performed at no cost to customers. Progent's high-speed and non-stop Internet connections offer 3 MBPS throughput.

Configuration and support offered as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Exchange is invisible to your workers, clients, and associates. Your current domain name is retained in addition to your email addresses, contacts, file organization, and work groups. Your email will also be available anywhere through Outlook Web Access (OWA) or Microsoft Exchange wireless service. Progent will also configure Exchange to support remote synchronization with Window Mobile-based computing devices including Pocket PCs and smartphones.

  • Spam/Virus Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the services and infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.

  • Continual Security and Performance Monitoring
    Progent's hosting for Exchange features continual monitoring of the performance and security of Exchange Server by means of System Center Operations Manager, a powerful network management solution that proactively uncovers network problems and trends. Microsoft System Center Operations Manager works by proactively tracking event history, then filtering, consolidating, and analyzing these system events according to an extensive internal knowledge base. When Microsoft Operations Manager detects problems or a possibly harmful tendency, it can initiate special remediation routines or transmit alarms to notify Progent's network support personnel.

  • Update Support
    Included with the services provided with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified administrators ensure that software patches, security revisions, and Microsoft service packs are installed promptly and non-intrusively. Progent will also make sure that all other software associated with Exchange Server is kept current. In the event that the MS Exchange Server host machine needs to be temporarily turned off for routine software maintenance, Progent uses a support window from 10:00 pm Friday night to 6:00 am Saturday morning Pacific Time. Progent notifies clients before any planned downtime in order to reduce business disruption.

  • Regular Data Backup and Rapid Restoration
    Progent's data backup practices for hosted Exchange systems include one month of daily data backups, full server backups once a week, differential backups each, and full backups with off-premises replication monthly. Progent's virtual architecture facilitates fast system restoration in case of a catastrophic failure, and in case a severe hardware collapse Progent will migrate the hosted Microsoft Exchange Server system to another host system within four business hours.

  • Help Desk Service
    Progent's Contact Center services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's Technical Response Center (TRC) handles all Help Desk services and is available by phone, email, or Progent's web site. Supported by Microsoft-certified professionals who are experienced at delivering email help, Progent's Help Desk can quickly resolve almost any problem related to Exchange and can also offer high-level support for a wide range of network issues such as system infrastructure, business software, mixed-platform integration, and system security. Progent's TRC group can in addition escalate highly complicated issues to Progent's top-level engineering team which offers Cisco-certified CCIE network experts, CISA, CISSP, CISM, and GIAC accredited security professionals, Linux experts, and macOS and Mac OS X consultants.

  • Email Administration Services
    Progent's Help Desk Call Center handles all email administration services such as adding or deleting users, modifying security levels, or troubleshooting performance issues. Like any service offered by Progent structured on Progent's Helpdesk model, Progent's TRC offers the broad and in-depth technical knowledge and consistent service of an enterprise-class service organization, as well as the visible trouble-ticket monitoring and follow-up of a well managed Contact Center.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting service offers comprehensive hosting for all of a small or midsize organization's servers in an environment that delivers the top levels of availability, data protection, and scalability and is in addition affordable and simple to move to another host environment. Progent's Server Hosting and Management services are based on proven virtualization architecture that allows small and midsize businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor independence.

Unlike common SaaS hosting packages, Progent's Private Cloud Hosting supports all business servers in one unified-management environment and can support multi-OS and non-standardized networks that are common for small businesses but are troublesome for most hosting providers. Progent's Virtual Data Center Hosting services put ownership of the software platforms in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming captive to your initial hosting provider while still offering all the investment benefits inherent with Application Service Provider and SaaS hosting models.

Learn more about Progent's ProSight Virtual Hosting and Management Services.

Progent's Consulting Services for Microsoft Technology
For businesses of any size in the San Francisco region or elsewhere in the United States, Progent's Microsoft-authorized experts offer low-cost remote network help and professional consulting services for the whole family of Microsoft .NET Enterprise Servers. Progent can deliver Windows Server 2016 hybrid cloud integration, Microsoft Windows Server 2012 R2 planning support, Microsoft Windows Server 2008 R2 consulting, and Microsoft Windows Server 2003 upgrade help. Progent's migration, installation, optimization, and support capabilities include system architecture, configuration, and management help for project analysis and documentation, local and off-site IT support and network diagnosis, Help Desk Support, certified security consulting, IT outsourcing, Microsoft Exchange Server hosting and management, and ProSight Virtual Hosting.

Progent also offers a full array of online desktop support including Windows 10 planning consulting, Microsoft Windows 8.1 technical support, Windows 7 technical support, preparing for to 64-bit computing, Microsoft Office desktop and Office 365 collaboration support, and streamlining Business Desktop Deployment.

If your company needs immediate online support from a Microsoft certified engineer, go to Progent's Emergency Remote Network Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to get in touch with Progent about consulting help for Exchange Server or to learn more about Progent's Exchange hosting services, phone 1-800-993-9400 or see Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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