Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
Headquarters
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 707-772-1334

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 415-321-5400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 101 Cooper St
#4526
Santa Cruz, California 95062
Sales Phone: 831-824-2134

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services





More Questions and Answers

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-certified IT experts have extensive real-world industry experience, on the front lines of business network support, executing a multitude of networking tasks for a broad assortment of customers. Each Progent expert carries a set of personal best practices from this broad industry background, and these are further enhanced by the corporate-wide best practices training that Progent teaches its consulting staff. For larger projects, Progent technical team members use the Microsoft Solutions Framework (MSF) structure for service delivery which breaks projects down into discrete and manageable components that decrease the chances of a project spinning out of control.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has managed the design and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent established Progent in order to address the needs of small businesses who can't justify the expense of maintaining a large IT group but who still need information networks with enterprise-class reliability, security, and performance.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consultants offer economical remote support for all releases of Microsoft Access including Access desktop and Access Web App and can provide advanced support for Access application programming, database conversion, performance optimization, report design, and maintenance. Progent also can provide tailored online training for Office Access application programming and database management.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two low-cost service packages intended to enable small businesses to get an impartial network security assessment from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer administers an extensive examination of your IT infrastructure from beyond your company firewall to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from an authorized computer inside your company firewall to determine your exposure to inside assaults. The two security inventory packages are set up and run from a protected remote site.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an IT management expert who can serve as a part-time Chief Information Officer. This veteran IT officer can provide long-term direction to assist your company to integrate appropriate technology to improve business processes so they align better with your business goals. Your company can create and install a well conceived IT strategy without incurring the cost of a full-time Chief Information Officer. Key tasks Progent's temporary Chief Information Officer can perform include strategic planning, rationalizing technology budgets, creating models for Return on Investment, reengineering workflows, negotiating contracts with vendors, defining security and compliance standards, monitoring service level agreements, streamlining network administration, software revision management, network asset documentation management, and disaster recovery/business continuity preparedness.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts can provide advanced expertise in deploying and managing all versions of Microsoft Project and can provide a wide range of affordable remote support services based on industry leading practices to help organizations of any size to receive all the benefits of this powerful project management solution. Services available from Progent include solution design, software configuration and upgrades, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to plan, install, manage and troubleshoot converged communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds helping companies of all sizes to create collaboration solutions by providing expert services that include Cisco Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone deployment. Progent can help you with Cisco's entire portfolio of Unified Communications applications such as Jabber, WebEx Meeting Center, Unity Connection, Unified Contact Center Express (CCX), and Unified Attendant Console.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that describes the advantages businesses of all sizes can gain by outsourcing network support and other information technology services. Progent has also created IT Outsourcing datasheets for several support packages targeted for small and mid-sized businesses.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager offers small to mid-size organizations automatic backup and easy restore functions for Microsoft networks. SCDPM 2016 offers application-aware protection for critical platforms like Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can help you to design, deploy, manage, and troubleshoot an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver occasional guidance to help you through challenging issues or provide comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on schedule and on budget.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified IT experts who can assist you with a seamless computer network relocation to a new facility, including data center design and setup, project management, creating a comprehensive security plan that covers physical security, ISP selection and synchronization, and efficient software and hardware updates. Progent can in addition assist your company to select a colocation site to support your critical servers, plan your environment, and deliver ongoing remote data center support.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive productivity solution that provides quick return on investment and promotes better business results. Progent can help you to integrate Office or Office 365 apps with each other and with additional key Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent can also assist you to fix compatibility issues with various releases of Microsoft Office and offers live online Office and Office 365 instruction to individual users or teams.

Does Progent support Lync Server 2013?
Microsoft Lync 2013, now called Skype for Business, enables businesses of any size to create a manageable and protected communications environment that supports a BYOD computing style with instant messaging, real-time presence, audio/video and web meetings with app sharing, as well as IP and PSTN telephony across a broad assortment of desktop and mobile devices. Progent's certified Lync Server 2013 consultants can assist you to assess the business benefits of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your management staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync 2013 with popular Office and Office 365 applications such as Outlook, Excel and PowerPoint.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's growing family of productivity programs and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud-based services are available in an array of product bundles intended for markets ranging from students and households to global enterprises. Progent can provide quick and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can help your business to evaluate the many subscription plans available with Office 365 and configure your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants support multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that transparently integrate local and cloud-based resources.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento, California can be used for testing mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility issues, and building training systems for the latest technologies. For Progent clients who lack adequate in-house resources to assemble effective test environments, the lab reduces capital outlay and technical risk while keeping vital IT projects on schedule.



More Questions and Answers

If your small business is in Contra Costa County and you require computer help, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.
















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