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More Questions and Answers

What are the advantages of Progent's model for remote support?
Most computer system problems can be fixed immediately by Progent's team of remote service experts. This minimizes lost network availability which can result from waiting for a local consultant to appear in person. In addition, many independent engineers and IT service groups demand minimum service billing that may convert a 10-minute problem into a two-hour expense. Progentís practice of charging by the minute and charging only for service actually performed allows Progentís remote service experts to resolve hundreds of minor problems daily at the least feasible cost. In addition, the confidence of knowing there is ready access to Progent's large team of IT consultants opens the gates to a new realm of sophisticated IT technologies that typical small companies might otherwise rule out for fear of having insufficient expertise.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants can provide advanced support in deploying and operating all versions of Microsoft Office Project and can deliver a broad variety of affordable remote support services based on leading practices to assist organizations of all sizes to receive all the advantages of this powerful platform. Consulting support offered by Progent include solution design, installation and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network optimization, and customized online training.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can help you to create web sites that are integrated with sales and inventory programs to minimize the expense and increase the reliability of on-line commerce. Progent can help you to set up a secure, robust e-commerce environment and design specialized web applications based on standard development tools and or customize available software so that they work with your special business requirements. Progent offers online services from certified Microsoft SQL Server developers and Oracle database developers and database administrators, and MySQL experts to assist your company to complete mission-critical development projects.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and easy recovery capabilities for Microsoft environment. SCDPM 2016 offers application-sensitive backup for key workloads such as SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, deploy, administer, and repair an enterprise-wide backup/restore solution built around Data Protection Manager 2016. Progent can assist you to migrate from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent offers remote or onsite support and can provide as-needed guidance to resolve technical bottlenecks or deliver end-to-end project management support to help you finish your SCDPM 2016 deployment on schedule and within your budget.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, formerly branded CallManager, acts as the core of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating tightly with applications like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas such as integrating VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, creating UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements affect key facets of IT like manageability, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can provide online or onsite support to assist your organization to administer, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

How can Progent help us with SQL Server 2016?
SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, uptime, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, Hadoop support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to assist businesses of any size to design, deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
Progent's Cisco wireless controller experts can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out an efficient transition to Cisco's modern Wi-Fi controller products. Progent can provide expertise for physical and software-based wireless controllers and can assist you to decide which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controllers from Cisco, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller consulting.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of technical services to assist companies of any size to support, administer, and troubleshoot IT systems that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice experts can provide Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a modern VoIP system.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your internal IT organization to take advantage of the network monitoring activities of an outside consulting firm. If your business has a small in-house information technology team, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize system uptime, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs evaluation and installs System Center Operations Manager
  • Progent deploys a remote Microsoft Operations Manager server to monitor your network
  • Progent provides Help Desk support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves network trouble spots
  • Progent performs ongoing service management including installation of service packs and security updates
  • Network Appliances must be under manufacturer's on-site warranty program

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates collaboration by offering a variety of alternatives for retrieving voice messages within an environment that is easy to deploy and manage. Unity Connection lets you access and manage voicemail from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise branch offices with as many as 500 workers. Progent's Cisco-certified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your CUE solution continues to deliver significant business value.

    What security support does Progent offer for Linux/UNIX environments?
    If you have a multi-OS business environment that combines Linux/UNIX and Microsoft technology, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified network professional to help your whole enterprise in a broad selection of security areas. CISSP Certification denotes expertise with a worldwide standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a broad range of security fields such as:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecommunications, Network and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab at the QTS Data Center in Sacramento can be used for testing line-of-business applications, creating cost-effective migration procedures, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for the latest technologies. For Progent customers who lack adequate in-house resources to configure effective test systems, the lab cuts capital costs and engineering risk while keeping critical IT projects on schedule.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you are in need of computer assistance, IT outsourcing, or advanced expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.
















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