Overview of Progent's Hosting and Management Services for Exchange
Email is a mission-critical technology for companies of any size and demands an operating infrastructure that provides world-class reliability, protection, and support. Progent's Hosting and Management Services for Exchange offer small and midsize businesses with limited IT budgets and little spare management bandwidth a low risk, economical, and hassle-free option for deploying Microsoft Exchange by delivering the reliability of a state-of-the-art data center as well as the expertise of Progent's Microsoft-certified team of network support engineers.

Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By using an outsourced hosting service for Microsoft Exchange, small businesses can derive a range of benefits. The most straightforward advantage is monetary. Gartner Group has calculated that colocation can eliminate up to 35% of the cost of building and operating an in-house data center. Benefits like decreasing executive distraction and enhancing network reliability and protection are harder to quantify, but these are clearly significant benefits. Some of the key benefits of utilizing an outsourced hosting service for Exchange include:

  • Lower Capital Expenditures
    By utilizing a hosting service for critical business applications like Microsoft Exchange, small and midsize companies on a tight budget can eliminate the substantial costs of designing and constructing a data center with adequate physical access security, cooling, power backup, fire detection and suppression, and redundant Internet access. Hosting services also save the cost of software and of non-stop technology like clustered servers and non-stop disk subsystems. Increasing network capability as your company grows is also more affordable and simple.

  • Lower Operational Costs
    Progent's Hosting and Management Services for Microsoft Exchange cut operational costs by utilizing the expertise of Progent's IT support engineers and Help Desk Call Center team. Small and midsize companies receive the advantages of having a big IT support staff without having to pay for one. Small and midsize businesses also avoid the cost of the computer facility's round-the-clock internal security staff and full-time operations center.

  • Improved Management Focus
    By utilizing Progent's Hosting and Management Services for Microsoft Exchange a small company's management group is spared the time loss and stress of ensuring that the crucial messaging environment stays continually available, secure,current, dependably archived, and effectively administered. Actual or imagined user problems can be resolved by Progent's Contact Center, and administrative tasks such as additions, deletes, and security authorization changes can be implemented by Progent's Exchange experts. These services allow managers to concentrate on core business challenges where they can add the greatest help to the enterprise.

  • World-class Security
    The onsite security offered by Progent's world-class hosting facility is far beyond the level that most small companies could expect to attain within an in-house facility. In conjunction with a 24x7 team of security personnel, Progent's data center offers advanced access monitoring and blocking systems as well as reinforced structures to prevent unapproved access. Progent also provides software security that includes an advanced firewall, round-the-clock network monitoring, spam and virus filtering, prompt and thorough security update management, and an experienced on-call team of data recovery experts.

  • Improved Fault Tolerance and Dependability
    Progent's data center for hosting Exchange features uninterruptible electrical power, redundant air conditioning, and non-stop Internet access to achieve a high level of availability. The data center is also located in a seismically stable region for protection from earthquakes. Progent's virtual server infrastructure for supporting Exchange provides even greater fault-tolerance through mechanisms like server clustering and redundant hard disk arrays.

  • Regulatory Adherence
    If your business needs to or desires to adhere to regulatory requirements like as SOX, GLB, or HIPAA, using Progent's Hosting Services for Microsoft Exchange positions you to comply with even the toughest security mandates.

  • Business Recovery
    The fault-tolerant and secure features of Progent's data center reduces the likelihood that an event could bring down your Exchange server. If there is a disastrous failure, Progent's consistent data back up routines and virtual architecture enable fast data recovery to ensure that your company can quickly continue operations.

Enterprise-class Hosting Facility
No small business can afford the expense of planning, building, and managing an enterprise-class data center. Progent enables small businesses to leverage their information systems budget by offering Exchange Hosting Services based in a hosting facility trusted by some of the world's largest businesses for hosting crucial applications. Key features of the facility Progent uses for hosting Exchange include:

  • 24-hour Onsite Security Plus Advanced Security Systems
    Progent's hosting facility features tight security for managing and tracking physical access to the facility. Internal security personnel are present on a 24x7 basis and an advanced security system incorporates surveillance cameras, motion sensors, badge readers, and biometric identification devices. The exterior of the facility is surrounded by armored glass and internal areas are secured within steel reinforced protective barriers.

  • Round-the-Clock Staffed Operations Center
    Progent's data center for Exchange features a full-time staffed operations center with certified engineers and technical experts who oversee the infrastructure and security of the data center and troubleshoot technical problems.

  • zero-downtime High-speed Internet Connectivity
    Progent's data center for Microsoft Exchange hosting features failsafe BGP4 Internet access via a sophisticated switching architecture that incorporates double, physically isolated fiber vaults interfaced to multiple network carriers. Each cabinet is serviced by a separate TELCO central office. Two self-healing SONET rings support dual network routing to hosts. Internet connectivity is served by tier 1 ISPs.

  • Extensive Power Backup Systems
    The facility utilized by Progent for Exchange hosting has its own utility district substation and transformer on the site. The substation is powered by multiple area substations. The facility has four diesel-powered generators, each configured with redundant parts. The generators have switch systems for rapid delivery of backup power and are fueled to run the entire data center for one week. The data center also has UPS systems, power distribution units, and gel cells capable of powering the entire data center while the generators come on line.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's facility for Exchange hosting features backed up server area cooling units set up in a closed loop configuration using water-cooled chiller components that are rotated monthly.

  • Fire Control
    Progent's facility for application hosting is equipped with a Very Early Smoke Detection System tracked by the round-the-clock operations center team and by an external monitoring service. The fire control mechanism features a dual interlock dry pipe design that covers 10-foot square grid areas to reduce the impact on servers near any fire.

  • Seismically Stable Site
    The data center that supports Progent's Microsoft Exchange hosting equipment is situated in a seismically stable area with no discovered tectonic faults and no history of earthquakes. The data center building is also fitted with a steel-beam system engineered to hold up against a serious earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange feature full incorporation of Microsoft Exchange with your current IT network and also include an array of continuing support services that will keep your Exchange environment operating at peak efficiency with a high degree of security, fault tolerance, administration efficiency, and end user support. All software licenses are paid for Progent and are owned by Progent, and all maintenance of systems and other equipment is implemented at no charge to clients. Progent's high-speed and non-stop Internet interfaces deliver 3 MBPS performance.

Configuration and support services provided as part of Progent's Microsoft Exchange hosting services include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Exchange is transparent to your employees, customers, and associates. Your current domain name is preserved in addition to your email addresses, contacts, file organization, and work groups. Your Exchange Server will also be available anywhere and any time through Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange Server to handle synchronization with Window Mobile-powered handheld devices including PDAs and smartphones.

  • Spam Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.

  • Continual Server Monitoring
    Progent's hosting service for Exchange features continual monitoring of the performance and security of Microsoft Exchange using Microsoft's System Center Operations Manager, a sophisticated network monitoring solution that automatically detects network problems and trends. Microsoft Operations Manager works by automatically tracking event records, then screening, organizing, and evaluating these system events based on a massive built-in database. When Operations Manager comes across problems or a potentially harmful tendency, it can initiate customizable repair routines or generate warnings to notify Progent's email support personnel.

  • Update and Patch Support
    As part of the services provided with Progent's Exchange hosting, Progent's Exchange administrators make sure that software patches, security updates, and Microsoft service packs are installed consistently and non-intrusively. Progent will also make sure that additional software associated with Microsoft Exchange Server stays current. In the event that the MS Exchange Server host machine must be momentarily turned off for ordinary software maintenance, Progent uses a maintenance interval from 10:00 Friday night to 6:00 Saturday morning Pacific Time. Progent notifies clients in advance of any scheduled downtime so as to reduce business impact.

  • Daily Data Backup and Fast Disaster Recovery
    Progent's backup procedures for hosted Microsoft Exchange systems include one month of daily data backups, full server backups every week, differential backups daily, and full backups with off-premises archiving every month. Progent's virtualized architecture permits quick system recovery in the event of a disaster, and after an extreme hardware collapse Progent will move the hosted Microsoft Exchange Server system to another virtual server within four business hours.

  • Contact Center Service
    Progent's Helpdesk services are available to maintain Progent's hosted Microsoft Exchange systems. Progent's (Technical Response Center provides all Contact Center support and is available by telephone, email, or the web. Staffed by Microsoft-certified engineers who are experienced at delivering Exchange support, Progent's Help Desk Call Center can quickly handle almost any issue associated with Exchange and can also offer expert help for a wide range of network issues such as system architecture, business applications, multi-platform integration, and network. Progent's TRC group can in addition escalate highly complex issues to Progent's top-level consulting team which offers Cisco-certified CCIE infrastructure specialists, CISSP and CISM accredited security professionals, Linux experts, and macOS and Mac OS X consultants.

  • Email Administration Services
    Progent's TRC provides all email administration needs including adding or deleting mail boxes, modifying security privileges, or resolving performance issues. As with any service provided by Progent based on Progent's Help Desk Call Center model, Progent's Technical Response Center offers the broad and in-depth technical expertise and consistent service of an enterprise-class IT support group, as well as the visible ticket monitoring and follow-through of a well run Helpdesk.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for a small or midsize company's servers in an environment that achieve the highest degree of dependability, data protection, and scalability and is also affordable and simple to migrate to another environment. Progent's Server Hosting services are built on proven virtualization technology that permits small businesses with multi-platform environments to save dramatically on the costs of computers and peripherals, infrastructure support, and system management while benefiting from world-class reliability and an unprecedented level of vendor independence.

In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all network and application servers in a single unified-management environment and can support multi-OS and non-standardized environments that are common for small companies but are troublesome for most hosting providers. Progent's Virtual Server Hosting and Management services keep ownership of the software platforms in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming captive to your initial hosting service while still offering all the cost benefits inherent with Application Service Provider (ASP) and SaaS hosting models.

Find out more about Progent's ProSight Virtual Hosting Services.

Progent's Consulting Services for Microsoft Technology
For businesses of any size in the Northern California area or elsewhere in the U.S., Progent's Microsoft-certified consultants offer low-cost remote network help and professional consulting support for the entire family of Microsoft .NET Enterprise Servers. Progent can deliver Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration help, Windows Server 2008 R2 expertise, and Microsoft Windows Server 2003 technical support. Progent's migration, integration, optimization, and consulting capabilities cover system architecture, configuration, and administration outsourcing for project analysis and documentation, local and remote technical help and network troubleshooting, Help Desk Outsourcing Support, comprehensive security consulting, IT outsourcing, Exchange hosting and management, and ProSight Virtual Hosting.

Progent also can deliver a wide range of remote PC desktop support such as Windows 10 migration consulting, Windows 8.1 integration, Windows 7 support, preparing for to 64-bit computing, Office and Office 365 integration, and automating PC desktop image creation.

If your company requires immediate online help from a certified consultant, visit Progent's Emergency Remote Computer Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to contact Progent about technical support for MS Exchange Server or to ask about Progent's Exchange hosting services, phone 1-800-993-9400 or go to Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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